Best Buy

Reviews

• CH

  Corrine Hayhurst

  1 day ago
  5.0
  An employee dismissed my concern that my "brand new" online TV pickup was an open-box item. The next day, Manager BP immediately resolved the issue. He took my open-box return and completed an exchange for a new unit without question or hesitation. BP demonstrated outstanding professionalism and commitment to customer satisfaction. Please recognize him—his quick and fair resolution ensures I remain a loyal Best Buy customer.
• VN

  Viet Nguyen

  4 days ago
  1.0
  Purchased an open-box TV listed in good condition with no indication that any components were missing. Upon receiving it, the remote and several other parts were not included. I contacted the store but was given no resolution—no refund, no store credit, and no offer to provide the missing items. Instead, I was transferred repeatedly between departments, each claiming the original store should have handled it. Not the type of service I expected from Best Buy.
• DG

  Dip Gob

  4 days ago
  1.0
  Was looking to buy $1,000 camera today, could have just bought one online but before you spend $1,000 you think you'd want to touch it and feel the weight. A security alarm accidentally going off once misunderstandable, almost so if it's not even the camera you were looking. A second time while looking at a different camera I could overlook if I would have been offered assistance. A third time without the offer of assistance and not even being the camera I was looking at makes me thank you you do not wish me to spend $1,000 to your store. Understand the gentleman had to come over with the little key and turn off the alarm each time after the second time I confirmed it was okay to check out the cameras. He assured me yes they're just a little touchy. So guess what Best buy I found it cheaper online anyways. Two thumbs up to your security, ain't much leaving that store.
• DW

  Derek Williams

  Nov 11, 2025
  5.0
  The Reps were attentive as well as informative. Applying themselves to my achievement of hopes. For a positive purchase outcome.
• LC

  Lillian Conrad

  Nov 2, 2025
  1.0
  My husband Larry is somewhat disabled from a stroke, and also very hard to hearing. He went to the Best Buy in Annapolis on Thursday, October 30th with a picture of our printer that needed a new ink cartridge. He asked an associate for help and the associate handed him a printer cartridge and said it would be the proper one. My husband got home tried to put it in the printer and it showed an error code. We discovered what the associate had handed him was not the correct printer cartridge. He returned today, Sunday, November 2 to exchange it for the correct one. He was told that since the box was opened, they could not return it and he would just need to buy a new one. He explained that he had been handed the wrong one, but they said there was nothing they could do. He paid for a new printer cartridge and they never gave him back the original wrong one that he had paid for! We at least would’ve found a neighbor or a relative that could have used it!! $50 out the window! The customer service was terrible considering he had asked for help and was given the wrong advice, and I feel like they just took advantage of a disabled person.

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