Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Baltimore, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
241 reviews
5 stars
192
4 stars
11
3 stars
4
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly Lexi and Will, received high praise for their helpfulness, knowledge, and professionalism, creating a positive experience for many customers.
Sales Experience
While many customers appreciated the assistance in selecting devices and plans, some felt pressured by sales tactics, leading to mixed feelings about the purchasing process.
Store Management
Several reviews highlighted issues with store management and service efficiency, including long wait times and poor handling of customer inquiries.
Product Knowledge
Customers frequently noted the staff's strong product knowledge, which helped them make informed decisions about their purchases.
Mixed Experiences
While many reviews were positive, there were notable complaints about specific staff members and experiences that detracted from overall satisfaction.
- NNNathalie6 days ago5.0Excellent service. Fast and convenient. Very friendly and knowledgeable workers. Especially Will.
- ARAlton RoysterNov 29, 20255.0I highly recommend you visit this Store.. AWESOME STAFF THERE.
- CVCindy VinesNov 24, 20255.0The.associate that helped me was very patient and well spoken and knowledgeable. They couldn’t have been more helpful.
- SMSparky MalloryNov 6, 20255.0Gavin was awesome, he helped get me back on the grid. Thank buddy! 👍🏻
- PMPaul MoralesOct 14, 20255.0Great job Gavin did a great job
Frequently Asked Questions About Verizon
What products does Verizon at 1605 Whetstone Way offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon in Baltimore?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I pick up my online order in-store at Verizon on Whetstone Way?
Yes, in-store pickup service is available.
What payment options are accepted at this Verizon store?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store provide any device protection services?
Yes, device protection is offered along with sales of wireless devices and accessories.
Which major brands are available at the Verizon store?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
Is free Wi-Fi available at Verizon retail location?
Yes, free Wi-Fi is available for customers inside the store.
What nearby dining options can I visit before or after shopping at Verizon?
Nearby dining options include Dunkin', The Greene Turtle sports bar, Samos Greek Island Grill, Red Parrot Asian Bistro, and Ruby 8.
Are there any nearby salons or spas close to the Verizon store for beauty services?
Yes, nearby beauty and spa services include Hair Cuttery, Studio 921, Nail Trix & Spa, Harbor Lights Tanning McHenry Row, and Baltimore Salon at McHenry Row.
Can I find banking or financial services near the Verizon location?
Yes, PNC bank and Coinme ATM and currency exchange are nearby for your financial needs.