Verizon

Reviews

• VJ

  Victor John

  6 days ago
  4.0
  Great customer service, the representative was knowledgeable and helped me resolve a technical problem with my phone on the spot.
• JD

  Jazmen Dustin

  Oct 27, 2025
  5.0
  Jaelyn was amazing. She resolved my issue and I’m now leaving the store a very happy customer for over 11+ years!!! Thanks Jaelyn and also Thomas from customer service!
• NB

  Nora B.

  Oct 22, 2025
  5.0
  I’ve had troubles with my phone account for the past 5 days. I called Verizon so many times, chatted with their agents, went to 2 stores before being referred to this one. The first associate was not much help and left me to fend for myself; that’s when CJ stepped in. He was tremendously helpful. He listened and understood what was going on and helped resolve my issues in a most professional and satisfying manner. It took time but he kept at it. His colleague (I unfortunately didn’t catch his name) who worked with him on this was also very kind and understanding. I want to give a big shout out to CJ. I was planning on leaving Verizon today if it weren’t for him. He knows customer service!
• JH

  Joy H

  Oct 1, 2025
  1.0
  If I could give a rating of NEGATIVE 1000 for Verizon Wireless, I would. This is regarding moving my daughter’s phone onto her own plan. I walked into a Verizon Wireless store in Hagerstown on 9/22/2025, and was told that I would need to make an appointment at a Store with my daughter present to move her off of my account onto her own–that this was the only way. I made an appointment for 9/24/2025 at the Columbia MD Verizon Wireless store for 4:00 pm. Upon arriving at the Columbia MD store, I was left waiting for 15 minutes after my 4:00 pm appointment for someone to even talk to me (I checked in at 3:45 pm that day). I was then told by the store manager that they could not assist with moving my daughter’s line off my account onto her own. I cursed only ONCE, and was told by the manager that I was being ‘abusive’. The manager threw a list of phone numbers at me, and was told I would have to call a number on the list, and could leave the store to do this. By that time, I had driven from the Martinsburg WV area to Columbia MD to meet my daughter (she lives in Baltimore) in the rain for an hour and a half and I was at the end of my tolerance for Verizon (didn’t curse anymore–only said ‘BS’ ONCE initially). Since I had made my appointment two days in advance at this store, I was not about to leave without a resolution, so I was told we could call at the back of the store. I called, then put my daughter on the phone. The customer support person on the phone said she needed a CODE, and it was all I could do NOT to LOSE it in the store (I didn’t). I marched over to the manager and told him this–he then proceeded to get me to open my app and was shown where I could have accomplished this from the beginning (and could have saved myself the trouble of making an appointment and driving all this way in the rain). The customer support person on the phone could tell I was upset, so she was able to get a verbal agreement (and text to my phone) to take care of the matter, and get the line transferred to my daughter. The Hagerstown MD store personnel SHOULD have been better educated on this matter and could have just saved me the trouble and stress by just showing me how to accomplish this through my Verizon app. The Columbia MD Manager was EXTREMELY rude and should have also just walked me through this process using the APP from the beginning instead of saying “Here are a list of numbers–call this ONE”, and should have de-escalated this immediately just by being more understanding and walking me and my daughter through the process.
• AA

  Alex

  Aug 28, 2025
  5.0
  I had a phenomenal experience with Bert at Verizon on Snowden Square Dr. in Columbia, MD. He quickly handled my account, & I didn’t have to wait at all. This was truly one of the best customer service experiences I’ve ever had.

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