Cricket Wireless Authorized Retailer

Reviews

• DO

  David Osorto

  6 days ago
  1.0
  They ask for your ID when you try to pay your line like I’m providing them all the information and I’m paying them money I would understand if I was doing any other type of service, and just bc I didn’t have my ID on my I couldn’t pay my line
• TT

  Teonia

  Feb 13, 2026
  5.0
  Jaime provided great customer service! My dad came in frustrated, Jaime was patient and very helpful! My dad left with a smile. The phone my dad wanted was available and the promotions are unbeatable! Jaime helped my dad transfer all of the information needed from his old phone. Thank you Jaime!
• FF

  fiamma

  Feb 1, 2026
  5.0
  Aqui trabaja mi amor 5 puntos porque esta el😙
• DD

  Dee Dee

  Aug 26, 2020
  5.0
  I bought a phone here twice. I've needed help with a few things on my phone and everytime I've been there a guy name J has always helped me so , I can get the most use out of my phone. J is very professional and provides excellent customer service. I'm glad I decided to switch to Cricket. Also the Motorola G7 holds charge up to two days. I love this phone.
• CB

  Cindy Blake

  Aug 9, 2018
  1.0
  Today, I just experienced one of the rudest situations I’ve had in a long time, at this store. Went into this local Cricket dealer in Jessup. Took my time to read and look at display cell phones. Finally decided on a phone to purchase. I asked to see the phone as I wanted to touch it and get a better feel for it. The young female associate told me that before I could touch the phone, I had to purchase it. Not being sure of what I heard, I repeated back what she said. She said that I had to purchase the phone before I looked at it. I then saw the male associate nod, as if to say that she was correct. I left the store not believing what I heard. I came back to the store about a ½ hr later (after giving myself some time to take in what just happened at this store earlier). When I walked back in the store, the two associates were still there. The male associate was assisting a customer, who was looking at and touching a cricket phone from the store. I informed them that I was in the store earlier and was told that I could not look at a phone unless I bought it first. I then asked if this was the Cricket’s policy or their store’s policy. The lady said that it was Cricket’s policy. I stepped out of the store and immediately called Cricket to ask if this was their policy. I was informed by the Cricket agent that this was not Cricket’s policy. I then stepped back in the store and told both associates that they were not being truthful when they said that this was Cricket’s policy. I told them that I was going to lodge a formal complaint about what happened. Then the male associate said that I could look a box of the phone that I wanted to purchase (without the phone). I told him that it was too late for that. I then said to both of them that,” I won’t say what was going on here, but that they could do the math”. I then asked for the regional manager’s name, the male associate said it was Don, but that he did not know his last name (right!!!). As I went to exit the store, he then snidely remarked for me to have a good day. I stated that I was having a great day until this situation. I then came home and contacted Cricket and lodged a formal complaint against this store. If Cricket is going to allow people to be individual dealers, then those people need to reflect policies based on fairness and not skin color. Perhaps if they had asked me if I were a Cricket customer, they would have been privy to my account information by realizing that I have been a Cricket customer for almost 5 years and not assuming that because I was an African-American female, that I was planning on doing a “snatch and run” of their phone. Shame on this store and their, seemingly, racist sales associates. Can’t forget to mention that the associates were also of a minority group.