Geek Squad

Reviews

• NI

  Natalia Ipatova

  Dec 27, 2025
  5.0
  Chandler welcomed us, when we came in upset because our recently bought laptop wasn't turning on. He explained clearly to us warranty policies and any costs we might aquire. He is extremely knowledgeable and nice. Our laptop was fixed quicker than we expected!
• AM

  April Muller

  Jan 23, 2025
  1.0
  Came in to get a phone unlocked. Chantel said "so if you know your apple id you can reset ourselves or if you have trouble you can come back and have us do it for $40. I'll be here all day" that's it. word for word. We left and tried but came back and spoke to somebody else after having trouble (Chantel was no longer around) and explain to them that we did not know the Apple ID. He told us he would reset the phone, completely wipe it and we would be able to get back into it. When we came to pick it up it was on the same exact screen. Fernando assured us we would get a refund right away. Chantelle came out and told us absolutely no refund, she said she told us from the start that we would not be able to get in our phone. She even acknowledged her 'tech made a mistake' but claimed she already told us that she couldn't help us, so no.. 2 witnesses and that was 100% never said. Our phone is in the same exact condition that we brought it in, and on top of that she was rude and denied us a refund after her staff literally PROMISED US one and after basically stealing our money bc our phone was in the same exact state, for all I know they didn't do anything. I also bought a $300 phone and didn't get a receipt for either transaction. Appalled that they have such a manager . I asked her to take my info down for GM to call me but she wouldn't. I asked for a number to call but she also wouldn't give me that either. Fernando tried to be as helpful as he could, so I do want to mention that he was good and trying to do the right thing.
• DJ

  Deshaun Johnson

  Sep 21, 2024
  1.0
  Horrible service
• MS

  Michele Sandlin

  Oct 10, 2021
  1.0
  Made an appointment and no one showed up that morning. Didn’t bother to call any customers to say that no one could help them during their appointment time. Tried to make another appointment and they didn’t have any available for a few days. Don’t waste your time.
• AB

  anthony butler

  Jul 29, 2019
  1.0
  The agent was working with 4 people at one time but I was the only one that had the appointment and still didn’t solve my issue telling me I need a new laptop and mines not but 3 years old horrible service straight ripoffs!!!!!

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