Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3920 Washington Blvd in Halethorpe, MD 21227
Many customers praised the staff for being friendly, knowledgeable, and patient, with specific mentions of employees like Amon, Jessie, and Tommy.
Service Issues
Several reviews highlighted problems with service, including long wait times, issues with phone activations, and lack of coordination among staff.
Store Experience
Customers appreciated the clean and organized store environment, although some reported difficulties with store hours and accessibility.
Mixed Reviews
While many had positive experiences, there were notable complaints about poor service and unresolved issues, indicating inconsistency in customer experiences.
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Laura Collins
Feb 14, 2026
1.0
The worst. They messed up setting up my new phone. They deleted all my contacts, all my photos, everything is gone. All the baby pictures of my kids, my father that passed, everything . Worst experience ever. Nothing they can do to fix it.
LR
LaTisha Rhodes
Feb 9, 2026
5.0
Service was great and fast
LS
Larry Snoots
Feb 3, 2026
5.0
After using our old iPhone for a long time, it was finally time to upgrade the ‘vintage’ model. We stopped at Verizon Russell Cellular and got the latest model. The only employee at that time explained all our options, got us the right color, a nice case and took care of copying over all our stuff. Great purchase and a pleasant experience.
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Nhyin Leighton
Jan 7, 2026
5.0
EXCELLENT CUSTOMER SERVICE
JD
Juic’ D
Jan 1, 2026
5.0
I was so stressed out about moving and was having a terrible day honestly , but even with my foggy brain the person that helped me was amazing and I was able to move in no problems. He definitely got me in and out fast and was very knowledgeable !!!! I was very appreciative . Thank you so much