Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Frederick, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1700 Kingfisher Dr.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.8
525 reviews
5 stars
494
4 stars
11
3 stars3
2 stars0
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their exceptional service, highlighting their patience, knowledge, and willingness to help.
Staff Expertise
Tooba received numerous commendations for her expertise in handling phone setups and billing issues, making her a standout employee.
Store Environment
The store is described as friendly and welcoming, with many customers expressing a desire to return due to the positive atmosphere.
Mixed Experiences
While most reviews were positive, there were a few negative experiences reported, particularly regarding one staff member's demeanor.
- LMLeslie Markoe3 days ago5.0Tooba set up my phone, watch and iPad. She went through each and every subscription for me and reset all my passwords. There’s no one else I’ll go to. She is very thorough and so helpful.
- PCPeggy Crum4 days ago5.0Tooba was wonderful! Very patient with two old people. Answered any question we had and went over our bill for savings. We left very happy campers and with the new phones we wanted!
- FAFelacita Angelety6 days ago5.0The Verizon store at The Shops at Monocacy is a warm and welcoming place. Tuba and Jennifer were helpful and answered all of my questions. I have only worked with this store for phone questions and purchasing of phones for the past 5 years. I have referred many of my friends to this location as well.
- YKYvonne KimDec 28, 20255.0Tooba is the absolute BEST!! She patiently answered all my questions about changing my Verizon plan and followed up with me multiple times to make sure everything was correct and taken care of. Highly recommend this location for a wonderful customer service experience :)
- DRDeanna RiveraDec 27, 20255.0Tooba took great care of me as usual- she looked over my current plan and found an even better plan that was less expensive and was able to get both my daughters new phones while keeping their old ones. She is very knowledgeable and understands how to get your best Verizon deal and set up the new phones and transferred data very quickly. I appreciate her expertise and even more importantly, I trust her with my private information.
Frequently Asked Questions About Verizon
What services does Wireless Zone, Verizon Authorized Retailer in Frederick offer?
Wireless Zone offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, new lines, upgrades, bill payments, and more with Verizon 5G service for consumers and businesses.
What are the store hours for Verizon at 1700 Kingfisher Dr?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 5:00 PM.
Where is Verizon located in Frederick, MD?
Verizon is located at 1700 Kingfisher Dr, Ste 12, Frederick, MD 21701, inside The Shops at Monocacy, Giant Plaza, next to Starbucks.
Does this Verizon store offer in-store pickup and curbside pickup?
Yes, Verizon offers both in-store pickup and curbside pickup services.
What payment methods are accepted at Wireless Zone, Verizon Authorized Retailer?
Payment options include American Express, Cash, Check, Discover, Financing, Mastercard, and Visa. Debit cards and checks are also accepted; cash only is not required.
Which wireless brands does the Verizon store carry?
They carry Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, Nimbus9, and more for devices and accessories.
Can I schedule an appointment or check deals online for the Frederick Verizon store?
Yes, you can schedule appointments at https://wirelesszone.com/appointments/ and shop great deals at https://wirelesszone.com/offers/.
What nearby eateries can I visit before or after shopping at Verizon?
Nearby restaurants include Mamma Lucia, Padmini's Pizza and Indian Grill, California Tortilla, Five Guys, Starbucks, Firehouse Subs, and Wingstop for a variety of dining options.
Are there nearby services like banks or pharmacies near the Verizon store?
Yes, nearby services include Giant Pharmacy, First National Bank ATM, SECU ATM, and Western Union for your financial and health needs.
How can nearby retail and leisure places complement my visit to Verizon at The Shops at Monocacy?
You can enjoy shopping at The Shops at Monocacy, relax with a coffee at Starbucks next door, visit Cold Stone Creamery for dessert, or check out fitness options like Kicks Karate and Little Gym Of Frederick before or after your visit.