Apple Annapolis

Reviews

• AB

  Alexis Blyther

  1 day ago
  1.0
  Had an appointment for 1:15pm to be fair I was 10 minutes late but now I’ve been sitting here for my Genius Bar appointment for over 30 minutes with a non verbal autistic child. It’s 2:05pm at the time of posting. They definitely need better time management in the store.
• TT

  TK403

  Feb 21, 2026
  1.0
  Staff is friendly and courteous, but was profoundly unhelpful. Was trying to get help resetting an iPad revieved from a work event, was told to come back with the business receipt and the device and they would help. Had my CFO pull The receipt and all of the list of serial numbers on it for all of the iPads purchased for that event, brought it to the store, waited again for service, only to be told that even though this scenario and circumstances I very clearly explained only 2 days prior and was told this was the solution, I was now told by the manager Anne that my CFO would also have to come to the store with me because their name is on the receipt. A rather absurd thing to expect from a business, and would have been helpful to know before the promise of help if I made a second trip. Would have loved some help towards a solution rather than just being lured back to the store over and over again with empty promises wasting my time.
• AS

  Amber Simmons

  Feb 16, 2026
  3.0
  Always too busy in here not enough workers. I like the pentagon location better because they actually walk up to you when you go in
• KA

  Keith Alioto

  Feb 15, 2026
  2.0
  Sad to realize that Apple dropped the ball with a mainboard replacement. There was a customized Waze voice recording that didn't transfer over because they didn't attempt to install the eSIM and relied on me to do it and restore from iCloud backup which lacked that specific piece of data. Not just frustrating, but heartbreaking that we were forgotten in the store for hours by Ron. He actually left because his shift ended without handing ya off to another team member. Lazy and unacceptable.
• BC

  Brennen Calloway

  Feb 5, 2026
  1.0
  Fiancé is upset because she received bad service she had appt and she felt she didn’t get the attention she wanted because the white lady was complaining about her appt taking too long so he tried to service both of them simultaneously! No make her wait she had a appt and she still complaining on the phone her phone is not fixed and she missed her gym appt and had to pay extra money because of this!

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