Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Edgewater, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
514 reviews
5 stars
428
4 stars
26
3 stars7
2 stars
8
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Shaun, Kiara, and Chris.
Wait Times
Several reviews mentioned long wait times for service, with some customers expressing frustration over delays during their visits.
Store Experience
Customers had mixed experiences regarding the store environment, with some noting a lack of organization and signage, while others appreciated the helpfulness of the staff.
Technical Assistance
Many customers were satisfied with the technical support provided, especially in data transfer and phone setup, with specific mentions of staff like Isaac and Francis.
Management Issues
Some reviews criticized management practices, particularly regarding staff workload and customer handling, suggesting a need for better management support.
- CSColin Smith6 days ago5.0Kyle was extremely helpful and efficient in helping me!
- EHEvan HinesNov 13, 20255.0Chris and the team are fantastic, very friendly and helpful. Verizon on the other hand… ridiculous tried calling six or seven times used the chat feature and spoke to an AI robot for 30 minutes. Nobody could help me or provide any kind of customer service remotely. Thankful that the store was there.
- MDMichael DavisNov 12, 20255.0Verizon reps were knowledgable and very supportive getting my new phone set up.
- CBChad BurchOct 16, 20252.0Pretty bad. The people were friendly enough, but I had issues with my home account and all they could do was give me a number to call. I was told I would be on hold for 9 minutes, max. 45 minutes later I’m still on hold and obviously the problem has no been resolved.
- MRMollie RudowSep 29, 20255.0Shaun was super great to work with and helpful. He did an awesome job getting my partner and I set up with new phones. He helped us choose the best plan for us, let us know about promos we were eligible for, and was just very friendly and easy to work with. Thanks so much for getting us set up, Shaun!
Frequently Asked Questions About Verizon
What products does Verizon in Edgewater, MD offer?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon in Edgewater?
The store is open Monday through Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.
What payment methods are accepted at the Verizon store?
Verizon accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon in Edgewater offer in-store pickup?
Yes, in-store pickup is available at this Verizon location.
What brands can I find at the Verizon store in Edgewater?
You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Casemate, Otterbox, and Mophie.
What services are available at the Verizon Authorized Retailer in Edgewater?
Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
Is the Verizon store in Edgewater accessible in Spanish?
Yes, the store offers services in both English and Spanish.
Which nearby places can customers visit before or after shopping at Verizon in Edgewater?
Customers can visit nearby places like Giant Food supermarket, Cold Stone Creamery for ice cream, and Chipotle Mexican Grill for dining.
Are there any nearby financial services close to Verizon in Edgewater?
Yes, nearby financial services include PNC Bank, First National Bank ATM, Coinstar, and Western Union for money transfer services.
What health and wellness options are near the Verizon store?
Customers can visit Prime IV Hydration and Wellness spa, Strong Smiles Dental Care, and ATI Physical Therapy located close to the Verizon store.