Verizon

4.4
405 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Frederick, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
5599 Spectrum Dr, Frederick, MD
21703, United States

Hours

Reviews

4.4
400 reviews
5 stars
327
4 stars
18
3 stars
7
2 stars
3
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Daniel, Jason, and Logan providing excellent service.

Service Speed

Several reviews noted slow service and long wait times, with some customers expressing frustration over being ignored or having to wait excessively to be helped.

Sales Practices

There were complaints about aggressive upselling and unexpected charges, leading to dissatisfaction among customers regarding transparency and billing practices.

Mixed Experiences

While many customers had positive interactions, there were also significant complaints about misinformation and unprofessional behavior from certain staff members, leading to a lack of trust.
  • RL
    Rob Lawrence
    3 days ago
    5.0
    Philip in Frederick, MD, was very helpful, giving us the opportunity to upgrade at a price we felt was reasonable. He provided an exemplary level of service today!
  • MM
    Mike Mill
    Jan 5, 2026
    5.0
    Francis is always super helpful and pleasant to be around. He going and well informed. Impeccable service! Keep it up
  • BR
    Barbara Rippey
    Jan 3, 2026
    5.0
    Jason was the best, hooked us up ,fixed some old issues we had things will be easier now thanks for the great service
  • RG
    RG GR
    Jan 2, 2026
    1.0
    When I signed up, I was clearly told my monthly bill would be $182. Instead, Verizon has been charging me over $300 every month. I never received what was promised at this store. No clear explanation, no professionalism, and no accountability. I contacted them multiple times, and every time I was told the issue would be fixed — it never was. This feels like misleading pricing just to make a sale. If you value transparency and honest billing, be very careful with this Verizon store
  • TT
    T. TarverH
    Dec 21, 2025
    5.0
    The staff were extremely helpful. All were busy with customers when I came in; I was not ignored. Someone looked at me and said, “someone will be right with you”, I so appreciated that. Thank you!!

Frequently Asked Questions About Verizon

What products does the Verizon store at 5599 Spectrum Dr offer?

The store offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection.

What brands can I find at the Verizon authorized retailer in Frederick, MD?

They carry brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and accessory brands like Otterbox and PureGear.