Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Frederick for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
443 reviews
5 stars
198
4 stars
50
3 stars
40
2 stars
26
1 star
129
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being rude and unprofessional.
Sales Practices
Concerns raised about aggressive sales tactics and misleading information regarding plans and promotions.
Staff Knowledge
Inconsistent knowledge among staff; some customers reported excellent assistance while others experienced confusion and misinformation.
Store Management
Negative feedback regarding management's responsiveness and professionalism, with some customers feeling dismissed or ignored.
Overall Experience
Customers expressed frustration with long wait times and inadequate assistance, leading to a desire to seek services elsewhere.
- CGChris Greco1 day ago1.0Echo what similar people said. No place to check in, was at the whim of the person walking around with the tablet who kept ignoring me and checking people in behind me. Horrible customer service. Avoid if you can.
- LFLee FloorOct 30, 20255.0Very pleased with the service I received, from the moment we walked in the door a sales associate was helping us. I am so grateful for both Tara and Billy. We had a really complicated transfer to do and they were so wonderful with explaining things and helping us as we went. Top notch customer service!
- TMTosin Peter MaksOct 28, 20251.0This store is deceptive. They promise you everything only to get you on their network then pull the carpet. Has some untrained staffs that are always ready to attack if you ask logical questions. My wife & I had a bitter experience in this store.
- HCHelen CarrionOct 17, 20255.0They helped me with a phone return very quickly and with no appt. Thanks guys🙏🏻
- TBTiffany BOct 8, 20251.0I came into turn in a phone for a trade in I had done and the sales guy strong armed me into changing my phone plan. I said no probably 10 times before I finally gave up and he promised me multiple times that I wouldn't lose my free Disney plus and my bill would go down and of course I did lose Disney the bill went up. When I called customer service they weren't able to fix it so now my bill is going up. DON'T shop here. Save yourself the trouble and go to any of the other Verizons in the area.
Frequently Asked Questions About Verizon
What types of mobile phones and brands are available at Verizon in Frederick?
The Verizon store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as brands like Motorola, Kyocera, and TCL.
What are the Verizon Frederick store's regular opening hours?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an in-store appointment at Verizon Frederick?
Yes, you can schedule an in-store appointment online or through the My Verizon app for your convenience.
What delivery and pickup options does Verizon Frederick offer for online orders?
You can choose from in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does Verizon Frederick provide services for business customers?
Yes, the store offers a range of products for business customers including business cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at Verizon Frederick?
Verizon accepts payment via checks, debit cards, and mobile NFC payments. Cash is not required.
Is free Wi-Fi available at the Verizon store in Frederick?
Yes, the Verizon Frederick location offers free Wi-Fi to customers in the store.
Where is Verizon Frederick located and how can I contact the store?
The store is located at 1003 W Patrick St, Frederick, MD 21702. You can call them at +1 800-880-1077 or +1 866-644-4532 for more information.
What nearby stores and facilities can I visit before or after shopping at Verizon Frederick?
Nearby you can visit Mattress Discounters, H - mart Frederick md grocery store, and Kmart discount store for various shopping needs. After purchasing from Verizon, you might enjoy dining at Burger King or Little Caesars Pizza located close by.
Are there other mobile phone stores near Verizon Frederick?
Yes, nearby mobile phone stores include another Verizon location, Sprint Store, T-Mobile, and uBreakiFix which also offers device repairs.