Verizon

Reviews

• FT

  Forty Seven Ten

  2 days ago
  1.0
  I scheduled an in-store appointment to trade in two iPhones after receiving two upgraded devices by mail. I have two active lines and have been a loyal Verizon customer for 21 years. In the store, I was told in-store assistance to set up the phones would cost $30 per device. To avoid the $60 charge, I attempted to complete the setup myself. During this process, I encountered an error message on one phone. I asked a nearby associate—who was not assisting another customer—what the error message meant and how it could be resolved. I was told curtly that I would need to pay for in-store assistance, despite clarifying that I was not asking her to set up the phone, only to explain the error message. While I continued to troubleshoot on my own, I observed the same associate assist other customers with similar issues in a noticeably more congenial and attentive manner. I was not once asked if I needed help as I struggled through the process. The difference in treatment was stark and deeply concerning, and it raised serious questions about bias. Regardless of intent, the experience was unprofessional and unacceptable—particularly for a long-standing customer.
• RH

  Robert Hutting

  Jan 4, 2026
  5.0
  Fantastic service. Kevin was extremely helpful and fixed an issue that we had been having within minutes. We will definitely be returning to this store when we have future phone/watch needs!
• VV

  Victoria

  Dec 2, 2025
  1.0
  horrible condescending service
• SW

  Stuart Warren

  Nov 25, 2025
  1.0
  Called twice to see if they could help with a land line issue after being told after visiting two other Verizon stores that they could not help. Each time I called the AI told me to hold on and then the phone call was terminated. Now called 3 more times. Same result every time plus on one call a 17" wait and no pick up. For a phone company you would think they had operational phones or an operational phone answering service. All I want is to have one simple question answered before a 40" drive to the store. I hope someone actually listens to the recordings of service or non-service monitoring. I guess I have to give a star to post this but really no star and if I could cut them off I would. PS - Call was terminated after thanking me for being a customer for 14 years.
• LG

  Linda Gables

  Oct 22, 2025
  2.0
  I did not have a good experience last month when I was looking to restore my phone. It seemed like I was bothering them because I was not buying anything and my granddaughter was able to help me the next day

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