Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Charlotte Hall’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Charlotte Hall connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Feedback indicates a mix of excellent and poor customer service experiences, with some representatives praised for their knowledge and helpfulness, while others were criticized for being rude or dismissive.
Efficiency
Many customers appreciated the quick service and efficiency in handling their needs, often noting that they were in and out of the store in a timely manner.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to assist with various issues, although there were instances where customers felt staff lacked the necessary information.
Mixed Experiences
While some customers had outstanding experiences and recommended specific employees, others reported significant frustrations and issues with service quality.
RF
Robert Fernandez
Jan 29, 2026
1.0
I won't be coming to this location any more. Once was enough for me. My wife and I came here back on 12/21/25 to get new phones and accessories. Dillon took care of us for this visit however it was a nightmare. We were there for more than 4-hours. Although she was kind and courteous, she clearly had no idea what she was doing. She also couldn't stop tending to her personal texts while sitting in front of us.
For my account, I had ordered a phone for my son (a few days later, my wife brought my son in to turn in his phone as well as her mother's). I had also purchased a screen protector however Dillon had given me the wrong one. So, I had to return on another day to exchange the screen protector to only find out it was not on my account. Luckily, the two representatives on site that day, were knowledgeable enough to assist me.
Then, on 1/28/26, my wife returned for something only to find out that the phones that were supposed to be turned in to Verizon Wireless, were still there (after over a month). This would explain why I had received a text weeks ago from Verizon Wireless reminding me to turn in my son's old phone. Clearly, they never returned the phones. Now, we have to do it ourselves.
After 30-years as customers, we were disappointed to receive the poor service that we did that day. This was a bad experience that doesn't seem to end. I highly recommend to avoid this store.
BM
brooke middleton
Jan 18, 2026
5.0
I went in to get my own plan, both tiffany and my other sales rep was amazing and very knowledgeable!! Highly recommend. Got me in and out quickly in no time! Very much appreciation to them both.
CT
Christina Thayer
Jan 3, 2026
5.0
Tierra-made my phone bying process so easy she was so sweet and helped me out so very much!!!!!!
DH
Dorinda Hyde
Nov 3, 2025
1.0
I was not happy with my experience at this store. The associate was curt and dismissive with inaccurate information. The cost was prohibitive as well. Way to expensive. Unless you are dead set on this provider I would go somewhere else.
NR
nina rickett
Oct 13, 2025
5.0
Tierra is absolutely amazing! Understanding Patience, professionalism all of it. She really went above and beyond!
Where is the Verizon store located in Charlotte Hall?
The Verizon store is located at 30151 Three Notch Rd, Charlotte Hall, MD 20622.
What brands of smartphones does Cellular Sales in Charlotte Hall support?
They support Apple iPhone, Samsung Galaxy, Google Pixel, Motorola, LG, HTC, and Asus smartphones.
What are the typical store hours for Verizon at 30151 Three Notch Rd?
The store is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Can I pick up my order at the Verizon Charlotte Hall store?
Yes, the store offers in-store pickup and curbside pickup services.
How can I contact the Verizon store in Charlotte Hall?
You can call them at +1 240-249-3782 or email CustomerService@cellularsales.com.
What payment options are accepted at the Cellular Sales Verizon store?
They accept American Express, Discover, MasterCard, and Visa.
Are appointments required for visiting the Verizon store in Charlotte Hall?
No, appointments are not required to visit the store, but you can call ahead to make one if desired.
What nearby banking options are available close to the Verizon store?
Nearby banking options include Community Bank of the Chesapeake - Charlotte Hall, Community Bank of the Chesapeake, and a Bank of America ATM, which can be convenient for financial services before or after your visit.
Are there any nearby dining options around the Verizon store in Charlotte Hall?
Yes, nearby dining options include Rita's Italian Ice and Frozen Custard, Heavy Hitters Bar & Grill, Smokey Oak BBQ, Subway, Domino's Pizza, New China, and Pizza Hut, which you might want to visit before or after your shopping trip.
What nearby stores or services can I visit while at the Verizon Charlotte Hall location?
Nearby stores and services include The Mermaids Cottage (furniture and gifts), The Cottage Boutique (flowers and gifts), Sport Clips Haircuts, and Vance Hitches (automotive services), which offer convenient options for shopping or services combined with your Verizon visit.
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