Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Chester, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
294 reviews
5 stars
255
4 stars
9
3 stars0
2 stars3
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and patience of staff members like Britney, Bella, and Nate, highlighting their ability to resolve issues and provide a pleasant experience.
Sales Practices
Several reviews expressed concerns about misleading sales tactics, with customers reporting unauthorized charges and aggressive upselling during their visits.
Store Experience
The store environment received mixed feedback, with some customers appreciating the cleanliness and organization, while others reported poor service and long wait times.
Staff Knowledge
While many staff members were noted for their knowledge and professionalism, there were instances of employees being unhelpful or dismissive, leading to frustration among customers.
- RMRick MellingerDec 31, 20255.0Britney was awesome... very personable and worked getting my upgrade completed as we talked so the process was quick and pleasant. Very positive experience and would come back again!
- BNBrittany NovakDec 26, 20255.0Great experience today at the store with Britney! Both my Mom and I upgraded our phones and she made the process easy and stress free. Britney was patient and helped us transfer over our phone back ups, as well as setting up our screen protectors. Would recommend!
- HAHeather AllamDec 22, 20255.0Joshua was very helpful. Very smooth experience.
- CDcolleen dillonDec 17, 20255.0Josh and Alex were ao helpful and patient
- JHJessica HurttDec 1, 20255.0I want to take a moment to highlight the outstanding service I received from Britney at Verizon. After feeling completely disrespected and dismissed at the Verizon store in Chester, MD, I walked in already frustrated and unsure what to expect. Britney immediately changed that. She was patient, kind, and genuinely focused on helping me. She took the time to explain everything clearly, answered every question without rushing me, and made me feel valued as a customer. Her professionalism and positive attitude stood out, especially after the negative experience I had elsewhere. Britney turned a stressful situation into a smooth, reassuring one. She deserves recognition for going above and beyond, and I’m truly grateful for her help. Verizon needs more employees like her.
Frequently Asked Questions About Verizon
What types of wireless devices can I find at the Verizon store in Chester, MD?
The Chester Verizon store offers a full range of wireless devices including phones, tablets, smartwatches, mobile broadband devices, and accessories.
What are the store hours for the Verizon retailer located at 500 Abruzzi Dr, Chester, MD?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What payment options are accepted at the Chester Verizon store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I pick up my Verizon order in-store at the Chester location?
Yes, in-store pickup is available for orders at this Verizon authorized retailer.
Does the Chester Verizon store offer device protection and accessories?
Yes, they provide device protection and offer a variety of accessories including cases, power accessories, and audio accessories.
What brands are available at the Verizon store on Abruzzi Dr?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Casemate, Otterbox, PureGear, and Urbanista.
Is there free Wi-Fi available at the Verizon Chester store?
Yes, the store offers free Wi-Fi for guests visiting the location.
Are there any nearby restaurants where I can eat before or after visiting the Verizon store?
Yes, nearby restaurants include Capriotti’s Sandwich Shop, IHOP, and Shogun Sushi Teriya where you can enjoy a variety of meals.
What other shopping options are near the Verizon store in Chester, MD?
Nearby shopping options include TNT Jewelers Inc, GoWireless Verizon Premium Retailer, and The Mattress Store for phones, jewelry, and home furnishings respectively.
How can nearby transportation or businesses help me find the Verizon store?
Nearby businesses like the UPS Store and Advantage Self Storage can serve as landmarks, and the Promenade at Red Apple Town Center is a well-known nearby location to help you find the Verizon store easily.