Business Details
472 N Frederick Ave, Gaithersburg, MD
20877, United States
Certified by Verizon • Feb 22, 2026
(301) 212-9800
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/maryland/gaithersburg/gaithersburg-202650
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Gaithersburg for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.5
380 reviews
5 stars
199
4 stars
37
3 stars
19
2 stars
18
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and unprofessional service, with instances of rudeness and dismissiveness from staff.
Staff Competence
Several reviews highlighted a lack of knowledge and helpfulness among employees, leading to frustrating experiences for customers.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and assistance.
Long Wait Times
Customers frequently mentioned long wait times and inadequate staffing, leading to dissatisfaction with the overall service experience.
Store Environment
While some found the store environment pleasant, others noted issues with staff engagement and attentiveness.
- DMDavid MejiaFeb 1, 20261.0Came in with questions about my phone and plan and received terrible customer service. The employee was rude, unhelpful, and seemed annoyed to even be there. I was told to use the app instead of getting help and was going to be charged to transfer my data. Very disappointing experience.
- NSNanc SmithJan 27, 20261.0I have been using this store for over years. Bought my first cell phone here. I don't know what has happened but the service has gone from marvelous to horrendous. Five people standing around talking to each other. No customer in the store. Unhelpful, rude and dismissive. Told me to go to Best buy for help. I found another Verizon store and bought a new phone and all the accessories. Ta ta I will not be coming back here.
- LMLauren MendlerJan 6, 20261.0Completely unacceptable. After three hours on the phone I was told to come to this location and the workers refused to take my wifi router back
- SHShahriar HossainDec 29, 20251.0Very unprofessional and rude customer service. If you call them & ask about having phone in stock they will tell you come to store & once you there, Off course they don’t have it. They want you to waste your time. Go to any other verizon store but not this one.
- DMDoreen MellingDec 28, 20255.0Neha SARASWAT helped me several times at this Verizon store. I liked her calm demeanor and patience. If you need a new phone or accessory, ask for Neha. She will gladly help you!
Frequently Asked Questions About Verizon
What types of products does the Verizon Gaithersburg store offer?
The Verizon Gaithersburg store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, and Samsung Galaxy S23, as well as products like FIOS, business cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for the Verizon location in Gaithersburg, MD?
The Verizon store in Gaithersburg is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Verizon Gaithersburg support online ordering and in-store pickup?
Yes, you can shop online and pick up your order at the Verizon Gaithersburg store. They also offer free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an appointment before visiting the Verizon Gaithersburg store?
Yes, you can schedule an in-store appointment at the Verizon Gaithersburg store online for your convenience.
What payment methods does Verizon Gaithersburg accept?
Verizon Gaithersburg accepts checks, debit cards, and mobile NFC payments, and does not require cash-only transactions.
Does the Verizon Gaithersburg store offer repairs for devices?
No, Verizon Gaithersburg does not offer service or repair for devices on-site.
What languages are supported at Verizon Gaithersburg?
The Verizon Gaithersburg store offers services in English and Spanish.
Which nearby places can I visit for food near Verizon Gaithersburg?
Near Verizon Gaithersburg, you can visit The Habit Burger Grill, Nazs Halal Food, and The Halal Guys for various dining options including burgers and Middle Eastern cuisine.
Are there shopping options nearby Verizon Gaithersburg that customers might like?
Yes, nearby shopping options include Ross Dress for Less, Five Below, Claire's, Charik African Fashion, and Carter's for clothing, fashion accessories, and more.
What nearby services are convenient for financial and transit needs when visiting Verizon Gaithersburg?
Nearby financial services include Bank of America and Western Union, and for car rentals, Enterprise Rent-A-Car is nearby, helping customers with various financial or transportation needs.
Brand Certified Facts from Verizon
Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: