Geek Squad

2.7
27 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
14160 Baltimore Ave, Laurel, MD
20707, United States

Hours

Reviews

2.7
27 reviews
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1
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1 star
14
  • CB
    Catherine Bosse
    Sep 19, 2025
    1.0
    They told me over the phone that they had the PC part I needed. But when I got there they didn't have it . I drove the better part of an hour to get there. I was really disappointed to say the least.
  • SW
    S Williams
    Nov 20, 2024
    5.0
    Had three service appointments with them so far and the services were excellent. A very professional knowledgeable crew particularly Mr Sin. The only issue is you can no longer call the store directly. Best Buy handles all calls centrally which is a bit inconvenient.
  • OM
    Off My
    Nov 5, 2018
    1.0
    the worst company ever. they didnt even know what they were doing!!! My pc wouldnt turn on because the cpu 8th gen cpu wasnt compatible with my 7th gen motherboard.and i didnt know at the time. the guy literally broke my mount as he was checking it. Tried to charge me 160$ so i said ugh f it why not. Then they couldnt find the problem 2 weeks later. Then he sais that the problem is that i unproperly installed the cpu. What. Then i asked the guy whats wrong with the cpu he said oh we are not sure we couldnt fond another cpu to test it on.THEN WHAT DID I PAY 160 FOR ?!!!!!!!!?!!!! Then he included in the voicemail that since they didnt find the problem they will refund me half of the money. When i went to pick up my pc, he forgot all about it until i mentioned it. He only gave back 40$. Are. You. Serious man.
  • MB
    Michael Branch
    Sep 22, 2015
    5.0
    Everyone is so polite and extremely helpful everytime I go there.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Laurel offer?

Geek Squad provides tech repair, setup, and support services including cell phone repair, computer repair, data recovery, appliance repair, TV repair, and computer support.

How can I schedule a service appointment with Geek Squad at this location?

You can schedule service appointments either in store at 14160 Baltimore Ave or online through their website.