Verizon

3.3
622 reviews
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Business Details

9021 Snowden Square Dr, Columbia, MD
21046, United States
(410) 872-7200
https://www.verizon.com/stores/details/maryland/columbia/columbia-202636
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About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Columbia for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
9021 Snowden Square Dr, Columbia, MD
21046, United States

Hours

Reviews

3.2
429 reviews
5 stars
177
4 stars
47
3 stars
29
2 stars
29
1 star
147

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and unprofessional service, with instances of rudeness and lack of assistance from staff.

Wait Times

Numerous reviews mentioned long wait times, with some customers waiting over an hour without being helped.

Employee Knowledge

Several customers expressed frustration over employees' lack of knowledge regarding products and services, leading to unresolved issues.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment leaned towards dissatisfaction with the service provided.
  • AJ
    average joe
    Dec 18, 2025
    1.0
    Sign says they close at 9 :-/ got here at 8:40
  • TP
    Tori Plaine
    Dec 15, 2025
    1.0
    Rude employees. No communication with customers as to what is going on. Took forever to upgrade my phone because the Warren helped 3 other people while assisting me, and then messed up the order somehow, causing an additional wait time. Go to another location if you can.
  • KR
    Krystle Ragin
    Dec 8, 2025
    1.0
    Some of the employees don't know what they are talking about and the general manager is useless.
  • MS
    Muntasir Subaihi
    Dec 8, 2025
    1.0
    It is the worst branch ever. The staff’s behavior is mostly unprofessional and disrespectful. Their priority is only to convince new customers to join, while existing customers receive no attention and are left waiting for hours. I spent four hours just to activate an eSIM, and the issue was never resolved. Even when I complained to the manager, nothing changed.”
  • DS
    Deidra Smith
    Nov 29, 2025
    1.0
    Do not come to this location. The service is horrific and I dred having to come when I need help with my phone. I spend hours in the store sometimes. Also there is a woman in there who is rude and unsympathetic. Light skinned with curly hair. Dodge this location at all costs.
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Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Columbia, MD?

The Verizon store in Columbia, MD is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.

What brands of mobile phones does Verizon Columbia offer?

Verizon Columbia offers mobile phones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.