Best Buy

3.8
2376 reviews

About

Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products. In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Best Buy
810 St. James St., Unit A, Winnipeg, MB
R3G3J7, Canada

Hours

Reviews

3.8
2,376 reviews
5 stars
927
4 stars
700
3 stars
323
2 stars
110
1 star
316

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers experiencing long wait times for assistance and staff being unhelpful or dismissive.

Product Availability

Many customers reported issues with items being out of stock, leading to frustration and wasted time during their visits.

Positive Staff Experiences

Some customers praised specific employees for their helpfulness and knowledge, indicating that there are staff members who provide excellent service.

Sales Pressure

Several reviews mentioned aggressive upselling tactics, with staff pushing extended warranties and memberships, which led to negative shopping experiences.

Store Environment

Customers noted a lack of staff presence on the sales floor, leading to feelings of neglect and dissatisfaction during their shopping experience.
  • MK
    Manvir Kaler
    Dec 30, 2025
    1.0
    Indian Worker name gurjeet was not helpful at all, wasn’t telling any offer for mobile phone or anything else. She was just telling other workers while dealing me that don’t tell customers about offers its crazy.
  • AA
    Artem
    Dec 28, 2025
    1.0
    I don't recommend it. I bought something from this store on December 9th. The seller said delivery would take 3-5 days, but they rescheduled it for December 22nd. It's now December 28th. The item is out of stock, and are they delivering from another planet? When I asked for a refund, they told me to wait another 3-4 days for my order, which I no longer want. We gave them the money right away, but I have to wait to get a refund. Thank you!!!cool Christmas gift.........
  • CL
    Connor L
    Dec 17, 2025
    1.0
    Talk to the online agent about a price match. Major retailer, not a marketplace item, I give them the links, they say absolutely they can match that. Come in, say I'm looking for a set of headphones. Worker vaguely gestures at one rack out of the dozen in front of me as if I didn't notice I was surrounded by headphones. I specify, Samsung buds pro. He scrolls through their website for 3 or 4 minutes before saying they don't exist. I say again, Samsung buds pro. "Oh you mean ear buds". My fault, sure, let's move on. Scrolls through stock again while standing next to the cabinet with them inside. I follow him to the counter with the item. As I'm waiting at the counter, he is writing my name on the item, so they know it's mine when I get to the counter I'm presently standing at, which we walked to together. I ask for the price match. "We don't price match online products". Of course there's a problem. I expected it to be something. I leave. Morning arrives. The item is on sale for the same price I tried to match 16 hours ago. Nobody is surprised, but now I have to order online out of spite anyway. God has left us.
  • JK
    Jaytee Kishen
    Dec 17, 2025
    1.0
    We bought a scooter off these guys and they had it right in front of us and they said it’s not in stock. My sons Christmas is ruined now thanks to these awesome guys and yet he worked so freaking hard in school got his grades steady and now he can’t open his gift. Good job ruining my kids Christmas
  • AS
    Aruna Samarakoon
    Dec 5, 2025
    1.0
    I visited the store today to buy an Ethernet cable and a soundbar. There were several staff members walking around chatting with each other, but no one offered any assistance. I approached a staff member named Ash (or something similar) about my requirement, and he simply pointed me to two aisles without making any effort to help further. Because of this poor service, I walked out and went to a different merchant. After seeing similar comments in other reviews, it’s clear this is a recurring issue. The staff just don’t seem to care

Frequently Asked Questions About Best Buy

What are the pickup and delivery options available at Best Buy?

Best Buy offers in-store pickup, curbside pickup, and delivery services.

Where is Best Buy located?

Best Buy is located at 810 St. James St., Unit A, Winnipeg, MB R3G3J7, next to Polo Park Shopping Centre.