Business Details
1605 Whetstone Way, Baltimore, MD
21230, United States
Certified by Verizon • Feb 22, 2026
(410) 454-9864
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Baltimore, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.3
246 reviews
5 stars
195
4 stars
11
3 stars
4
2 stars3
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Lexi, Alton, and Will.
Mixed Experiences
While some customers had excellent service, others reported long wait times and unhelpful interactions, indicating inconsistency in service quality.
Sales Pressure
Several reviews mentioned feeling pressured to purchase additional items or services, which detracted from the overall experience.
Store Management
There were complaints about poor management and operational issues, such as staff being unavailable during busy times and lack of communication regarding trade-ins.
- SSShane Steven6 days ago5.0Rodney was a Gem!
- AAApril6 days ago1.0I went this store and the guy that was the only help in the store told me when I said to him I am here to provide my ID and prove my identity he said in a aggressive manner I can't help you I can make a phone call but I want you to know that I can't help you with a new phone. This store is not Verizon the store is franchise and we have different policies than Verizon stores but he has Verizon's name all over the front of the store in the back of the store the store says Verizon but he quickly started telling me he's not able to help me in the name of Verizon so I thanked him for his help and my granddaughter and I left the store disappointed.
- BRBarret RusJan 24, 20265.0Alton was an INCREDIBLE help in getting our new phones set up and walking us through our package options. If you’re thinking of switching to Verizon or getting a new phone, talk with Alton!
- YHYongwoo HanJan 17, 20261.0They wouldn’t take my trade in return and said I needed to mail it in but when I spoke to a different store they said they should’ve been able to take it. My guess is that they refused because it wasn’t a commission earning transaction
- MKMaggie KnauerJan 17, 20265.0Alton and Cade were fantastic! They helped my fiancé upgrade to a new phone and were able to switch me from AT&T as well as get a new phone. Great service and conversation.
Frequently Asked Questions About Verizon
What products does Verizon at 1605 Whetstone Way offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon in Baltimore?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I pick up my online order in-store at Verizon on Whetstone Way?
Yes, in-store pickup service is available.
What payment options are accepted at this Verizon store?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store provide any device protection services?
Yes, device protection is offered along with sales of wireless devices and accessories.
Which major brands are available at the Verizon store?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
Is free Wi-Fi available at Verizon retail location?
Yes, free Wi-Fi is available for customers inside the store.
What nearby dining options can I visit before or after shopping at Verizon?
Nearby dining options include Dunkin', The Greene Turtle sports bar, Samos Greek Island Grill, Red Parrot Asian Bistro, and Ruby 8.
Are there any nearby salons or spas close to the Verizon store for beauty services?
Yes, nearby beauty and spa services include Hair Cuttery, Studio 921, Nail Trix & Spa, Harbor Lights Tanning McHenry Row, and Baltimore Salon at McHenry Row.
Can I find banking or financial services near the Verizon location?
Yes, PNC bank and Coinme ATM and currency exchange are nearby for your financial needs.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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