Business Details
About
Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support Service
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.
Location
Hours
Reviews
2.6
25 reviews
5 stars
8
4 stars
2
3 stars0
2 stars
2
1 star
13
- JQjennifer quinonesOct 6, 20251.0Extremely Disappointed!!! The staff here are ignorant, rude, and completely unhelpful. It was a huge waste of time coming here. We made an appointment, but still weren’t seen until almost half an hour later. The employees seemed like they had no idea what they were doing, and their attitude was just plain disrespectful. I honestly don’t understand how the Geek Squad is still in service if they’re going to hire people who don’t know how to fix devices or treat customers properly. Definitely do not recommend coming here.
- L2Lucy Brunson 2Aug 20, 20255.0Very helpful wish we had more professionals like them.
- LALilies AgwuNov 20, 20215.0As I walked in to this store today, Nov 20,2021....I was initially anxious to see if someone can take care of my computer issue. First, I asked the young man at the counter where the SD cards were located (because I needed one, he was so courteous and pointed me to the right direction. So, I went over to the computer section, and I met a tall young black man, at geek squad... who I explained my computer issues to, and that the charger I purchased from this store before the Pandemic was not charging the computer(it was a replacement universal for my original Dell charger I lost in my office. Then, he was so kind to not only put my computer on the charging dock, since he was assisting another customer before me, he went on to get his colleague ZAIN BEG, phew... this young man Zain, is an extraordinary and very talented technician he is a Pakistani Geek squad rep with absolute knowledge in hardwares, softwares....just name technology (he knows everything)For the first time in years dealing with techies ....this man is so intelligent. He took time to help me, navigate ,explain..he had patience, he smiles, he is patient. I walked out so happy and asked for his manager to share that I had the "BEST Experience" at this Best Buy store in German T, they deserve the best rating and I want to give it to them. Thank you so much Zain, I am so appreciative of your 110 percent customer service today!!! THANK YOU! I give you guys a 5 stars,I wish there is a 10 star rating too. I will go on google. Please go to this Best Buy and ask for Zain if you need any computer issue, he is the BEST!!! In general, the store is fantastic!!! Everyone I met today was amazing.
- NKNick KampradAug 31, 20211.0Terrible. Can't call the store to talk to them. They lost my ipad they were supposed to repair. Dont go here
- KIKenneth Hopkins IIIOct 28, 20171.0I'd give then 0 stars, but that's not an option. HORRIBLE.
Frequently Asked Questions About Geek Squad
What services does Geek Squad at Best Buy in Germantown offer?
Geek Squad provides tech repair, setup, and support services including cell phone repair, computer repair, data recovery, electronics repair, appliance repair, and television repair.
Where is Geek Squad located in Germantown, MD?
Geek Squad is located at 20914 Frederick Rd, Germantown, MD 20876, USA.
What are the hours of operation for Geek Squad at Best Buy in Germantown?
Geek Squad is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
How can I schedule a service appointment with Geek Squad?
You can schedule a service appointment in-store or online through their website.
What is the contact phone number for Geek Squad in Germantown?
The local phone number is +1 240-686-1221 for inquiries and service appointments.
What special promotions does Geek Squad currently offer?
Geek Squad features Black Friday Deals which you can find on their website for current promotions.
What nearby shopping options are available around Geek Squad in Germantown?
Nearby shopping centers include Milestone Center, The Shops At Seneca Meadows, and large retailer stores like Kohl's and Walmart Germantown.
Are there nearby dining options to visit before or after your service at Geek Squad?
Yes, you can visit nearby restaurants like McDonald's, Charleys Cheesesteaks, Cafe Rio, and Famous Dave's for dining.
Is there convenient parking and EV charging near Geek Squad at Best Buy?
Yes, there is a Shell Recharge EV charging station nearby, and the Best Buy location offers customer parking.
What other service-related businesses are near Geek Squad that customers might find useful?
Nearby service-related businesses include Minute Key, KeyMe Locksmiths for locksmith needs, Bank of America for banking services, and Jackson Hewitt Tax Service for financial advising.