Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Baltimore for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
379 reviews
5 stars
198
4 stars
35
3 stars
27
2 stars
24
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.
Sales Practices
Several reviews highlighted concerns about aggressive sales tactics, including misleading pricing and pressure to purchase additional services or products.
Store Environment
Customers noted a lack of professionalism and attentiveness from staff, with some describing a negative atmosphere and poor employee morale.
Product Knowledge
While some employees were praised for their knowledge, others were criticized for being uninformed or dismissive, leading to confusion and frustration among customers.
- AAAlma agotDec 24, 20255.0Had a my phone line transfer done at this branch recently. Ray was absolutely helpful from start to end. I had trouble getting some info from my previous line but he was patient to help me get it done. He even helped with coordinating port access from Verizon to my previous carrier. Explained the services well and gave me great offers with other perks as well. 😊
- NGNicolaus GephardtNov 19, 20251.0Really really bad. I literally work for Verizon and the customer service rep wasn't kind, helpful or even willing to sit down with me and give me any helpful information. We dmstood for five minutes as she told me my bill would go up 30$ for a more expensive plan and a slightly better phone. I'm good. I might just go to T Mobile
- GCGordon CornellNov 7, 20251.0Makes it impossible to pay bill after moving. Would not recommend this company.
- TTTiahnahNov 3, 20251.0I recently became a new customer of Verizon, and I must say, it was the worst customer experience I’ve ever had. I had spent over $2000 with Verizon, and I was expecting better. I needed help with my account after placing an order for four iPhones, including an iPad. The items were delivered, and I brought them to the active customer service location to get assistance. However, I was met with hostility and rudeness from the worker. She judged me and made me feel like I was suspicious. To make matters worse, she refused to help me because she couldn’t find my name on any shipping records. I had my name on every shipping level, so I was confused and frustrated. I had to leave the store feeling angry and disappointed. I believe that Verizon needs to retrain its employees on how to treat good paying customers. They need to learn how to be more patient, understanding, and respectful. I hope that they will improve their customer service in the future.
- ARArianne RiceNov 2, 20255.0Great experience at this store with Myasia - she went above and beyond to help us deal with a difficult phone transfer situation. Highly recommend!
Frequently Asked Questions About Verizon
What products and brands can I find at the Verizon store in Baltimore?
You can find the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for the Verizon store on Honeygo Blvd in Baltimore?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.
How can I schedule an appointment at the Verizon Baltimore store?
You can schedule an in-store appointment online or through the My Verizon app using this link: https://m.vzw.com/naR38wFT?locationcode=0456401.
Does the Verizon Baltimore store offer in-store pickup or delivery options?
Yes, the store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of services does the Verizon Baltimore store provide?
They provide mobile plans, wireless internet plans, voice plans, and Fios Internet plans along with business devices like cell phones, tablets, laptops, and mobile hotspots.
What payment methods are accepted at Verizon Baltimore?
They accept checks, debit cards, mobile NFC payments, and do not require cash only transactions.
Is there free Wi-Fi available at the Verizon store in Baltimore?
Yes, the store offers free Wi-Fi to customers.
Which nearby restaurants can I visit before or after shopping at Verizon Baltimore?
Nearby options include Ando's Market, Z-Burger, All About Burger, Konoko Jamaican Restaurant, Banditos Tacos & Tequila, Don Pablo’s, and BurgerFi for various dining choices.
Are there places to relax or enjoy a drink near Verizon in Baltimore?
Yes, you can visit Red Brick Station, a pub and American restaurant, or Starbucks cafe located nearby for drinks and relaxing before or after your visit.
What shopping and recreational options are near the Verizon store in Baltimore?
THE AVENUE at White Marsh shopping center is nearby with stores like Men’s Wearhouse, Crazy 8, and fitness options like F45 Training White Marsh and an outdoor ice skating rink.