Best Buy

Reviews

• SN

  Scholastique Ngoubissene

  4 days ago
  1.0
  Very bad experience.I rarely leave negative reviews, but this experience deserves to be mentioned. I came to this store because I wanted to purchase a new phone and was prepared to buy the same day. Unfortunately, I received absolutely no assistance. I waited for over 45 minutes and was completely ignored. There were employees available, but no one greeted me, acknowledged me, or offered to help. I should not have to chase staff just to receive basic customer service. Being ignored for this long is unacceptable.
• TP

  terrance pitts

  6 days ago
  1.0
  Best Buy has had my camera since January 30 and as of February 18 my camera is still in the same state that it was on February 12. I have yet to hear back from anyone from the Glen Burnie location. I have went there multiple times and still do not have my camera back. This is beyond frustrating. I will make sure to use all of my platforms to express how I have been treated the service that I have received and why Best Buy is not the place to purchase electronics such as cameras I should be able to call and speak with someone instead I’m sent to a switchboard that tells me there’s nothing they can do. Therefore, I am inconvenienced and have to travel to the store itself to walk away with the same answers. I do not feel Best Buy has not done anything to rectify this situation or to even assist me in the next steps I have traveled to their store on at least 4 separate occasions. I need someone to contact me because I no longer have the patience to wait. The manager Dylan is the absolute worst and only added to the frustration. He has not attempted once to figure out what’s wrong. It took other stores and employees to express that I should have been recieved my camera back. Let alone to figure out why it has not been returned.
• NO

  Natalie Obermaier

  Feb 14, 2026
  5.0
  D’Angelo was so helpful with the phone questions I had. And then I went to the geek squad and Jason, I think, was amazing. What a great experience.
• NP

  Nameless Person

  Feb 12, 2026
  5.0
  When I went to Best Buy to buy a new computer there were 3 employees here who were super helpful to me. Michael, Carlos, & 1 other person I can't remember his name. They helped me buy a computer not too expensive but not too cheap either & a computer that will work for me. They also helped me pick out an external hard disk. They allowed me to test everything I needed to test & then said due to my membership, I could come to them for tech help of various kinds for (what I remember being told) free or low cost. I have been a Best Buy customer here for a long time. I miss the Security Blvd BB but this is excellent.
• KM

  kevin matthews

  Feb 6, 2026
  5.0
  I worked with Nyle on getting an item not in stock. He provided great customer service and was very efficient. Overall great customer service and experience!!!!

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