Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Hagerstown, MD. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection.
We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use.
Frontier Internet is also available at this location, with strong offers for homes and businesses in the area.
Visit us for reliable wireless service, expert support, and solutions that fit your needs.
Many customers praised the staff for their friendly, knowledgeable, and helpful service, with specific mentions of employees like Rodney, Cade, and Tevin.
Staffing Issues
Several reviews noted long wait times due to insufficient staffing, with customers expressing frustration over delays in receiving assistance.
Product Knowledge
Customers frequently highlighted the staff's expertise in explaining products and services, contributing to positive experiences.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences related to billing issues and miscommunication regarding promotions.
JJ
J B (Jodi)
Dec 19, 2025
5.0
Thank you for the great service!
HW
Heather Wetzel-Gay
Dec 4, 2025
2.0
Phone case and screen protector was twice the price as my new iphone17 pro max
LM
Linda Morgan
Sep 27, 2025
5.0
Excellent service! Dezi was friendly, kind, and considerate, she helped me find an I-watch band as mine had broken on our trip from GA. Highly recommend the Hagerstown Valley Mall, Verizon Store!