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Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Feedback on customer service is mixed, with some employees praised for their helpfulness and professionalism, while others are criticized for being rude, dismissive, or unhelpful.
Product Knowledge
Several reviews indicate a lack of product knowledge among staff, leading to misinformation and frustration for customers.
Store Experience
Customers reported issues with store layout, long wait times, and poor inventory management, contributing to a negative shopping experience.
Returns and Policies
Many customers expressed dissatisfaction with return policies and the handling of warranty claims, citing confusion and unhelpful staff.
TB
Tyler Boily
Feb 15, 2026
1.0
Worst store ever!!! They would not let me return a item, when I had a receipt and I had bought it on the same day. I'm never coming to this garbage store again.
RY
Ramtin Yar
Feb 4, 2026
5.0
Bhavesh R. was a great help working with me and my mom finding the best phone plan possible. His customer service skills were top notch
AS
Aaron S
Jan 31, 2026
5.0
Thanks and appreciation to Prabhjot. His assistance in helping me select a suitable dash camera was invaluable.
NN
Ngoc Anh Nguyen
Jan 4, 2026
5.0
I had an excellent experience at the Pembina Best Buy thanks to Prabhjot. He was incredibly kind, friendly, and patient throughout the entire process. He took the time to explain everything clearly and made sure all my questions were answered without rushing. What truly stood out was that even after finishing helping me, he stayed after hours to assist with setting up my boyfriend’s phone plan. That level of dedication and customer care is rare and deeply appreciated. Exceptional service!!! thank you, Prabhjot!☺️☺️☺️
AA
A
Dec 29, 2025
1.0
It took over 30 minutes today for them to print out a receipt I requested from an online pickup order because I didn't have the email anymore. The girl with the gauges who was helping with geek squad told the 1st cashier who I dealt with how to do it but she clearly refused to listen. And let's not even talk about the amount of times I needed to tell her my contact info and why I was there only for her to make light of wasting my time by saying "this is above my pay grade". Oh, and then another girl took over and after wasting even more of my time, finally called whom I was assuming was a supervisor who told her the same thing the girl with the gauges told the 1st girl. All I needed to do was give them my phone number. Not my email, not my full name, yet I was stuck there for all this time due to people who cant do their job. Fix those training gaps and give the girl with the gauges a raise for having to do the job of like 4 people because that's not fair! You would think that all these bad reviews about customer service would be a wake up call to do better, but I guess not.
What types of pickup and delivery services does Best Buy provide?
Best Buy offers in-store pickup, curbside pickup, and delivery services.
What are the regular store hours for Best Buy at 1910 Pembina Hwy., Unit 6?
The store is open Monday to Saturday from 10:00 to 20:00 and Sundays from 11:00 to 18:00.
Does Best Buy have any special holiday hours?
Yes, Best Buy offers special holiday hours which vary by date, with some days opening later or closing earlier, and closed on December 25th.
Can I reserve products online for pickup at Best Buy?
Yes, customers can reserve products online and pick them up in-store.
What kind of products can I find at Best Buy?
Best Buy specializes in computers and accessories, mobile devices, TVs and home theatre, video games, and many other electronics categories.
Does Best Buy have tech support services?
Yes, in-house Geek Squad Agents can assist with repairs, device protection, and provide memberships for extra perks.
What payment options are accepted at Best Buy?
Best Buy accepts American Express, Android Pay, Apple Pay, cash, financing, MasterCard, and Visa.
Is Best Buy accessible for customers with disabilities?
Yes, Best Buy has wheelchair accessible entrances and parking, but it does not have wheelchair accessible elevators.
What nearby places can I visit after shopping at Best Buy?
Nearby, you can visit Pembina Crossing shopping center, Petland Pembina for pet supplies, or enjoy a meal at The Grill East Indian Cuisine & Bar and KFC.
Are there nearby services that can complement my visit to Best Buy?
Yes, there are several UPS Access Point locations nearby for shipping needs and CIBC ATMs for convenient cash transactions.
If I want to buy toys or baby products near Best Buy, where should I go?
You can visit the nearby stores Toys"R"Us and BabiesRUs for toys, baby gear, and clothing.
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