Best Buy

3.4
461 reviews

About

Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products. In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Best Buy
901A 18th St. N, Brandon, MB
R7A7S1, Canada

Hours

Reviews

3.4
461 reviews
5 stars
147
4 stars
112
3 stars
79
2 stars
32
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service experiences, with staff being unhelpful, rude, or untrained.

Staff Knowledge

Many customers expressed frustration over staff's lack of product knowledge and inability to assist effectively.

Store Layout

The new store layout has been criticized for causing confusion and delays, particularly with checkout processes.

Product Availability

Customers reported issues with product availability, including discrepancies between online listings and in-store stock.

Delivery Issues

Several reviews mentioned problems with delivery services, including delays and poor communication regarding order status.
  • AM
    Ahm Man
    2 days ago
    5.0
    Came to Best Buy to look at some Black Friday deals specifically on the consoles. The deals weren’t great but the staff helping out murtaza I believe was extremely patient and answered my questions
  • PB
    Pauline Bruce
    6 days ago
    1.0
    Trying to get ahold of the store and no phone number is available only the 1-800 which would not pass me through to the store. Trying to purchase an upright freezer Black Friday sale item. Can’t do it. Extremely disappointed.
  • BD
    Bryson Davey
    Nov 1, 2025
    1.0
    They advertise products here at one price, and when you get to the till they charge another and hope you don't realize the difference. Then when you ask if they can honour their advertised price, they blame it on the censors in the price tags and refuse to honour the price. Sadly I'll just go to Walmart next door to buy the stuff I need.
  • LL
    Lej
    Oct 27, 2025
    5.0
    We had an amazing experience thanks to Zachary, who made the entire process truly pleasant. He was kind, helpful, and took the time to answer all our questions.
  • XX
    xenomorphan
    Oct 22, 2025
    1.0
    worst customer service experience of my life, i arrived just under an hour before close to get a warranty return and exchange simple 2 minute process, the staff took 30 minutes to figure out how to process it, still didnt as it was missing a cord which would have been fine if they didnt just waste 30 minutes of my time meaning i couldn't go home and get it before they closed. i returned the next day and they took an hour and 3 employees for the exchange.

Frequently Asked Questions About Best Buy

What types of pickup and delivery services does Best Buy Brandon offer?

Best Buy Brandon offers in-store pickup, curbside pickup, and delivery services.

Where is Best Buy Brandon located?

Best Buy Brandon is located at 901A 18th St. N, Corral Centre, Brandon, MB, R7A7S1, Canada.