While many customers praised the helpfulness and professionalism of staff, there were significant complaints about rude management and poor customer service experiences, particularly regarding returns and product issues.
Product Availability
Customers expressed frustration over limited in-store product selection and issues with receiving the correct items, including missing components in open-box purchases.
Store Environment
The store was generally noted for being clean and well-organized, with a good layout and accessible location.
Staff Knowledge
Feedback was mixed regarding staff knowledge; while some employees were commended for their expertise, others were criticized for providing incorrect information.
DR
Drew R.
3 days ago
5.0
I know I had no business doing this, but my phone was dead so I decided to go to BestBuy to charge it. Avery working in the cell phone section was very nice. She sat with me and let me use her fast charger. I did have a question regarding iCloud though. Avery did not know the answer (for the fact she has an android phone); yet she had the patience to find another associate to help give me an answer, which I am truly grateful for. Five stars for the customer service, Thanks again Avery!
BL
Butch Lloyd
4 days ago
3.0
They never have anything on the floor to actually look at. For things like appliances I want to see them in person before buying and the selection is very limited.
EH
Ervin Harris
5 days ago
5.0
The staff went above and beyond to help me. I was looking for a specific cable and the person assisting me looked on the floor and the stock area to find it for me. The cashier was just as helpful and explained the store rewards program to my satisfaction. She was very respectful when I told her that I wasn't interested in the program and was cheerful throughout my checkout. I'll definitely do here again.
LH
Laura Hall
Feb 20, 2026
5.0
We worked with Shashanna to pick a frame tv. She was so helpful with design and explaining which option would be best for our home. She helped me entertain my 3 year old and made the process enjoyable for both of us. Highly recommend!
RM
Rich Marron
Feb 13, 2026
5.0
Went there today for a fairly expensive purchase of several electronic items. John and CJ from the Video Game, TV, & Computer areas were extremely professional, helpful, and pleasant to work with. They accommodated my special requests and provided for a smooth check-out experience. They are both great assets to the store. Very grateful to have had their assistance !!
What products can I find at Best Buy in Annapolis?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy in Annapolis.
What are the operating hours for Best Buy Annapolis?
Best Buy Annapolis is open from 10:00 AM to 9:00 PM Monday through Saturday, and 10:00 AM to 8:00 PM on Sunday.
Does Best Buy Annapolis offer curbside pickup?
Best Buy Annapolis offers curbside pickup services for convenient order collection.
Is there wheelchair access at Best Buy Annapolis?
Yes, Best Buy Annapolis has a wheelchair-accessible entrance.
Can I get electronics repaired at Best Buy Annapolis?
Yes, Best Buy Annapolis offers service and repair support, including Geek Squad assistance.
Does Best Buy Annapolis accept debit cards as payment?
Yes, Best Buy Annapolis accepts debit card payments and does not require cash only.
Where is Best Buy Annapolis located?
Best Buy Annapolis is located at 2643 Housley Rd, Gateway Village Shopping Center, Annapolis, MD 21401, USA.
Are there nearby places to grab coffee before or after visiting Best Buy Annapolis?
Yes, Starbucks is located nearby where you can enjoy coffee before or after your visit to Best Buy Annapolis.
What other stores are located near Best Buy Annapolis for additional shopping options?
Nearby stores include DICK'S Sporting Goods for outdoor gear, Burlington Coat Factory for clothing, and PetSmart for pet supplies.
Are there services for key and locksmith needs near Best Buy Annapolis?
Yes, Minute Key and KeyMe Locksmiths are nearby and provide key and locksmith services.
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