Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Baltimore, MD. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
234 reviews
5 stars
185
4 stars
11
3 stars
4
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting Lexi and Will for their exceptional service.
Sales Experience
Several reviews noted that the sales process was smooth and efficient, with staff providing valuable information and recommendations without being overly pushy.
Technical Support
Some customers experienced issues with technical support, mentioning that certain staff members lacked the necessary knowledge to resolve problems effectively.
Store Environment
The store was described as welcoming and well-staffed, although there were complaints about long wait times during busy periods.
Promotions and Offers
Customers appreciated the promotions and deals available, but some felt misled about the terms of these offers.
- SMSparky MalloryNov 6, 20255.0Gavin was awesome, he helped get me back on the grid. Thank buddy! 👍🏻
- PMPaul MoralesOct 14, 20255.0Great job Gavin did a great job
- JFJana FrancesSep 25, 20255.0100%
- SFSusan FleishmanSep 2, 20255.0Alton was the absolute best. Came in cause i was having a problem with my phone. The first time, he fixed it and advised me to check with Asurian. After Asurian and Verizon tech sent me back and forth between them several times, Anton and his very helpful manger got me a new phone and several additional perks for virtually nothing except start-up costs and taxes. So kudos to both Anton and his store manager. You retained a loyal customer because of them.
- JAJudah AdashiJul 30, 20255.0William Noble was terrific! He spent several hours with us, getting me a new phone, ensuring that I got the best promotions available, and helping us adjust our plan. Thank you Will!
Frequently Asked Questions About Verizon
What products does Verizon at 1605 Whetstone Way offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon in Baltimore?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I pick up my online order in-store at Verizon on Whetstone Way?
Yes, in-store pickup service is available.
What payment options are accepted at this Verizon store?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store provide any device protection services?
Yes, device protection is offered along with sales of wireless devices and accessories.
Which major brands are available at the Verizon store?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
Is free Wi-Fi available at Verizon retail location?
Yes, free Wi-Fi is available for customers inside the store.
What nearby dining options can I visit before or after shopping at Verizon?
Nearby dining options include Dunkin', The Greene Turtle sports bar, Samos Greek Island Grill, Red Parrot Asian Bistro, and Ruby 8.
Are there any nearby salons or spas close to the Verizon store for beauty services?
Yes, nearby beauty and spa services include Hair Cuttery, Studio 921, Nail Trix & Spa, Harbor Lights Tanning McHenry Row, and Baltimore Salon at McHenry Row.
Can I find banking or financial services near the Verizon location?
Yes, PNC bank and Coinme ATM and currency exchange are nearby for your financial needs.