Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Germantown for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
146 reviews
5 stars
64
4 stars
9
3 stars
14
2 stars
13
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual employees for their helpfulness while many others report rude, inattentive, or unprofessional behavior from staff.
Wait Times
Numerous reviews mention long wait times for service, with customers often feeling ignored or skipped in the queue.
Sales Practices
Several customers expressed concerns about misleading sales tactics, including being pressured into unnecessary purchases or being misinformed about promotions.
Store Management
Management is frequently criticized for poor customer service and lack of support for staff, leading to a negative experience for customers.
Overall Experience
While some customers had positive experiences, many reviews indicate a general dissatisfaction with the service quality and efficiency at this location.
- EMElizabeth MDec 29, 20251.0AVOID this place at all costs. I went in to upgrade and restart my 2 year commitment with Verizon. I was told by Brittany directly to my face that in order to upgrade I’m required to get insurance with my phone for 60 days, meaning pay 30$ a month for two months. After the 2 months I was told to text the associate to cancel the insurance. I questioned the worker multiple times but she insisted that this were accurate. Her boss was standing right next to her and could’ve corrected the situation. I ended up committing to this 60$ payment. When she gave me her cell phone number to text her after the 60 days so she could turn it off I knew she was lying to me. She was making commission on selling me that add on. I left and called corporate Verizon where they told me that the feature was OPTIONAL. This girl straight up lied to my face and made me pay 60$ more. My next step is to go to corporate with a complaint because if Brittany lied to me so easily, she’s definitely doing it to other ppl.
- ECErics Muscle CarsDec 24, 20252.0Zero help. Avoid this store at all costs. Called in and accomplished what I need to in 5 minutes. Didn’t have sit and watch the slowwwwww employees waste my time
- SLSean LibbyDec 23, 20255.0Had a VERY good experience at the Germantown location. Andy took a challenging situation and went the extra mile to find solutions for me. It would have been easy to push this off BUT he took the initiative and worked thru Corporate and FedEx to find solutions that would allow for a Merry Christmas. :-) Thank you Andy !!!!!
- MAMegan AdamsDec 22, 20255.0We needed to get my Dad a new phone, and technology isn't his strong suit. Fortunately for us, Karen helped us. She took over an hour and a half finding him the best deal so his monthly costs wouldn't increase, helped ensure as much information for the old phone synced over to the new phone, and showed him other tricks. We appreciated her helpful and positive attitude and hope she is recognized for her exceptional customer service. Thank you Karen!!!
- CDClyde DmonteDec 7, 20251.0Horrible customer service. I spent 1 hour after signing in and people who came after me were taken before. When I noticed and asked the rep, I was told that my name was called. I stood in the store for an entire hour and nobody called my name. I've been a customer for over 25 years and this is the kind of service you get them. Very disappointing.
Frequently Asked Questions About Verizon
What products and brands does the Verizon Germantown store offer?
The Verizon Germantown store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the Verizon Germantown store's hours of operation?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 5:00 PM.
What services are available at the Verizon Germantown location?
Services include mobile plans, wireless internet plans, voice plans, and Fios internet plans.
Can I schedule an appointment or order online for the Verizon Germantown store?
Yes, you can schedule in-store appointments and place online orders with options like in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What payment methods does Verizon Germantown accept?
They accept checks, debit cards, mobile NFC payments, and do not require cash only payments.
Does Verizon Germantown provide free Wi-Fi for customers?
Yes, free Wi-Fi is available at the store for customers.
Where is Verizon Germantown located?
The store is located at 21030 Frederick Rd, Germantown, MD 20876, United States.
What nearby restaurants can I visit before or after shopping at Verizon Germantown?
Nearby dining options include Domino's Pizza, Jersey Mike's Subs, Don Pollo, Old Shanghai, La Gula Mexicana, Agrodolce, Bob Evans Restaurant, and Applebee's Grill + Bar.
Are there nearby financial or banking services near Verizon Germantown?
Yes, nearby financial services include M&T Bank and several insurance agencies such as United Nation Insurance, Paul Simonetti: Allstate Insurance, and Rowland Travis: Allstate Insurance.
What nearby services can assist with shipping or professional needs?
The UPS Store 7301 offers printing, freight, and shipping services nearby; additionally, Shred Nations provides shredding and professional services.