Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, Inc. is an exclusive Verizon Authorized Retailer specializing in wireless communication services and is one of the nation�s largest Verizon Wireless Retailers.
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
210 reviews
5 stars
173
4 stars
4
3 stars
4
2 stars
5
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Thomas and Ky received high praise for their helpfulness and patience, others were reported as rude and unhelpful.
Efficiency
Customers experienced long wait times and inefficient service, particularly for complex issues, leading to frustration.
Staff Knowledge
Several reviews highlighted knowledgeable staff who provided excellent assistance, while others noted instances of staff being unhelpful or condescending.
Store Experience
The store environment received positive remarks for cleanliness and friendliness, but some customers reported negative experiences with specific employees.
Technical Support
Technical support was generally well-received, with specific employees noted for their ability to resolve issues quickly and effectively.
- ASanthony slaughterNov 11, 20255.0Awesome job !!! Bella
- ABAshley BooneSep 28, 20255.0I can't recommend this Verizon store enough. I used to live in the area and made the drive from Owings Mills, MD to visit this specific location because I was familiar with the area. Let me tell you, it was so worth it. Isabella was the rep who helped me, and she made the entire process of upgrading to the new iPhone 17 Pro Max smooth, quick, and hassle-free. The experience was peaceful, efficient, and stress-free. Isabella is not only knowledgeable but also incredibly pleasant and respectful, which really made a difference. I was in and out without feeling rushed or confused at any point. The other rep, Thomas (I think?), was also very kind and greeted me as soon as I walked in, which added to the welcoming atmosphere. Honestly, the service was so great that I told Isabella I’d be coming back for all my future Verizon needs, even for residential products! The only hiccup was Verizon directing me to pick up my other cable box at a nearby store, but that’s no fault of the amazing team here! Moral of the story: Choose this location, and if you can, ask for Isabella or Thomas—they made my visit unforgettable.
- FCFabio ChaconSep 24, 20255.0Very supportive staff
- WWWRBGoalkeeperSep 24, 20255.0Everyone was very helpful and easy to work with to upgrade my phone
- EWeddy whitmanSep 6, 20255.0Great customer services Help me to fix some bugs on my android Tom is a 5 stars guy
Frequently Asked Questions About Verizon
What are the operating hours of Russell Cellular in Hanover, MD?
Russell Cellular in Hanover is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Where is Russell Cellular located in Hanover, MD?
Russell Cellular is located at 7645 Arundel Mills Blvd, Ste 120, Hanover, MD 21076, USA.
What brands of products does Russell Cellular offer?
Russell Cellular offers products from Verizon, Samsung, Google, Apple, Motorola, and LG.
What types of products and services are available at Russell Cellular in Hanover?
They provide Verizon Wireless service, cellular phones, smartphones, tablets, accessories, smartwatches, prepaid plans, home phone service, home internet, and Fios Home Internet.
Does Russell Cellular offer in-store pickup for orders?
Yes, Russell Cellular offers in-store pickup services for customers.
What payment options are accepted at Russell Cellular?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is Russell Cellular wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customer convenience.
What nearby dining options are available around Russell Cellular in Hanover?
Nearby dining options include honeygrow (Asian restaurant), McAlister's Deli (sandwich shop), Jersey Mike's Subs (fast food restaurant), SNOWFOX (restaurant), Starbucks (coffee shop), Panera Bread (cafe and sandwich shop), Tropical Smoothie Cafe (smoothie and cafe), Kabob Connection (Mediterranean restaurant), Flippin Pizza (pizza restaurant), and Cold Stone Creamery (ice cream shop). You might enjoy these places before or after visiting Russell Cellular.
Are there other Verizon-related stores near Russell Cellular in Hanover?
Yes, nearby are another Verizon store and Verizon Authorized Retailer GoWireless, which might be useful for comparing services or products.
What other services and stores are close to Russell Cellular for customer convenience?
Nearby services include European Wax Center (beauty salon and waxing), Massage Envy - Arundel Mills (massage and wellness), Hair Cuttery (hair salon), Arundel Nails and Spa (nail salon), Mattress Firm (mattress store), KeyMe Locksmiths (key and locksmith), Safeway (grocery and pharmacy), Western Union (money transfer), Quest Diagnostics (laboratory testing), and Redbox (rental kiosks). Customers can conveniently access these locations during their visit.