Apple Bethesda Row

3.5
917 reviews
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Business Details

4860 Bethesda Avenue, Bethesda, MD
20814, United States
(301) 634-0880
https://www.apple.com/retail/bethesdarow
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About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Bethesda Row
4860 Bethesda Avenue, Bethesda, MD
20814, United States

Hours

Reviews

3.5
917 reviews
5 stars
448
4 stars
122
3 stars
52
2 stars
44
1 star
251

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising individual staff members for their helpfulness while others report rude and unprofessional behavior.

Staff Knowledge

Many reviews highlight a lack of technical knowledge among staff, leading to frustration for customers seeking assistance with products.

Wait Times

Customers frequently mention long wait times for service, even with appointments, leading to dissatisfaction.

Mixed Experiences

While some customers report positive experiences with specific employees, others express frustration with the overall service and organization of the store.
  • LG
    Luzmaria Guillen
    6 days ago
    1.0
    Terrible customer service. They had me waiting for more than 30 mins, and then decided to take two people who arrived after me. The person even did this move knowingly, in front of the group. Just really bad experience. I will never shop in here. Avoid the bad experience everyone.
  • SR
    Shaggy Rogers
    Jan 2, 2026
    1.0
    Service was awful. Could not answer basic questions, not interested in helping. Explains why they refused to call police to stop the horrible homicide next door.
  • SD
    Stephany Deitrick
    Jan 2, 2026
    5.0
    Place was crowded but got what we needed and the 2 people that helped us were excellent.
  • SP
    Shelley Parr
    Jan 1, 2026
    3.0
    So sorry to report that I recently bought a watch charger there and the charger is defective.
  • AB
    Annie Brennan
    Nov 28, 2025
    1.0
    This store was an enormous waste of my time. I went to purchase a phone last week and was told by an employee (Souhail) that if I came next Friday instead (aka today), I would receive a $75 Apple gift card that I could apply retroactively to the cost of the phone I was purchasing. This seemed too good to be true so I clarified this several times and was assured that, yes, the gift card would be used to retroactively reduce the phone cost by $75. So I made the trip back today, only to be told that no, the gift card can only apply to future purchases - which was extremely frustrating since this was the only reason I had decided to make the trip back. Furthermore, when I was purchasing my phone, the employee deactivated my old one without asking. I never said I wanted to get the phone set up; all I wanted to do was buy it. They were unable to reactivate my old phone so I was stuck waiting there for another 25 minutes while the new one got set up. It was a huge waste of time and now I can only use the new phone, even though I had wanted to use my old one for a while longer. Overall it was a very frustrating experience, and I left feeling like my time was wasted.
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Frequently Asked Questions About Apple Bethesda Row

What products can I find at Apple Bethesda Row?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Bethesda Row.

Where is Apple Bethesda Row located?

Apple Bethesda Row is located at 4860 Bethesda Avenue, Bethesda, MD 20814, United States.