Business Details
5599 Spectrum Dr, Frederick, MD
21703, United States
Certified by Verizon • Feb 22, 2026
(240) 651-7116
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Frederick, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.4
409 reviews
5 stars
332
4 stars
18
3 stars
8
2 stars3
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Daniel, Logan, and Joel providing exceptional service.
Billing Issues
Several reviews highlighted problems with misleading pricing, unexpected charges, and lack of transparency regarding billing, leading to customer dissatisfaction.
Service Speed
Customers reported inconsistent service speed, with some experiencing long wait times and understaffing, while others noted quick and efficient assistance.
Sales Pressure
Multiple reviews indicated that some staff members were overly aggressive in upselling products, leading to frustration among customers.
- PTPatricia ThompsonFeb 16, 20261.0Awful experience with the middle-aged "white guys" who work here. VERY impatient with my "older customer" asking "how do I do it " questions about our new phone, with one guy saying "I'm not here to walk you through this!. If not HIM, then WHO?? Horrid customer service attitude! I have ordered a User handbook specifically for beginners and seniors! Yuck to their approach!
- JJJason JohnsonJan 15, 20261.0I went to this location yesterday, it was near my phone. Like many others, my phone wasn't working due to the outage. The tall black male who, I think was having a bad day because folks like me wanted to understand what was going on, was very annoyed I had visited his location. They did have signs up, but I just got a new phone, so I wasn't sure if the outages was related to my new phone. Along with not having a good working phone, I was given the worst service. It's wasn't that it was his problem, it was that he was rude and mean about it. Never going to this location again.
- RLRob LawrenceJan 9, 20265.0Philip in Frederick, MD, was very helpful, giving us the opportunity to upgrade at a price we felt was reasonable. He provided an exemplary level of service today!
- MMMike MillJan 5, 20265.0Francis is always super helpful and pleasant to be around. He going and well informed. Impeccable service! Keep it up
- RGRG GRJan 2, 20261.0When I signed up, I was clearly told my monthly bill would be $182. Instead, Verizon has been charging me over $300 every month. I never received what was promised at this store. No clear explanation, no professionalism, and no accountability. I contacted them multiple times, and every time I was told the issue would be fixed — it never was. This feels like misleading pricing just to make a sale. If you value transparency and honest billing, be very careful with this Verizon store
Frequently Asked Questions About Verizon
What products does the Verizon store at 5599 Spectrum Dr offer?
The store offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection.
What brands can I find at the Verizon authorized retailer in Frederick, MD?
They carry brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and accessory brands like Otterbox and PureGear.
What services are available at this Verizon store?
Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
What are the store hours for the Verizon store on Spectrum Drive?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 7:00 PM.
Does the Verizon store offer in-store pickup for orders?
Yes, they offer in-store pickup services.
What payment options are accepted at the Verizon store?
Accepted payment methods include American Express, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at this Verizon authorized retailer?
Yes, free Wi-Fi is available in the store.
Which nearby places can I visit for food after shopping at the Verizon store on Spectrum Drive?
Nearby food options include Jersey Mike's Subs for sandwiches, sweetFrog Premium Frozen Yogurt for frozen treats, and Olive Garden Italian Restaurant for dining.
Are there any nearby beauty salons near the Verizon store where I can relax after my visit?
Yes, nearby beauty salons include Bebe Nails & Spa, Studio TCB, and Twisted Scissors where you can enjoy beauty treatments.
How can nearby transit or shopping centers help me when visiting the Verizon store on Spectrum Drive?
FSK Gateway Shoppes is a nearby shopping center which can make your trip convenient by combining shopping stops. There is also an M&T Bank ATM nearby for banking needs during your visit.
Brand Certified Facts from Verizon
Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: