Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Frederick, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
385 reviews
5 stars
315
4 stars
17
3 stars
7
2 stars3
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Daniel, Joel, and Logan.
Knowledge and Efficiency
Several reviews highlighted the staff's ability to provide accurate information and efficiently assist customers with their needs.
Negative Experiences
Some customers reported poor experiences, including issues with billing, unexpected charges, and unhelpful service.
Long Wait Times
Multiple reviews mentioned long wait times, with some customers feeling frustrated by the delays in service.
Sales Pressure
Several customers expressed dissatisfaction with aggressive upselling tactics and unexpected fees during transactions.
- BKBeverly King3 days ago5.0Jason, thank you for outstanding service in updating my plan and new phones! I truly appreciate your patience during all of the setup. YOU ARE GREAT
- FSFlorence Sipes5 days ago5.0Jason spent several hours with me to purchase new phone, Apple Watch and accessories. He was very patient and informative. I feel he definitely went the extra mile for me including speaking with my daughter on the phone.
- JLJuanita LumNov 15, 20255.0Daniel was amazing. Very very helpful not only with the purchase but the whole set up. Best Verizon visit ever!
- MLMoises LopezNov 12, 20255.0Victoria was amazing! 10/10
- AWAndrea WileyOct 31, 20255.0I tecrived such wonderful experience from Technician Vickie and when I needed it the most. I had been having challenges with my phone and I visited the store and she did great troubleshooting until my phone lasted another 2 weeks. I finally did an upgrade and I was very happy with the service. I couldn't think of another technician that would have taken care of me the way she did. Because of the service she provided, my husband is now upgrading his phone.
Frequently Asked Questions About Verizon
What products does the Verizon store at 5599 Spectrum Dr offer?
The store offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection.
What brands can I find at the Verizon authorized retailer in Frederick, MD?
They carry brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and accessory brands like Otterbox and PureGear.
What services are available at this Verizon store?
Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
What are the store hours for the Verizon store on Spectrum Drive?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 7:00 PM.
Does the Verizon store offer in-store pickup for orders?
Yes, they offer in-store pickup services.
What payment options are accepted at the Verizon store?
Accepted payment methods include American Express, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at this Verizon authorized retailer?
Yes, free Wi-Fi is available in the store.
Which nearby places can I visit for food after shopping at the Verizon store on Spectrum Drive?
Nearby food options include Jersey Mike's Subs for sandwiches, sweetFrog Premium Frozen Yogurt for frozen treats, and Olive Garden Italian Restaurant for dining.
Are there any nearby beauty salons near the Verizon store where I can relax after my visit?
Yes, nearby beauty salons include Bebe Nails & Spa, Studio TCB, and Twisted Scissors where you can enjoy beauty treatments.
How can nearby transit or shopping centers help me when visiting the Verizon store on Spectrum Drive?
FSK Gateway Shoppes is a nearby shopping center which can make your trip convenient by combining shopping stops. There is also an M&T Bank ATM nearby for banking needs during your visit.