Verizon

3.8
302 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Bowie for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
15642 Emerald Way, Bowie, MD
20716, United States

Hours

Reviews

3.6
156 reviews
5 stars
78
4 stars
21
3 stars
11
2 stars
7
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with many customers reporting poor experiences, unhelpful staff, and long wait times.

Staff Knowledge

Several reviews highlight a lack of product knowledge among employees, leading to unresolved issues and customer frustration.

Positive Experiences

Despite negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that there are instances of good service.

Store Environment

Customers noted a lack of greeting and engagement from staff upon entering, contributing to a negative atmosphere.

Service Efficiency

Many reviews mention slow service and long wait times, with some customers expressing frustration over the time taken to resolve issues.
  • BH
    Bernard Hill
    Dec 11, 2025
    1.0
    Very disgusting with the performance by this location. The in store experience when a user purchases a phone is start to finish. Meaning, purchase, activate, import existing data and verify then send the user home. Telling a user the "find my phone" (stolen) is not available is just LAZY. It took 2 min to log into Samsung account and guess what all the contacts & content stored online started to migrate back to the new device. I urge verizon users go to one of the Anne Arundel county locations (you know why) for better service!
  • NZ
    Nekky Zuby
    Nov 14, 2025
    5.0
    Great store especially Chris and Jeremy. I would recommend asking for them!
  • MM
    Mini mehhh
    Nov 13, 2025
    1.0
    This Bowie location has no customer service whatsoever. I walked in there a couple of days ago and nobody greeted me nor asked if I needed assistance. I stood at the front hoping to get a cellular device service, but instead a whole bunch of Verizon employees didn’t even look my way and continued to have conversations which whoever they were helping.
  • RM
    Robert Mignon
    Nov 13, 2025
    5.0
    The young man I worked with, Christopher Grillo was very professional!
  • FE
    Flora Edwards
    Nov 12, 2025
    3.0
    Exhausting waited there for 3 hours before getting seen

Frequently Asked Questions About Verizon

What brands of smartphones does the Verizon store in Bowie offer?

The Verizon store in Bowie offers latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What are the Verizon store hours in Bowie?

The Verizon store in Bowie is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.