Best Buy

Reviews

• MM

  Michael Margetis

  2 days ago
  5.0
  Best Buy Frederick is finally doing radio installs again! Had a JVC installed in my granddaughters old Toyota! Touch screen, Android Auto & Apple Car Play! They did a great job, reasonably priced!
• RN

  Ruth Mc Neill

  5 days ago
  4.0
  Went to Geek squad to check phone & computer for viruses. Mike is super server!
• DP

  Deirdre Peace

  Mar 25, 2026
  3.0
  Always take my phone to be serviced.Everyone is always very nice.
• JS

  Jennifer Stevens

  Mar 24, 2026
  1.0
  My husband and I purchased a HP Laptop online on March 22, 2026 for 855.00. However, after the purchase processed and we checked our account and saw they took an additional 727.00 out of our account. Which put out account, in the negative. This was brought to their attention and they argued that the charges were correct. The told us that the additional charge was how our bank processed it. That there should be 2 charges to equal 855.00. Our bank confirmed that it’s not how they did it and if the additional 727.00 doesn’t drop off after midnight on 3//24/26 to call them back to complete a chargeback. As of 3/24/26 both charges are still on the account, we have decided to completely cancel the whole order. According to Best Buy, it will take 7-10 days to process the refund. I phoned our bank to make sure the refund is processing, they told me it could take 2-3 days. This has been a complete headache just for a laptop purchase. Our business will be going elsewhere from now on. So now it’s 2 days later. We have received part of our money back however, we purchased a Windows 365 subscription. It has it was canceled on 3/24/26 however the $127.19 is still on our account. So once again I contacted customer service. I was told to go into my account and I could do the cancellation there. Once it’s canceled I will receive my refund. However it is telling me there is an issue with canceling it. Somehow I am getting my money back from this, either Best Buy is submitting the refund or I am opening a chargeback with my bank. I have proof it was cancelled on 3/24.26. It hasn’t been activated.
• MH

  Mandy Harsh

  Mar 20, 2026
  3.0
  Purchased a tv online plus an 5 year geek squad plan and had it shipped only to find out the tv screen was smashed. Returned it to the store looking to do an exchange. Staff was friendly however she processed it as a return only. We asked to have that voided because we wanted to do an exchange. Manager came over and said there was a 1-2 minute time limit for returns to be voided. So now I have to spend twice as much and wait a week for half of it to be returned. Or wait a week for it to be returned to be able to make the purchase again. I reiterate, Staff was friendly but this is exactly why I typically do not shop at Best Buy anymore. It’s just way too much hassle and ends up costing extra unnecessarily. I’ll go back to using Amazon.

Frequently Asked Questions About Best Buy