Best Buy

Reviews

• JF

  joyce friel

  Apr 6, 2026
  5.0
  I recently visited the Best Buy store located at 14160 Baltimore Avenue in Laurel, MD. I was on a mission that day to purchase a new Laptop Computer since my old Laptop could not support loading Windows 11 on it. I was greeted by a very courteous Rep, Sameer, who was quick to show me several Laptops that met my requirements. He was very knowledgeable, and, therefore, it was easy to select the right computer with confidence! Sameer took the time to explain all the features of my selection; a HP OMNIBOOK 17" U7-16/1 Turbine base Computer preloaded with Windows 11. Sameer also ensured I had all the security & safeguard features prior to turning me over to the "Geek Squad" for further processing. Two Team Members of the "Geek Squad", Bryce & Preet, were very efficient in logging me into my new HP computer and successfully transferring all my data from the old computer. Having the " Geek Squad" personnel available to Best Buy customers is such an excellent, phenominal perk! And finally, I purchased a wireless mouse to to use with my new HP Laptop and upon my departure at checkout, I was greeted by Ali, a very pleasant & courteous young man who wished me well on my new purchases. My entire experience at this Best Buy location was both pleasant and enlightening! I would highly recommend this store to anyone for all of their electronic needs! In this fast-paced World of Businesses we live in, it is the "people" who make a Difference. Those who are kind, courteous, knowledgeable & professional are going to succeed. Best Buy has excellent products and an equally excellent staff of good people who work there. Please pass a hearty "Well Done" to all those I mentioned above and "Good Luck" to them in all their future endeavors!
• HH

  Hassan Hussini

  Apr 4, 2026
  1.0
  Alex did fantastic job to do everything wrong and the attitude was up the roof Thank you for the worst customer service And the lack of care
• DB

  Dora Breen

  Mar 27, 2026
  5.0
  Brandon Ripple, was a fantastic salesman!! He greeted me at the door, asked what I wanted, went and pulled it off the shelf and brought it to me. 100% perfect. I will always shop at the Best Buy in Laurel.
• PW

  Patrick Walker

  Mar 21, 2026
  1.0
  Needed bluray disc's, so I first checked the store via the website and saw that they 'supposedly' had them in stock. Went down there and, bzzzzt! No bluray discs
• RC

  Richard Cook

  Mar 5, 2026
  1.0
  I have spent years buying from Best Buy, and I can say without hesitation: this was the most disrespectful, unprofessional, and exhausting customer service experience I have ever had at any Best Buy location. I brought in my Echo Show under active protection coverage, expecting a straightforward resolution. I have paid for protection, I am a Total Tech member, and like many loyal customers, I assumed that if the item could not be repaired, the process would be clear and handled professionally. Instead, what I encountered was confusion, wasted time, finger-pointing, and one of the coldest customer interactions I have ever experienced. The representative, Barry, appeared completely unsure of how to handle the issue. Rather than taking ownership, he told me to call Geek Squad customer service myself. I stood there in the store, on speakerphone, spending unnecessary time trying to resolve something that should have been handled internally by the staff standing in front of me. Even while customer service was on speaker, Barry offered no leadership, no effort to clarify the process, and no sense that he actually cared about solving the issue. After customer service explained that the matter had to be handled at the store level, I was essentially sent right back to the same person who had already redirected me in the first place. That is where the experience became even worse. Barry’s tone was cold, dismissive, and openly unpleasant. The head shaking, the body language, the short responses, the attitude—it all communicated one message clearly: that helping a customer was an inconvenience. There was no professionalism, no patience, and certainly no respect. It felt less like customer service and more like being brushed off by someone who had already decided the conversation was beneath him. What makes this especially disappointing is that I made it clear that my loyalty to Best Buy is not small. My home is filled with products purchased from Best Buy. I have invested thousands of dollars over the years across multiple departments, multiple locations, and multiple services. Yet at this location, none of that seemed to matter. Instead of resolving the issue properly, I was told I would simply have to accept store credit because of a new company policy, delivered with a tone that felt indifferent and almost irritated that I even expected an explanation. There is a difference between not having an immediate solution and making a customer feel dismissed. Barry mastered the second one.This location stands out for all the wrong reasons. If professionalism, accountability, and respectful treatment matter to you, I strongly suggest choosing another Best Buy. A company can recover from inventory issues. It can recover from policy changes. What is harder to recover from is when an employee leaves a customer feeling like their time, money, and loyalty mean absolutely nothing. This was not just poor service. It was a masterclass in how to make a loyal customer question why they came to this location at all. I told him that his tone and dismissiveness made me feel less than and he said "well". Only go to this Best Buy if you want to be treated "LESS THAN!"

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