Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Baltimore for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
378 reviews
5 stars
197
4 stars
35
3 stars
27
2 stars
24
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rudeness and lack of assistance from staff.
Employee Attitude
Several reviews highlighted unprofessional behavior from employees, including condescension and indifference towards customers.
Product Knowledge
While some employees were praised for their knowledge and helpfulness, others were criticized for being uninformed and unhelpful.
Store Environment
Customers noted a lack of cleanliness and organization in the store, with some mentioning that employees appeared disengaged.
Mixed Experiences
There were a few positive experiences reported, particularly with specific employees who provided excellent service, but these were overshadowed by numerous negative interactions.
- NGNicolaus Gephardt4 days ago1.0Really really bad. I literally work for Verizon and the customer service rep wasn't kind, helpful or even willing to sit down with me and give me any helpful information. We dmstood for five minutes as she told me my bill would go up 30$ for a more expensive plan and a slightly better phone. I'm good. I might just go to T Mobile
- GCGordon CornellNov 7, 20251.0Makes it impossible to pay bill after moving. Would not recommend this company.
- TTTiahnahNov 3, 20251.0I recently became a new customer of Verizon, and I must say, it was the worst customer experience I’ve ever had. I had spent over $2000 with Verizon, and I was expecting better. I needed help with my account after placing an order for four iPhones, including an iPad. The items were delivered, and I brought them to the active customer service location to get assistance. However, I was met with hostility and rudeness from the worker. She judged me and made me feel like I was suspicious. To make matters worse, she refused to help me because she couldn’t find my name on any shipping records. I had my name on every shipping level, so I was confused and frustrated. I had to leave the store feeling angry and disappointed. I believe that Verizon needs to retrain its employees on how to treat good paying customers. They need to learn how to be more patient, understanding, and respectful. I hope that they will improve their customer service in the future.
- ARArianne RiceNov 2, 20255.0Great experience at this store with Myasia - she went above and beyond to help us deal with a difficult phone transfer situation. Highly recommend!
- KMKandice MadisonOct 10, 20253.0During my visit, I was promptly greeted and asked for the purpose of my visit. The staff retrieved the item that I ordered online. I asked about other accessories (phone case) and was informed they would check if it was available. It was not available and I was instructed to look on Amazon. This is the second Verizon staff member that told me this and I told them I was really trying to purchase an accessory for my phone. It is very disappointing when sales associates do not sell or support the customer adequately. That will be the last time I try to buy accessories in the store. They had a wide selection of other products that ranged from chargers to cases. The item I purchased was a little over priced for a replacement Gizmo charger. It was 1/4 the amount of the watch. Yikes! Overall, I would go back to this store if I was 100% desperate.
Frequently Asked Questions About Verizon
What products and brands can I find at the Verizon store in Baltimore?
You can find the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for the Verizon store on Honeygo Blvd in Baltimore?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.
How can I schedule an appointment at the Verizon Baltimore store?
You can schedule an in-store appointment online or through the My Verizon app using this link: https://m.vzw.com/naR38wFT?locationcode=0456401.
Does the Verizon Baltimore store offer in-store pickup or delivery options?
Yes, the store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of services does the Verizon Baltimore store provide?
They provide mobile plans, wireless internet plans, voice plans, and Fios Internet plans along with business devices like cell phones, tablets, laptops, and mobile hotspots.
What payment methods are accepted at Verizon Baltimore?
They accept checks, debit cards, mobile NFC payments, and do not require cash only transactions.
Is there free Wi-Fi available at the Verizon store in Baltimore?
Yes, the store offers free Wi-Fi to customers.
Which nearby restaurants can I visit before or after shopping at Verizon Baltimore?
Nearby options include Ando's Market, Z-Burger, All About Burger, Konoko Jamaican Restaurant, Banditos Tacos & Tequila, Don Pablo’s, and BurgerFi for various dining choices.
Are there places to relax or enjoy a drink near Verizon in Baltimore?
Yes, you can visit Red Brick Station, a pub and American restaurant, or Starbucks cafe located nearby for drinks and relaxing before or after your visit.
What shopping and recreational options are near the Verizon store in Baltimore?
THE AVENUE at White Marsh shopping center is nearby with stores like Men’s Wearhouse, Crazy 8, and fitness options like F45 Training White Marsh and an outdoor ice skating rink.