Best Buy

Reviews

• EC

  Edwin Cedillos

  5 days ago
  1.0
  Don’t come to this Best Buy workers hide stock and either buy it themselves or have their friends come buy it!!!!!
• EN

  Emilio Najera

  Dec 30, 2025
  5.0
  I bought a Dell gaming laptop which had an incredible price and specifications, the delivery time was good and I loved the service when I went to pick it up
• DS

  dennis sadur

  Dec 28, 2025
  2.0
  Poorly staffed + pu a message & deliveries atrocious
• JB

  Jocy Brantley

  Dec 26, 2025
  5.0
  Had issue with my phone that took hours on the phone with support and only took 15 min to resolve at Geek Squad. I am so sorry I forgot the young man's name that helped us.
• SD

  Sarah Daniels

  Dec 9, 2025
  1.0
  < Back Best Buy - Frederick I had an appointment with Geek Squad through Apple Support to bring in my iPhone 16 Pro, which was still under warranty, to check a pixel defect (a little black dot along the edge of my screen) which had suddenly appeared. I researched the issue before going in and read it was a manufacturing defect that would be covered by warranty. The guy I spoke with at the counter took one look at my phone, told me it wouldn't be covered, that I must have dropped it (l hadn't), and that the problem would most likely spread. He said the screen would have to be replaced which would cost over $300 and that I should have gotten Apple Care. I reminded him the phone was still under warranty, told him I hadn't dropped it, and explained that I'd read on the Apple Support website this issue would be covered. He basically waved me aside saying he sees this issue multiple times every day and to trust him...it isn't covered under warranty. He even went further to explain the color of the pixel damage (being black and not yellow or blue) meant I had dropped it. This seemed awfully strange to me. I went home and called Apple support, which I should have done in the first place. They assured me it would be covered under warranty and made an appointment for me with the Genius Bar at an Apple Store an hour away. I just got back with my beautifully repaired phone and new screen at no cost to me as it WAS covered under warranty. The Apple rep said everything the guy at Best Buy told me was incorrect and to just not go there for repairs. I'm thrilled to have my phone fixed, painlessly with just an hour wait, but still fuming I was fed such misinformation at the Frederick Best Buy. Hope this helps someone else!

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