Verizon

4.8
425 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Hampstead, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 2319 Hanover Pike.

Details

  • Curbside pickupNot available

Location

Verizon
2319 Hanover Pike, Hampstead, MD
21074, United States

Hours

Reviews

4.8
419 reviews
5 stars
396
4 stars
6
3 stars
2
2 stars
0
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff, particularly Wes and Jackson, for their helpfulness and professionalism.

Technical Support

Many reviews highlighted the effective assistance provided by employees in resolving technical issues and setting up new devices.

Store Experience

The Hampstead store received positive feedback for its friendly atmosphere and efficient service, with minimal wait times reported.

Recommendations

Numerous customers highly recommended the store and its staff, indicating a strong likelihood of repeat visits.

Mixed Reviews

While most feedback was positive, there were a few negative experiences related to billing issues and customer service disputes.
  • DP
    Dennis Pilcher
    4 days ago
    5.0
    Jackson made getting a new phone simple and easy
  • CM
    Connie Magers
    4 days ago
    5.0
    Great store and Wes was super nice and helpful. Jackson was able to let me use a cord and I'm so grateful for him. I'll always come back to Wes!
  • MA
    Matthew Aleshire
    Nov 7, 2025
    5.0
    I was very pleased with Wes! He helped my father and me access our Verizon account. Wes helped my dad find a new phone. He also shared some interesting phone facts with us! Wes was absolutely awesome and assured us the whole way through the transition process of moving data to the new phone. He also made sure others in the store were helped! Appreciate all the assistance!
  • SL
    Sarah Lathe
    Oct 26, 2025
    5.0
    I’ve been a long time iPhone user and recently purchased a new phone. I was having a terrible time trying to transfer my data from phone to phone, so I went into the store for help. Ahsan was an absolute life saver. Not only did he attempt to solve it himself, but when it didn’t work (not by his fault) he explained to me my options and gave his recommendations. I took his advice, went home, and now I’m using my new phone to write this review. Considering I was near panic due to possibly losing all of my data and not having a working phone, Ahsan was super kind, calm, and answered all of my questions. If it weren’t for him I probably would’ve had a full meltdown :’)
  • MM
    maelorable
    Oct 25, 2025
    5.0
    My family went to this store to transfer 3 lines from at&t to Verizon. We worked with Asan and Wes. They were very professional and helpful. Asan made the transfer process smooth.

Frequently Asked Questions About Verizon

What products and services does Verizon at 2319 Hanover Pike offer?

Verizon at 2319 Hanover Pike offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses, including 5G network coverage.

What are the store hours for Verizon in Hampstead?

The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.