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Best Buy

4.1
(2525 reviews)

Business Details

7300 Guilford Dr, Frederick, MD
21704, United States
(301) 662-6130

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
7300 Guilford Dr, Frederick, MD
21704, United States

Hours

Reviews

4.1
2,525 reviews
5 stars
1,387
4 stars
598
3 stars
218
2 stars
96
1 star
226

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.

Product Availability

Several reviews mentioned issues with product availability and stock levels, leading to customer frustration.

Store Cleanliness

The store was generally noted as clean and well-organized, contributing positively to the shopping experience.

Positive Staff Interactions

Some customers highlighted positive interactions with knowledgeable and friendly staff, particularly in the Geek Squad and sales departments.

Mixed Experiences

Overall, customer experiences varied widely, with some praising the store while others expressed significant dissatisfaction.
  • MZ
    Mark Zaw-Win
    6 days ago
    5.0
    I know everyone has their own experiences. But ive always had great customer service here. And lets be frank, thats why brick and mortar still exists.
  • DL
    Dan Laxton
    Feb 18, 2026
    1.0
    Don't bother calling. The store phone number is transferred off shore to a customer service number that offers no prompts, can't hear you when you talk and hangs up. I called about 20 times and got through once. The guy who answered had real issues with English and was guessing on the answers. The extended warranty on my laptop is not the one year as his first guess was, but is two years. So glade I pushed for the actual date. ANSWER YOUR STORE PHONE!!!!!!
  • GC
    Gabriel Cassutto
    Feb 9, 2026
    5.0
    Despite the reduced selection of technology over the years, it is still the ideal place to go for major electronic purchases such as computers, laptops and tech recycling
  • DF
    Daniel Fellows
    Jan 28, 2026
    5.0
    Clean decent sized store with helpful staff
  • SS
    Sasanka Sharma
    Jan 20, 2026
    4.0
    I think its getting to a point where the excitement to just roam around best buy is diminished. For some reason its not the same anymore :(. Used to love it 10 years ago

Frequently Asked Questions About Best Buy

What are the operating hours of Best Buy in Frederick, MD?

Best Buy in Frederick, MD is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.

Does Best Buy Frederick offer curbside pickup?

Best Buy Frederick offers same day pickup, but currently does not have curbside pickup available.

Brand Certified Facts from Best Buy

Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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