Best Buy

Reviews

• RR

  Rebecca

  4 days ago
  5.0
  Mike Z. helped us pick out a TV after our old one broke. He was very knowledgeable and had an answer to all our questions. He also helped us set up a best buy credit card and it was super easy!
• AB

  A B

  Nov 15, 2025
  1.0
  Bought tv paid for install. Now I have I broken tv mounted to my wall that noone wants to step up and take care of. Told call this number get transfered around , we can come back is 6 or 7 days but we have no solutions for you with this great piece of wall art that is broken on my wall. Dont purchase here go to bigscreen store or someone else that cares about people. Everyone acts like you are inconveniencing them because you have a problem. Best Buy doesnt care about customer service or solutions anymore. Stay away.
• NR

  Nick Robinson

  Oct 16, 2025
  5.0
  Had an online pick up order of a 65 inch Sony oled tv with a damaged box but didn’t think much of it. Got home, opened the box and the tv was severely damaged. Took the tv back within an hour and thanks to Trey, Austin, Curtis and the geek squad supervisor who I’m sorry I didn’t get your name but you guys were very understanding and were all awesome and got me hooked up with a new tv. Great customer service! When I move with my girlfriend and need to get a 77 inch oled Sony tv for our gaming room next I’ll definitely be coming back here
• CG

  Christian Guzman

  Oct 9, 2025
  1.0
  This is the worst experience I ever had at Best Buy I went in there with my son to get a charger for his computer the only thing messed up was the charger because my dog chewed it up I try to explain that I needed a universal charger because my dog ate the other charger they told me to go to The Geek Squad I went there they try to rip me off they try to tell me that the port where the charger goes is loose and I have to pay $160 for it to fix and to work when all it was is the charger that my dog bit and I have to get a universal one they took my computer to the back I don't know what they did but when they gave it back to me that's when they try to explain that the port was loose which they don't know iFix computers myself I made them aware why was the reason for them to take my son's computer to the back to open it up when all I said was that all I needed was a universal charger they gave me my computer back I went home I checked it and they tampered with the back piece of my son's computer will you plug in the charger I will be reporting this business to Consumers affairs and I will have my lawyer reach out to this company because of what they did was trying to Swindle me and my son out of money by tampering with my computer messing a piece up so I can buy a piece which was not messed up
• ES

  Ed Sacks

  Oct 3, 2025
  1.0
  Went there tonight to buy a stove and after 20 minutes had to go to the front and they said someone would be right with us. After another 15 minutes my 80 year old mother and I went back to the front of the store and asked the 2 cashier's and the man standing by the door and they looked dumb founded. So we left the store with nothing.

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