Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Frederick, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
400 reviews
5 stars
327
4 stars
18
3 stars
7
2 stars3
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Daniel, Jason, and Logan providing excellent service.
Service Speed
Several reviews noted slow service and long wait times, with some customers expressing frustration over being ignored or having to wait excessively to be helped.
Sales Practices
There were complaints about aggressive upselling and unexpected charges, leading to dissatisfaction among customers regarding transparency and billing practices.
Mixed Experiences
While many customers had positive interactions, there were also significant complaints about misinformation and unprofessional behavior from certain staff members, leading to a lack of trust.
- RLRob Lawrence3 days ago5.0Philip in Frederick, MD, was very helpful, giving us the opportunity to upgrade at a price we felt was reasonable. He provided an exemplary level of service today!
- MMMike MillJan 5, 20265.0Francis is always super helpful and pleasant to be around. He going and well informed. Impeccable service! Keep it up
- BRBarbara RippeyJan 3, 20265.0Jason was the best, hooked us up ,fixed some old issues we had things will be easier now thanks for the great service
- RGRG GRJan 2, 20261.0When I signed up, I was clearly told my monthly bill would be $182. Instead, Verizon has been charging me over $300 every month. I never received what was promised at this store. No clear explanation, no professionalism, and no accountability. I contacted them multiple times, and every time I was told the issue would be fixed — it never was. This feels like misleading pricing just to make a sale. If you value transparency and honest billing, be very careful with this Verizon store
- TTT. TarverHDec 21, 20255.0The staff were extremely helpful. All were busy with customers when I came in; I was not ignored. Someone looked at me and said, “someone will be right with you”, I so appreciated that. Thank you!!
Frequently Asked Questions About Verizon
What products does the Verizon store at 5599 Spectrum Dr offer?
The store offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection.
What brands can I find at the Verizon authorized retailer in Frederick, MD?
They carry brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and accessory brands like Otterbox and PureGear.
What services are available at this Verizon store?
Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
What are the store hours for the Verizon store on Spectrum Drive?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 7:00 PM.
Does the Verizon store offer in-store pickup for orders?
Yes, they offer in-store pickup services.
What payment options are accepted at the Verizon store?
Accepted payment methods include American Express, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at this Verizon authorized retailer?
Yes, free Wi-Fi is available in the store.
Which nearby places can I visit for food after shopping at the Verizon store on Spectrum Drive?
Nearby food options include Jersey Mike's Subs for sandwiches, sweetFrog Premium Frozen Yogurt for frozen treats, and Olive Garden Italian Restaurant for dining.
Are there any nearby beauty salons near the Verizon store where I can relax after my visit?
Yes, nearby beauty salons include Bebe Nails & Spa, Studio TCB, and Twisted Scissors where you can enjoy beauty treatments.
How can nearby transit or shopping centers help me when visiting the Verizon store on Spectrum Drive?
FSK Gateway Shoppes is a nearby shopping center which can make your trip convenient by combining shopping stops. There is also an M&T Bank ATM nearby for banking needs during your visit.