Feedback on customer service is mixed, with some praising helpful staff while others report rude and unprofessional behavior.
Staff Availability
Many customers noted that the store is often understaffed, leading to long wait times for assistance.
Product Availability
Customers appreciated the variety of products available, but some reported issues with stock levels and incorrect pricing.
Installation Services
Installation services received negative feedback due to cancellations and poor communication, while some individual technicians were praised for their work.
SA
Samuel Anderson
3 days ago
5.0
I was kind of disappointed Best Buy still doesn’t have that I’m eager to help the customer service
AA
Amber Aisha
Feb 19, 2026
5.0
Customer service was top tier! ABRAHAM was very kind
WW
Wendy
Feb 12, 2026
5.0
I went to purchase a gift that, to my dismay, seemed to not be in stock at that location. I was walking around trying to figure out alternatives.
A salesperson, Judea, came forward to offer his assistance. He was not only knowledgeable, he was patient and offered his suggestions.I decided on two items. I almost walked out, but I’m glad he offered to help. His suggestions were perfect! Thanks Judea!
DL
Dasha Long
Feb 5, 2026
1.0
They are so lazy the website says pick up in a hour they turned me a ways And said pick up tomorrow
LL
Lizzy
Jan 20, 2026
1.0
Absolutely horrible. They have had my computer since November 2025 and they still haven’t truthfully or accurately updated me on the service. I called and they’ve given me two different locations on where my computer allegedly is and then said it was a service shortage and I probably won’t see my computer until March 2026. The Geek Squad warranty is POINTLESS. They keep making you talk to customer agents who aren’t in the store and keep trying to push you to go to the store. A.I bots answering the phones which is difficult especially when trying to reach agent. These agents giving vague information due to lack of information and communication with the actual people which makes no sense how no one has clear communication. I am better off buying another computer or driving to Micro-Center. Geek Squad is absolutely HORRIBLE. They deserve no stars. Unfortunately I had to go
To the store to cancel the service order due to this pointless long ridiculous wait. Never again and the warranty isn’t worth the money spent and the service is absolutely HORRIBLE
What are the store hours for Best Buy at 2300 Petrie Ln, Lanham, MD?
Best Buy in Lanham is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Lanham offer curbside pickup?
Best Buy Lanham offers same-day in-store pickup, but does not currently provide curbside pickup services.
What types of products can I find at Best Buy Lanham?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy Lanham.
Is Best Buy Lanham accessible for customers with disabilities?
Yes, Best Buy Lanham has a wheelchair accessible entrance for customer convenience.
Does Best Buy Lanham provide repair and technical support services?
Yes, the store offers service repairs and Geek Squad support to assist with technical needs.
What payment methods does Best Buy Lanham accept?
They accept debit cards and pay checks; cash is not required exclusively.
Are appointments required to shop or get services at Best Buy Lanham?
No, appointments are not required for shopping or services at this location.
What are some dining options near Best Buy Lanham?
Nearby dining options include Wings 21 Woodmore, Quickway Japanese Hibachi, Ledo Pizza, Firehouse Subs, and Chipotle Mexican Grill, ideal for meals before or after your visit.
What nearby services can complement my visit to Best Buy Lanham?
You can visit Geek Squad for technical services or unwind at Massage Envy - Bowie - Woodmore Towne Centre for relaxation treatments nearby.
Are there any nearby shops for entertainment or fashion around Best Buy Lanham?
Nearby you can find Gallery Africa for art and clothing, Nordstrom Rack for clothes and shoes, and Big Frog Custom T-Shirts & More for custom apparel.
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