Apple Bethesda Row

Reviews

• AM

  Alejandro Mendez

  Nov 13, 2025
  5.0
  Muy buena atención
• NN

  Nnenna

  Nov 6, 2025
  1.0
  November 5, 2025 7:30-8pm… This was my worst Apple Store experience. At Bethesda Row, the first technician (middle-aged white man) complained that helping me would take too long because his shift ended at 8 p.m., then abruptly handed me off. The second technician black woman (late 20’s- early 30’s) was sneezing, sniffling, and wiping her runny nose the entire time, which made me extremely uncomfortable. There was no manager available either. Well, at least not an identifiable one. I’m fairly tech-savvy and came in already identifying the issue: my iPhone stopped working after updating to iOS 26.1, which was supposed to fix and restore service for customers affected by iOS 26. I even had to explain that to them—none of the staff knew! I literally came in telling them I received an error stating my physical sim was not compatible…Despite me telling them this from jump, they erased my phone instead of troubleshooting the SIM error that I reported. Even my wireless carrier said that made no sense. Then they “recommended” I finish restoring at home because it takes so long—why come to the store at all? The irony was unbelievable. When I started the restore in the store, the same SIM error appeared immediately. Now my phone won’t even work on Wi-Fi, which it did before their “help.” I have to go to another Apple Store to fix what Bethesda Row made worse. Completely careless, frustrating, and avoidable.
• AY

  Atena Yazdani

  Nov 1, 2025
  5.0
  I had a great experience at the Apple Store. A girl named Kenya helped me, and I’m very satisfied with her service. She was kind, friendly, and answered all my questions with a smile. Thank you, Kenya, for making my purchase so easy and pleasant!
• RL

  Rich Lee

  Oct 2, 2025
  5.0
  Went in to buy a new phone for my girlfriend, who is in the hospital, Donice Will not only extremely fast and competent at processing everything he also in our downtime waiting for the phone demonstrated a bunch of the features on the new 17 pro which I really appreciated because I know my girlfriend would like them and he kind of knew it was for her so that it was more like selfie stuff and how to use the camera properly. That's the way you make a customer feel good about spending over $1,000 on a whim.
• JR

  Jacqueline Ramírez

  Sep 28, 2025
  5.0
  Fui a comprar un Apple Watch un poco asustada por algunas reseñas que leí y para mi sorpresa no fue para nada como decía la gente, nada más llegar Barbara nos saludó con una sonrisa y nos atendió de una manera cercana y muy agradable, yo tenía dudas sobre qué reloj sería mejor opción para mí, y Barbara solucionó todas mis dudas y me ayudó a elegir exactamente lo que yo necesitaba, además fue muy paciente y atenta a la hora de elegir el estilo y tamaño de la correa, lo cual era muy importante para mí, cuando trajeron el reloj me enseñó rápidamente cómo funcionaba y ya estaba todo listo, ese día no solo compré el reloj, también lo pude usar en el mismo momento. Recomiendo mucho esta tienda y muchas gracias a Barbara por ser tan atenta y amable!

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