Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Hagerstown, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
387 reviews
5 stars
326
4 stars
21
3 stars3
2 stars5
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Rodney, Cade, and Tevin for their exceptional service.
Product Knowledge
Several reviews noted the staff's strong product knowledge, helping customers understand their devices and services effectively.
Staffing Issues
Multiple customers expressed frustration with long wait times due to insufficient staffing, with some reporting only one employee available to assist multiple customers.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences, including unhelpful service and issues with billing and promotions.
Empathy and Support
Customers appreciated the empathetic approach of staff, especially in sensitive situations, such as helping with cancellations or technical issues.
- LMLinda MorganSep 27, 20255.0Excellent service! Dezi was friendly, kind, and considerate, she helped me find an I-watch band as mine had broken on our trip from GA. Highly recommend the Hagerstown Valley Mall, Verizon Store!
- DSDiane SAug 23, 20254.0Great customer service.. Both Nia and store manager (Brandon?) we very helpful They explained about things on my new phone and iPad and answered all my questions If you need to go to Verizon store I strongly suggest this location
- DDDandyAug 1, 20251.0Very down an unresponsive crew who didn't even know about something as basic as how changing a Google account password would lock a phone completely out. Just got a "ohh ya can't do anything about that" after being told that I could use my phone without the Google account in question like I had no idea what I was talking about.
- KRKathy RickerJul 12, 20255.0Customer service was great and he explained things well
- DDDonnyvpalmerJun 12, 20255.0Today I experienced the epitome of customer service! I received a warm welcome as soon as I entered the store, and began to explain my situation to Cade. He asked clarifying questions to get as much relevant information and helped me make a decision. I was pressed for time and had NO clue what exactly I needed, and he essentially held my hand and showed me what I needed. As I got caught up with a work call, Cade proceeded with the transaction still able to get information he needed from me without causing interference to my work call. I ended up having to make a quick run and when I returned to the store I was approached by Ziaire & Nia who immediately confirmed my identity and knew exactly who I was and exactly where I left off as Cade was handling other matters at the time. It was the most seamless process. While Ziaire began finishing up the admin part of my transaction, Nia began to converse with me, inquiring about the reason I was interested in the internet I just purchased. She game me info about some of the other services and perks offered (awesome stuff at Verizon right now), reassured me that the product selected was best suitable for my needs, and it is! The service I experienced was above and beyond. The patience and understanding I received was beyond empathy. The product knowledge provided to me is having me consider switching to Verizon. Most importantly, this did not feel like a chore or a task or a transaction the way signing up for internet service often feels. I was in and out in no time. Like picking up clothes from the cleaners. Hats off to Cade, Ziaire and Nia. I would NOT be a customer today if it weren’t for you all. Bravo! 👏
Frequently Asked Questions About Verizon
What products can I find at Verizon Hagerstown?
You can find a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands does Verizon Hagerstown carry?
The store carries Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, and more.
What services are available at Verizon Hagerstown?
Services include new lines, upgrades, new devices, and accessories.
What are the opening hours for Verizon Hagerstown?
Monday through Saturday, 10:00 AM to 8:00 PM; Sunday, 12:00 PM to 6:00 PM.
Does Verizon Hagerstown offer in-store pickup?
Yes, the store offers in-store pickup services.
What payment options are accepted at Verizon Hagerstown?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Where is Verizon Hagerstown located?
The store is located at 17318 Valley Mall Rd, Hagerstown, MD 21740, USA.
Are there any nearby restaurants near Verizon Hagerstown where I can eat before or after shopping?
Yes, nearby restaurants include BJ's Restaurant & Brewhouse, Shoney's, Noodles & Company, Dairy Queen, Café Rio Mexican Grill, and Mission BBQ.
What nearby stores can I visit along with Verizon Hagerstown for additional shopping?
Nearby stores include Sleep Number, Saucony, Sears, JD Sports, Payless ShoeSource, Things Remembered, Zales Jewelers, Charlotte Russe, Macy's, Babies "R" Us, Toys "R" Us, and Sprint Store.
Is there a coffee shop near Verizon Hagerstown where I can relax?
Yes, Starbucks is located nearby for coffee and drinks.