Geek Squad

Reviews

• WF

  William Forand

  Sep 29, 2025
  1.0
  Dropped off my laptop here for a straightforward RAM + SSD upgrade and was told it would be taken care of. I came back ~24 hours later because I hadn’t heard a single update—turns out they hadn’t even started. No call, no text, no status—nothing. I needed the job done same day/next morning, and instead I wasted a day and a trip only to walk out with a refund. If you can’t meet a timeline, say so up front. If you’re backed up, communicate. Basic scheduling and customer updates shouldn’t be optional. This was a simple, common upgrade and they still sat on it. Time wasted, zero progress, poor communication. I’ll take my business to a shop that respects deadlines and actually turns wrenches instead of giving me the runaround. Like Atomic Geeks!
• MH

  Miriam Herrera

  Sep 23, 2025
  5.0
  I’m leaving this review a whole lot later than I meant to, but I wanted to make sure that I did because of the quality of service I received. Raheem and James, thank you so much for helping me not only fix my laptop, but also to pursue a refund at another Best Buy location. The first location I went to treated me terribly, wasting my time and money without providing a fix. I was treated with disrespect and left with subpar workmanship. But when I came to the Glen Burnie Geek Squad location, the issue diagnosed properly and dealt with quickly. On top of that these two technicians gave me the resources I needed to contact leadership at a location that had wasted my time (after I complained that I couldn’t reach them by calling or through online chat service). They really made my day, and all these months later, my laptop is still in tip top shape. They took their time to patiently explain what was wrong with my device and how they could help me, compared to other places that will take your money and leave you confused when they can’t help you. If I need to go to Geek Squad again in the future, I’ll definitely be going back to this location. I prefer establishments where the technicians treat customers like people, and don’t expect gratitude for doing the bare minimum. James and Raheem went above and beyond.
• RA

  Rolly Asperin

  Aug 18, 2025
  5.0
  Friendly service. Attentive staff.
• PP

  Phoebe Plowden

  Jul 22, 2025
  1.0
  -0 stars. I was denied service because one of the geek squad technicians chose to use a stereotypic assumption against me.
• AB

  Angie Babie

  Jul 28, 2021
  3.0
  Not very helpful all computer no live person

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