Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service ProviderSatellite and Cable Television Sales and Installation Service
Cellular Sales is Arnold’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
293 reviews
5 stars
269
4 stars
7
3 stars0
2 stars4
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Dennasia, Marquise, and Garland.
Transparency Issues
Several reviews highlighted concerns about Verizon's transparency regarding phone pricing and billing practices, with customers feeling misled about costs.
Store Experience
Customers appreciated the clean and organized store environment, as well as the quick service, although some reported long wait times.
Technical Support
While many customers received effective assistance with their devices, some expressed frustration with unresolved technical issues and the need to contact corporate for help.
Overall Satisfaction
Despite some negative experiences, many customers expressed overall satisfaction with their visits, noting they would return to the store for future needs.
- PGPhil GerriorNov 4, 20255.0Brendan was awesome. He got my Verizon iPad squared away fast and efficient. Very nice And professional Young man.
- BTBrandt TingenOct 29, 20251.0The review is not for the staff at the store, they were very helpful and I would give them a 4.5 of 5. The review is for Verizon itself and how non transparent and dishonest the company is. I got a new phone which they told me was free. When I think free, I think that it's... free. Here are the ways that it wasn't free: 1 - Cost $70 or so upfront, I knew that in the store, so that's okay I guess as that was disclosed upfront 2 - It is not actually free, it is a credit that is prorated over 36months, so if you want a new phone in that time, you have to pay a prorated amount 3 - It is not even a credit, as they started billing me about $9 per month for 36 months. So why tell me a phone is free when I have to pay upfront, I have to pay per month, and if I want a new phone I need to pay a remaining prorated balance - that is the opposite of Free, that is by definition, a substantial cost for a phone. And as I was discussing this in store with an employee who was honest about this practice being dishonest, another employee there says "It's not a contract, it's an agreement."... whatever that's supposed to mean. I can afford the phone, I just really do not like doing business with people or companies that are dishonest and intentionally muddy in their customer dealings.
- ALAndrea LubawaySep 22, 20255.0Garland and Marquise were so helpful and such gentlemen. They helped me find the right device for my needs and to trouble shoot all of my tech questions as they came up. Can't thank them enough.
- DTDan TrinSep 12, 20255.0Great business
- KMKeelan MaguireAug 22, 20255.0I went into this store a few nights ago unexpectedly and urgently needed a new phone. Marquise was professional, patient, and kind during my visit. He listened to what I wanted and provided the options available. He reviewed my current, outdated plan and explained how switching to a new plan would save me money which could then be used towards my phone since this was a purchase that I had not planned on making. I didn't leave the store feeling bamboozled or confused by what I had signed up for, as has happened at other Verizon stores over the years. I would highly recommend working with Marquise for your cell phone needs. He made a stressful, urgent situation feel easy and understandable.
Frequently Asked Questions About Verizon
What is the address of the Verizon store in Arnold?
The Verizon store is located at 1450 Ritchie Hwy, Ste 103, Arnold, MD 21012.
What are the opening hours of this Verizon store?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which wireless brands can I find at this Verizon location?
You can find Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus devices at this store.
Does the Verizon store offer in-store and curbside pickup options?
Yes, the Verizon store offers both in-store pickup and curbside pickup services.
Can I pay my Verizon bill in-store at this Arnold location?
Yes, you can pay your Verizon bill directly in-store at this Verizon Authorized Retailer.
Does the Verizon store require appointments for visits?
No, appointments are not required to visit the Verizon store at 1450 Ritchie Hwy.
What types of Verizon services are available at this store?
Services include Verizon Wireless plans, prepaid wireless, Hum smart car services, home phone, home internet, mobile hotspot, and Fios Home Internet.
Which nearby dining options can I visit before or after shopping at Verizon?
Nearby dining options include Subway, McDonald's, Pizza Boli's, Oishi Japanese Cuisine, and Bella Italia Restaurant of Arnold.
Are there any nearby beauty and spa services near the Verizon store?
Yes, nearby beauty and spa services include H&F - Arnold Station, Hudson & Fouquet Salon - Arnold Station, Hairtique, and Hazel Beauty Studio.
What fitness and recreational facilities are close to the Verizon store?
Nearby you can find Curves gym and Barre Forward, which offers yoga and sports activities.