Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Ellicott City, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 5715 Richards Valley Rd.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.8
714 reviews
5 stars
675
4 stars8
3 stars4
2 stars2
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient during their visits.
Staff Performance
Specific employees like Ahmad, Raghav, and Tushar received multiple commendations for their exceptional service and professionalism.
Store Experience
Overall, customers reported positive experiences at the store, highlighting the friendly atmosphere and efficient service.
Technical Assistance
Customers appreciated the staff's ability to assist with technical issues and device setups, often going above and beyond to resolve problems.
Negative Experiences
Some customers reported poor service, including long wait times and issues with data transfers, indicating inconsistency in service quality.
- RURaheel Uppal1 day ago5.0Muhammad was amazing! He helped me upgrade my phone flawlessly and took care of all my concerns. The whole process was quick, smooth, and stress-free. Highly recommend asking for him!
- CCChuck Cooley1 day ago5.0Ahmad was great ! This was the best buying phone experience I’ve ever had . Will specifically visit him for all my future phone needs
- ASAmina Sailab5 days ago5.0I had a great experience here. The customer service was actually really solid, and Ahmed was the one who helped me out. He was patient, straightforward, and made everything way easier than I expected. Really appreciate the help.
- YMyolanda mariaNov 7, 20255.0Very helpful in getting me set up with my new phone and making sure everything was transferred over! Appreciate their patience and time spent explaining everything to me. Great store and employees!
- CPCarine PereiraNov 7, 20251.0I’ve never been treated so badly in my entire life. There’s another store like this one near Wegmans, and their service is much better.
Frequently Asked Questions About Verizon
What is Wireless Zone, Verizon Authorized Retailer in Ellicott City?
Wireless Zone is a Verizon Authorized Retailer located at 5715 Richards Valley Rd, Ellicott City, offering the latest phones, tablets, Verizon home internet, accessories, and award-winning customer service.
What brands does Verizon at 5715 Richards Valley Road carry?
They carry Verizon, Apple, Samsung, Google, Motorola, LG, and many accessory brands like Otterbox, JBL, and Belkin.
What are the store hours for Verizon Wireless Zone in Ellicott City?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 5:00 PM.
Does Wireless Zone at Ellicott City offer in-store pickup for online orders?
Yes, they provide in-store pickup services for your convenience.
What services are offered at the Verizon Authorized Retailer in Ellicott City?
Services include bill payments, new lines, upgrades, device activation, financing, Verizon Wireless plans, total mobile protection, prepaid plans, and home internet.
How can I schedule an appointment at the Wireless Zone, Verizon Authorized Retailer?
You can schedule appointments online through their reservation URLs like https://wirelesszone.com/appointments/ or https://calendly.com/shipley-verizon/appointment-scheduler-shipley-s-grant-tcc-verizon.
Where can I find Wireless Zone, Verizon Authorized Retailer in relation to The Shoppes At Shipley's Grant?
Wireless Zone is located near The Shoppes At Shipley's Grant shopping center, making it convenient to visit both for shopping and your wireless needs.
Are there any nearby places to grab a bite or a snack after visiting Verizon Wireless Zone?
Yes, you can visit nearby places like Cold Stone Creamery for ice cream, RegionAle for sandwiches and beer, or Starbucks for coffee.
What nearby services complement a visit to the Verizon store in Ellicott City?
Nearby services include Nail & Hair Care Spa for beauty treatments, Raimondi's Florist for gifts, and Peartree Dental Care for dental needs, making it easy to combine errands.
What phone brands and accessories can I find at Verizon Wireless Zone?
You can find major brands like Apple iPhone, Samsung Galaxy, Google, Motorola, and accessories such as phone cases, screen protectors, charging cables, Bluetooth headphones, and smartwatches.