Best Buy

Reviews

• AM

  Andrea Morris

  4 days ago
  5.0
  I had a fantastic experience upgrading my phone thanks to the employee Riley who assisted me. He was knowledgeable, patient, and took the time to understand exactly what I needed. He explained my options clearly, answered all my questions, and made the entire upgrade process smooth and stress-free. Their professionalism and positive attitude truly stood out. Excellent customer service—I couldn’t be happier with the experience! Shout out!
• PH

  Payton Harlan

  Dec 18, 2025
  1.0
  I had made an order for black Friday. This order “was lost in shipping”. Best Buy Automatically refunded me for the purchase - not offering an exchange or repurchase. I clearly still need this order and am looking to receive the same price I initially purchased it for. I went into the Bel Air location were I was being helped by a young gentleman (did not get his name). He had told me that what i purchased was not in Bel Air location- but was in Towson. That I could get it shipped to store and the order would be in Friday for pick up. This gentleman stated he had to radio the manager named Curtis - who needed to do the final step to honor the Black Friday price. I have receipt and all information needed. Curtis walked over very unhappy to help and when the young gentleman currently helping us was explaining to him the confusion he was having, Curtis rolled his eyes. I then tried to voice the issue I had when my order and how I’d like to repurchase with the same price I originally ordered with. (Very kindly, mind you) Curtis, cutting me off before I could even finish states “Nope that wont be happening. We don’t do that here”… again being very dismissive and using facial expressions as if what I was requesting was completely unacceptable. I, confused ask “ Don’t do what here?”. He replied “Im not back dating a sale price for you, we don’t do that”. I tried to explain to him how I did not request the refund. It was out of my control that my package was lost while they were shipping it to me. How I’m just trying to re-purchase the same order I already purchased for the same price. Curtis And the young gentleman stepped away. I was standing at the desk for a good 10 minutes where I had to ask Another employee where the two people were that were helping me because they just walked away. I found Curtis on the floor and I had asked him where the gentleman was that was helping me so I could finish order. He told me he went into the back to grab what I had purchased. I had explained to him that what I had purchased is not in the Bel-Air Ordered from Towson, so I did not understand what the gentleman went to grab. I waited another five minutes, And nobody else arrived. I noticed the gentleman that was originally helping me was on the floor, helping another customer. I had walked up to Curtis again and asked him what was going on that I was not finished being helped and I needed to complete my order. In a very nasty manner, he had told me that I had taken that gentleman away from a customer he was working with, and I shouldn’t have done that to begin with so now I had to wait until somebody was available to help me. This was not the case at all when I had walked up to the helpdesk. The gentleman was there, at the desk and greeted me to help me. I waited there by the stanchions until I was called up to the desk by the gentleman he was not with another customer and willingly called me over. I had to wait for another young gentleman to come and finish out my order who was very sweet and very helpful. I had to Place my order for what the item is priced for now and no Price match and no honor for my original payment was made. This entire experience Was very unprofessional and the manager Curtis, CLEARLY is not good with people skills. I was so upset at how I was being treated. A customer trying to correct her order that they had made a mistake on and being treated this way is completely out of line. I had to remain there for my order, as it’s a gift and time arrival is crucial. I hope Best Buy addresses the professionalism of employees - especially when they are being met by kindness to begin with. Being hateful isn’t necessary.
• DD

  Dre

  Dec 17, 2025
  5.0
  I bought the last Insignia 55" TV Stand from Best Buy in Bel Air Maryland on Thursday, December 11, 2025. I travelled a distance for this well structured gray entertainment stand, with many compartments that can house my PS5 and Xbox consoles. There is even room for my cat to nap leisurely within one of the nooks. My new 50" Roku TV sits on top of the solid wood stylish stand, with still more room inside for a small vase or book. This was a clearance item that was $64.99, with an original price of $159.99, a savings of $95. I'll be looking for more smart buys from Best Buy down the road.
• BP

  Brenda Pedrick

  Dec 16, 2025
  5.0
  I was looking for a PC for my son and I am in no way computer savvy. After doing some research I went to Micro Center and Best Buy. The salesperson at Micro Center did the bare minimum and actually never even tried to learn what I was looking for. The exact opposite at Best Buy in Bel Air. My 1st time in was with Jordan Whitesel and he was wonderful. I was super impressed with his knowledge. Also, he took the time to ask questions as well as give me detailed information on what was in each PC and why they were important. I didn't purchase it the first day in just because I wanted to do more research. When I came back, I wanted to work with the same gentleman, but he wasn't in. I then worked with a young man named Rylee D. He was just as helpful. He qualified my original decision to come back and make the purchase. I was hesitant to buy it that day though because I wanted to make sure that Jordan got the credit. Then I felt bad, because Rylee also did such a great job. Rylee told me not to worry about it.. he would put the sale in but put it under Jordan's name. I never received a follow up email with a survey from my purchase. Which is why I wanted to leave a positive review for both of these gentleman. If you are looking for anything computer related... I highly recommend asking for Jordan or Rylee at the Bel Air location. P.S. my son is going to be so excited on Christmas morning, thanks to the help from these 2 great employees!
• DD

  Daryl

  Dec 1, 2025
  1.0
  I am a Best Buy customer of over a decade, a company credit card holder, and a buyer of multiple major appliances and electronics, including televisions, a washer/dryer, and multiple laptops. It is disheartening and infuriating that my loyalty has been met with such a profound level of disregard, forcing me to write this public review. My dissatisfaction stems from two specific failures: 1. In-Store Neglect (November 7, 2025) I visited the Best Buy Bel Air, MD location specifically to make a significant purchase: two new televisions for a home theater setup. My two daughters and I spent a considerable amount of time in the television department, testing seating in the theater room, and visibly looking for assistance. Over the course of our visit, we observed approximately ten to eleven employees. Despite our clear presence and obvious intent to make a major purchase, not a single employee offered assistance or even acknowledged us. This included: Employees chatting in the central aisles who made no attempt to greet us. A young gentleman near the back theater room who never approached. An employee who made direct eye contact near the exit before walking away. We left the store out of sheer frustration, a major sale completely lost due to a total failure of employee engagement. 2. Management Disregard After this appalling experience, I contacted the store leadership directly via email, detailing the entire incident to Manager Michael (and cc’ing Amillia). I sent detailed emails on November 13th, November 14th, and again on November 17th, 2025. I even briefly spoke with an assistant manager who was pleasant and directed me back to Michael. Despite three separate emails over five days concerning a major customer service failure and a lost high-value sale, Manager Michael has blatantly ignored all correspondence. This demonstrates not only a failure to train staff but a complete absence of accountability and respect from the management level. Conclusion To be completely ignored by nearly a dozen staff members while attempting to spend thousands of dollars, and then to be entirely disregarded by the store manager when seeking resolution, is unacceptable. This experience confirms that Best Buy no longer values its long-term, loyal customers. I urge the Best Buy Corporate team to address this systemic issue at the Bel Air, MD location immediately. I will no longer be shopping here.

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