Verizon

4.4
270 reviews
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Business Details

3920 Washington Blvd, Halethorpe, MD
21227, United States
(443) 709-8300
https://www.russellcellular.com/store-locations/halethorpe-md
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3920 Washington Blvd in Halethorpe, MD 21227

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
3920 Washington Blvd, Halethorpe, MD
21227, United States

Hours

Reviews

4.4
266 reviews
5 stars
216
4 stars
14
3 stars
4
2 stars
1
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, patient, and knowledgeable, with specific mentions of employees like Jessie, Amon, and Tommy for their exceptional service.

Store Experience

Overall, customers reported positive experiences with the store environment, noting cleanliness, organization, and a comfortable atmosphere.

Service Issues

Some customers experienced delays and issues with service, including problems with phone activations and long wait times due to understaffing.

Product Knowledge

Staff were frequently commended for their product knowledge and ability to answer questions, although there were instances of misinformation regarding promotions and services.
  • JD
    Juic’ D
    Jan 1, 2026
    5.0
    I was so stressed out about moving and was having a terrible day honestly , but even with my foggy brain the person that helped me was amazing and I was able to move in no problems. He definitely got me in and out fast and was very knowledgeable !!!! I was very appreciative . Thank you so much
  • JH
    Jeffrey Hicks
    Dec 26, 2025
    5.0
    The employees were very patient and nice to me. The nice lady, Jessie, stayed and helped me for over 3 hours. She was nice the whole time and very helpful! Thank you for your amazing services.
  • EC
    Elizabeth Cramer
    Dec 18, 2025
    5.0
    1st time at a Verizon store in Maryland and Jessie was amazing!! To be honest I had a 100 questions and Jessie was so sweet, patient and very informative! When I am ready to upgrade my phone, I am going to make the drive to have Jessie assist. 10 stars!!
  • MW
    Michael Walton
    Dec 17, 2025
    5.0
    Staff was friendly, attentive, and knowledgeable . The whole experience was great!
  • DD
    DruJahMac
    Dec 5, 2025
    1.0
    When we arrived at the store, the representative who assisted us was not customer-friendly and appeared to have poor hygiene. He was coughing throughout the interaction without wearing a mask, which made us uncomfortable. When we asked about the military discount, he said the store did not offer one, but when we contacted Verizon, we were told the store could have applied the discount to our new account. He also did not seem knowledgeable about setting up the account, handling banking or autopay issues, or completing basic steps in the activation process. What should have taken less than an hour turned into almost an hour and a half because he seemed unsure of what he was doing and appeared uninterested in helping. The overall experience was disappointing and caused unnecessary delays and frustration.
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Frequently Asked Questions About Verizon

What brands of mobile phones and accessories does Verizon in Halethorpe offer?

Verizon offers brands like Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.

What are the operating hours of Verizon at 3920 Washington Blvd in Halethorpe?

Verizon is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.