Verizon

3.8
539 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Glen Burnie for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
6621 Ritchie Hwy, Glen Burnie, MD
21061, United States

Hours

Reviews

3.7
399 reviews
5 stars
211
4 stars
53
3 stars
32
2 stars
11
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude or dismissive.

Billing Issues

Numerous customers reported frustrations with billing practices, including unexpected charges and poor communication regarding plans and promotions.

Store Environment

The store environment received mixed reviews, with some customers noting cleanliness and efficiency, while others reported chaotic conditions and long wait times.

Product Knowledge

While some staff members were recognized for their knowledge and ability to assist customers effectively, others were noted for a lack of information and professionalism.
  • KM
    Kandice Madison
    Dec 30, 2025
    5.0
    This is one of the best Verizon stores that I have visited. They have kiosk to check in and let you know how many people are in front of you. Mariah handled my transaction very well. She was able to complete a return and answer other questions that I had about bundle deals that they are running. Even after I left, she was very responsive and professional. Experiences such as this one, makes me happy to be a Verizon customer. Nice work Mariah!
  • DS
    Deborah Sanders
    Dec 30, 2025
    5.0
    Janelle was so pleasant even with rude customers coming in and being very disrespectful. She remained calm and respectful. Thank you Janelle I know customer service is not easy!
  • TS
    Tonja Sharlow
    Dec 18, 2025
    1.0
    Freezing freezing. Have to reboot daily !! They pay $240 a month just terrible. Visiting from Florida
  • JR
    Jack Rose
    Dec 7, 2025
    5.0
    I've been trying to resolve a billing issue for 3 months. Joseph went and beyond to help me and actually resolved the issue.
  • DC
    Dalanda Crawford-Smith
    Dec 2, 2025
    5.0
    Good atmosphere, quick assistance, clean store, sales, no pressure to buy. Once arriving we were seen in less than 5 minutes on a Saturday! The staff was knowledgeable about the products and gave me his business card to ask for him. I shall.

Frequently Asked Questions About Verizon

What 5G smartphones are available at the Verizon Glen Burnie store?

The Verizon Glen Burnie store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.

What are the store hours for Verizon in Glen Burnie?

The Verizon store in Glen Burnie is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.