Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Availability
Several reviews mentioned issues with product availability and stock levels, leading to customer frustration.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
Positive Staff Interactions
Some customers highlighted positive interactions with knowledgeable and friendly staff, particularly in the Geek Squad and sales departments.
Mixed Experiences
Overall, customer experiences varied widely, with some praising the store while others expressed significant dissatisfaction.
MZ
Mark Zaw-Win
6 days ago
5.0
I know everyone has their own experiences. But ive always had great customer service here. And lets be frank, thats why brick and mortar still exists.
DL
Dan Laxton
Feb 18, 2026
1.0
Don't bother calling. The store phone number is transferred off shore to a customer service number that offers no prompts, can't hear you when you talk and hangs up. I called about 20 times and got through once. The guy who answered had real issues with English and was guessing on the answers. The extended warranty on my laptop is not the one year as his first guess was, but is two years. So glade I pushed for the actual date. ANSWER YOUR STORE PHONE!!!!!!
GC
Gabriel Cassutto
Feb 9, 2026
5.0
Despite the reduced selection of technology over the years, it is still the ideal place to go for major electronic purchases such as computers, laptops and tech recycling
DF
Daniel Fellows
Jan 28, 2026
5.0
Clean decent sized store with helpful staff
SS
Sasanka Sharma
Jan 20, 2026
4.0
I think its getting to a point where the excitement to just roam around best buy is diminished. For some reason its not the same anymore :(. Used to love it 10 years ago
What are the operating hours of Best Buy in Frederick, MD?
Best Buy in Frederick, MD is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Frederick offer curbside pickup?
Best Buy Frederick offers same day pickup, but currently does not have curbside pickup available.
What types of products can I buy at Best Buy Frederick?
You can shop for TVs, computers, appliances, cameras, and various electronics at Best Buy Frederick.
Is there wheelchair accessible entrance at Best Buy Frederick?
Yes, Best Buy Frederick has a wheelchair accessible entrance for customer convenience.
Can I get my electronics repaired at Best Buy Frederick?
Yes, Best Buy Frederick offers service repairs and support through their Geek Squad services.
What payment methods does Best Buy Frederick accept?
Best Buy Frederick accepts debit cards, checks, and other payment methods but does not require cash only.
Are there in-store shopping options available at Best Buy Frederick?
Yes, you can shop in-store at Best Buy Frederick as they have in-store shopping available.
How does Geek Squad near Best Buy Frederick assist customers?
The nearby Geek Squad specializes in mobile phone sales, telecommunications, IT service, and computer repair, providing expert support for electronics.
What beauty-related stores are near Best Buy Frederick?
Near Best Buy Frederick, you can visit Ulta Beauty, Charlotte Tilbury beauty and hair salons, and Benefit Cosmetics BrowBar for cosmetics and beauty supplies.
Are there any shopping centers close to Best Buy Frederick for a full shopping experience?
Yes, Frederick Crossing shopping center is nearby, offering additional retail and parking options for your convenience.
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