Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.5
857 reviews
5 stars
413
4 stars
108
3 stars
57
2 stars
44
1 star
235
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, many customers report poor service, rudeness, and a lack of attention from staff.
Appointment Issues
Several customers expressed frustration with the appointment system, citing long wait times and inefficiencies even with scheduled appointments.
Store Cleanliness
The store is generally described as clean and well-organized, although some customers noted unpleasant odors.
Staff Knowledge
While some staff members are recognized for their expertise, many reviews indicate a lack of training and product knowledge among employees.
Repair Experience
Customers reported mixed experiences with repairs, with some receiving timely and effective service, while others faced delays and unresolved issues.
- PBPeggi BrownNov 14, 20255.0Great store.But make an appointment before you go.It'll be a little easier
- BWBrandon WesterfieldNov 14, 20251.0Staff was incredibly rude and continuously talked at/over me and did not seem interested in providing any assistance. Maybe the lady was just having a bad day but this was an unpleasant experience.
- SHShanae HandyNov 12, 20255.0Appointment successfully completed
- BWBrenden WilliamsNov 1, 20251.0Terrible customer service. Got sold a broken device and waited hours sitting on a square stool. I hope you never have to go to an Apple Store.
- JRJanet RollinsOct 15, 20255.0I received assistance as soon as I arrived. The helper listened to my problem and immediately ran several tests to try and solve the issue. They determined that nothing mechanically was wrong with my iPad, it was an Apple support problem.
Frequently Asked Questions About Apple Annapolis
What products can I find at Apple Annapolis?
Apple Annapolis offers iPhone, Mac, Apple Watch, iPad, and more, with Specialists available to help you.
Does Apple Annapolis provide technical support?
Yes, technical support is available at the Genius Bar inside Apple Annapolis.
What are the regular store hours for Apple Annapolis?
Apple Annapolis is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is Apple Annapolis open on major holidays?
Apple Annapolis is closed on November 27, 2025 and December 25, 2025, but has varied holiday hours on other dates.
Does Apple Annapolis offer in-store shopping and pickup services?
Yes, Apple Annapolis offers in-store shopping and in-store pickup services.
Is Apple Annapolis wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I get my Apple devices repaired at Apple Annapolis?
Yes, Apple Annapolis provides repair services, including technical support at the Genius Bar.
What nearby shopping centers can I visit when I come to Apple Annapolis?
Westfield Annapolis Mall is nearby, offering a wide range of shopping and attractions for your convenience before or after visiting Apple Annapolis.
Are there any beauty and spa services near Apple Annapolis?
Yes, Wicked Shears hair salon, Silvi’s Nails by Art, and Glamour Nails at Annapolis Mall are nearby for beauty and spa services.
Where can customers find dining options close to Apple Annapolis?
Lotsa Stone Fired Pizza is a nearby pizza restaurant where customers can enjoy a meal near Apple Annapolis.