Geek Squad

Reviews

• NI

  Natalia Ipatova

  Dec 27, 2025
  5.0
  Chandler welcomed us, when we came in upset because our recently bought laptop wasn't turning on. He explained clearly to us warranty policies and any costs we might aquire. He is extremely knowledgeable and nice. Our laptop was fixed quicker than we expected!
• AM

  April Muller

  Jan 23, 2025
  1.0
  Came in to get a phone unlocked. Chantel said "so if you know your apple id you can reset ourselves or if you have trouble you can come back and have us do it for $40. I'll be here all day" that's it. word for word. We left and tried but came back and spoke to somebody else after having trouble (Chantel was no longer around) and explain to them that we did not know the Apple ID. He told us he would reset the phone, completely wipe it and we would be able to get back into it. When we came to pick it up it was on the same exact screen. Fernando assured us we would get a refund right away. Chantelle came out and told us absolutely no refund, she said she told us from the start that we would not be able to get in our phone. She even acknowledged her 'tech made a mistake' but claimed she already told us that she couldn't help us, so no.. 2 witnesses and that was 100% never said. Our phone is in the same exact condition that we brought it in, and on top of that she was rude and denied us a refund after her staff literally PROMISED US one and after basically stealing our money bc our phone was in the same exact state, for all I know they didn't do anything. I also bought a $300 phone and didn't get a receipt for either transaction. Appalled that they have such a manager . I asked her to take my info down for GM to call me but she wouldn't. I asked for a number to call but she also wouldn't give me that either. Fernando tried to be as helpful as he could, so I do want to mention that he was good and trying to do the right thing.
• CB

  Charlie Bahr

  Apr 6, 2023
  1.0
  Was told one thing on the phone and another in the store. Had and appointment....when we arrived ... no tech!
• NP

  Nichole Paneck

  Feb 17, 2020
  5.0
  I will say- the wait times were a tad crazy. But well worth it!!! Chris Johnson recovered pics and info off of a broken hard drive that had every since picture of my kids on it. He was a life saver!!!!! Customer service was super nice and helpful and I am thrilled with the help I got. Can’t thank you guys enough !!!!!!

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