Geek Squad

Reviews

• CD

  Cherish Dargan

  Nov 4, 2025
  1.0
  I don’t recommend coming here for repairs. I had an appointment for a phone battery replacement but still waited about 25 minutes in line to drop it off. When I came back hours later, I had to wait again, and the staff wasn’t very attentive, a “we’ll be with you soon” would’ve helped. After all that, they told me they couldn’t even repair the phone, something they could’ve checked before taking it in. I then had to wait again for a manager to process a refund. A frustrating and time-wasting experience.
• AS

  Ann Triola Smolinski

  Aug 11, 2025
  5.0
  A little bit of a wait, but the person who helped me was knowledgeable, friendly, and answered my question in plain speak.
• SN

  Sadaf Nadeem

  Sep 9, 2023
  5.0
  I was at Best Buy today (9/9/23) for my laptop repair and I must say that the Geek Squad Agent was amazing!! My customer service experience was 5 golden stars!! The agent was very knowlegable, respectful and he did a wonderful job fixing my laptop. The entire experience was absolutely great at Geek Squad..........BUT.....................................something happened that upset me. To recap a bit, the agent was handing me back my laptop and all of the sudden a customer in the front started yelling and stating that the customer service was really bad because the the agent did not tell her that he will be right back. So, when I heard that I was surprised because the agent was with me for a minute answering my question and giving me back my laptop. The agent was juggling customers as he did not have help in the front. The agent had no intention of ignoring the customer. From what I observed the agent was so busy that he just merely forgot to say "I will be right there." The point that I want to make is that all of the agents at GeeK Squad -Best Buy are HUMAN BEINGS and NOT ROBOTS. They have feeling too!! If I was that angry customer I would have politely asked the agent why did he not say that he will be right back Or I would talk to the manager politely about the situation. That's just how I feel. Yelling out loud is very unprofessional. Be nice and talk it out nicely in a professional manner -Peace :)
• WG

  willie grant

  Mar 15, 2023
  1.0
  Some asked to take control of my computer from geek squad to download windows 10 for free.. I said no thank you

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