Business Details
About
Cell Phone StoreElectronics Store
Visit our store at California for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
239 reviews
5 stars
106
4 stars
26
3 stars
21
2 stars
13
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude and dismissive.
Long Wait Times
Many customers reported excessively long wait times, often exceeding an hour, leading to frustration and dissatisfaction.
Mixed Experiences
Customers had varied experiences, with some praising specific employees for their assistance while others expressed disappointment with the overall service and management.
Store Environment
Several reviews mentioned issues with the store environment, including cleanliness and unpleasant odors, which detracted from the customer experience.
Technical Assistance
While some customers received effective technical support, others reported inadequate help with device issues, leading to unresolved problems.
- SMSteven Van MillNov 14, 20251.0Waited for over an hour and a half because my charging port on a phone thats less than a year old doesn't work consistently. They talked to me for less then a minute and didn't even try anything before telling me they cant do anything.
- JRJoseph RNov 3, 20251.0A most unpleasant experience. The staff member "helping" me was hostile from the get go and took every gesture or question from me as a provocation. Everything about her was rude and any attempt by me to clarify her questions or ask for additional information was met with overt hostility. It rapidly got to a point where I asked for the manager, at which point Kyra offered to help. Kyra was professional and helpful and helped me solve a relatively simple problem quickly. When I commented on her colleague's behavior she replied that "everyone has problems with her because she is rude to everybody". If that's the case, why is this employee in a customer service role? I would label this as is the worst customer service experience I have had in a long time, but I must at least give credit to Kyra for making up for her colleague's unprofessional demeanor.
- PDPaul DownsOct 29, 20255.0Great help , thanks again !!!
- KNKat NolokSep 25, 20251.0Worst service of any Verizon store I’ve gone to. I’m currently using a month-month plan I got through a Verizon store 3 months ago and I had questions for the employee as to a 3 month discount I showed her I received as loyalty on my text message from Verizon and the girl said she couldn’t help with prepay. She said I needed to go where I got the sim card through. Which was Verizon. I left rather than continue trying to explain to the ignorance of that employee. Verizon certainly has gone down hill. I’ll be switching service providers if this is the service I am expected to deal with in future.
- MGMariana de GorordoSep 2, 20255.0I was being helped by Jerry totally great, but next to me was Paul getting so frustrated with an older lady which made me uncomfortable. Thankfully Brandon one of the managers came to help her and he was great and had the patience to explain to the lady what was happening. Sometimes for one not good person the whole company takes the fall, so I’m here to say, good on the good employees!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in California, MD?
The Verizon store in California, MD is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Which smartphones and brands does the Verizon store in California offer?
The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and also carries brands like Motorola, Kyocera, and TCL.
What delivery and pickup options are available at the Verizon store in California?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery options in select areas for their online orders.
Can I schedule an appointment at the Verizon California store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for a convenient visit.
Does the Verizon California store accept mobile payment methods?
Yes, the store accepts mobile NFC payments, debit cards, and checks, and does not require cash only.
What types of services does Verizon provide at this location?
Verizon offers mobile plans, wireless internet plans, voice plans, and Fios internet plans at this store.
Are there any nearby places where I can grab a meal before or after visiting Verizon?
Yes, The Jamaican Grill, a nearby Jamaican and Caribbean restaurant food truck, is a great option to enjoy a meal before or after your visit to Verizon.
I need a haircut near the Verizon store in California, where can I go?
Nearby hair salons include Hair by Lori Shoemaker and Bella Salon & Spa LLC, where you can get haircuts and spa services close to Verizon.
What medical services are close to the Verizon store in California, MD?
Nearby medical services include doctors Mark Lebar and Laice Jeffries, OD, as well as MyEyeDr. for optometry and eye care needs.
Is there a nearby place where I can get insurance or real estate services near Verizon in California?
Yes, you can find insurance agencies like Phil Riehl - State Farm and Duncan May: Allstate Insurance, as well as multiple real estate agents and legal services, all close to the Verizon store.