Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Baltimore for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
387 reviews
5 stars
210
4 stars
57
3 stars
26
2 stars
20
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly highlighting Alissa, who received numerous commendations for her exceptional service.
Inconsistency
Some reviews indicated a lack of consistency in service quality, with experiences ranging from outstanding to very poor, particularly regarding staff professionalism.
Efficiency
Several customers noted quick service and efficient problem resolution, especially for issues like SIM card replacements and phone activations.
Staff Attitude
While many staff members were described as friendly and accommodating, there were reports of rude behavior from some employees, leading to negative experiences.
Store Environment
The store environment received mixed feedback, with some customers appreciating the cleanliness and organization, while others reported unprofessional appearances and behavior from staff.
- LFLogan FrankNov 16, 20251.0Feels like you’re at the MVA, but everyone stubbed their toe while on their way to work. 40 minutes in that store leaves you mentally ill — it was so miserable that I thought it was an episode of Nathan For You.
- RYRoss YiadomNov 1, 20255.0I Was Goid
- JRJunior RiveraSep 29, 20251.0Ask the lady who worked there that was scrolling through instagram if she had any iPhone pros in stock. She told me to wait and she’ll check (never did) and pretend to act like she was doing something. 25 minutes later she’s then tells me “oh we don’t have any”. Please fire that lady she seems very incompetent. The guy there though was very helpful even though he was helping someone else.
- MKMcKenzie KuehlewindSep 27, 20255.0Similar to another review, went here after trying all the tricks at home to fix a SIM card failure to no avail. Went on a Saturday afternoon, arguably the worst time haha, and everyone was great. Though it was quite busy, every worker I saw was being friendly and hustling around. I believe it was Wayne who checked me in right away and let me know it would be a few minutes. Literally two minutes later Xavier came over and helped to get me a new SIM card quickly. He also let me know I could upgrade my phone but wasn’t at all pushy about it which I really appreciated. All in all probably the best experience I’ve had at a Verizon and will definitely be going back if I need anything!
- GMGavin McneilSep 1, 20255.0Alissa is one of the few who is SO extremely determined to get the job done. I stopped in the day before and she CHASED me to help me and when i came in the next day she was the first one to come up and help out. Her energy made me feel so much better in the situation I was in and really appreciate everything shes done for me. Because of her determination we were able to get my phone without any issues FINALLY. Thank you SO MUCH again!
Frequently Asked Questions About Verizon
What are the Verizon store's hours of operation in Baltimore?
The Verizon store in Baltimore is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Baltimore?
The Verizon store is located at 1002 Fleet St, Baltimore, MD 21202, USA.
What brands of smartphones and devices does the Verizon store offer?
The Verizon store offers devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does Verizon provide at the Baltimore store?
Verizon offers mobile plans, wireless internet plans, voice plans, and Fios internet plans at the Baltimore store.
Can I order online and pick up my Verizon purchase at the Baltimore store?
Yes, you can buy online and pick up your order in-store. They also offer free 2-day shipping, express lockers, and same-day delivery where available.
Does the Verizon Baltimore store accept mobile NFC payments and debit cards?
Yes, the store accepts payments via mobile NFC, debit cards, and also processes paychecks. Cash is not required.
What are nearby places around the Verizon Baltimore store that I can visit?
Nearby places include The Elk Room cocktail bar, Bagby Pizza Co., Oliver Speck's Eats & Drinks barbecue restaurant, and Monarque steakhouse.
Are there nearby financial services close to the Verizon store in Baltimore?
Yes, PNC bank and Facet financial service providers are located nearby, convenient if you need banking or financial advising services.
What dining options are available near the Verizon store in Baltimore?
You can enjoy a variety of dining options nearby such as Italian Disco, TEN TEN American Bistro, Lollipop Room, Tagliata, and Vino Rosina Wine Bar.
Does the Verizon store offer free Wi-Fi for customers?
Yes, the Verizon Baltimore store provides free Wi-Fi for customers during their visit.