Customers consistently praised the staff for their kindness and compassion during difficult times, especially during euthanasia procedures.
Knowledgeable Staff
Many reviews highlighted the expertise and thoroughness of the veterinarians and staff, who provided detailed explanations and care for various pets.
Pricing Concerns
Several customers expressed dissatisfaction with the rising costs of services, feeling that prices were becoming unreasonable compared to other veterinary clinics.
Customer Service
The majority of feedback noted excellent customer service, with staff being friendly, accommodating, and attentive to both pets and their owners.
Facility Cleanliness
Customers appreciated the clean and well-maintained facilities, contributing to a positive overall experience.
AM
Anne Moylan
Dec 3, 2025
5.0
Mia and Dr Ciminello were so kind when putting our cat to sleep. They made it a little easier. I would recommend them. I was happy they could take care of him that day. I couldn't bring him home to suffer.
SF
Sageduo FA
Nov 24, 2025
5.0
We recently brought our pet sun conure in due to injuries suffered from aging (21+ years). Both Dr. Ciminello and Tracy were incredibly compassionate and understanding of our concern in not letting him endure prolonged suffering. They explained the process of euthanasia simply while giving us time with him as they prepared the necessary procedure. Our bird passed peacefully in our arms and was returned to us in a container suitable for burial. We received a sympathy card from Dr. Ciminello a few days later. We can't say enough about this experience and the comfort these professionals provided us during this most difficult time. We are truly grateful to Dr. Ciminello and Tracy for their kindness and support.
IF
IM FR
Nov 7, 2025
5.0
Insightful, caring, resolution-driven
MG
Masha G
Nov 4, 2025
5.0
Incredible customer service and down to earth friendly staff. Very knowledgeable and fair with their pricing.
DP
D P
Oct 29, 2025
5.0
Everyone there was very compassionate when I had to put my boy (cat) down. They stayed beyond closing. I still miss him. Our pets are family!
Frequently Asked Questions About VCA Abbott Animal Hospital
What are the regular operating hours of VCA Abbott Animal Hospital?
VCA Abbott Animal Hospital is open Monday through Thursday from 7:45 AM to 8:00 PM, Friday from 7:45 AM to 6:00 PM, Saturday from 8:00 AM to 3:00 PM, and Sunday from 9:00 AM to 2:00 PM.
Does VCA Abbott Animal Hospital offer any special clinic hours?
Yes, the Preventative Care Clinic operates by appointment on Tuesdays from 1:00 PM to 5:00 PM and Fridays from 9:00 AM to 1:30 PM, with vaccines available at 50% off with a paid exam.
What type of veterinary services does VCA Abbott Animal Hospital provide?
They offer a wide range of services including advanced care, allergy relief, diabetes treatment for canine and feline, diagnostics, diet and nutrition, flea and tick control, general and preventive care, physical exams, senior pet wellness, spay and neuter, vaccines, and weight loss programs.
Where is VCA Abbott Animal Hospital located?
The hospital is located at 21 East Mountain Street, Worcester, MA 01606, USA.
How can I contact VCA Abbott Animal Hospital?
You can reach them by phone at +1 508-853-3350 or +1 508-436-6845.
Are there any promotions for new clients at VCA Abbott Animal Hospital?
Yes, new clients can click a link on their website to get a coupon for a free first exam.
What health and safety protocols are in place at VCA Abbott Animal Hospital?
They have health and safety protocols based on healthcare best practices and comply with state and local guidance and regulations.
Which nearby pet services could I visit along with VCA Abbott Animal Hospital?
Nearby you can find VCA Animal Hospital offering pet sitting services, and Waggerz' Lounge which provides pet sitting and grooming services, so you could conveniently use these for pet care needs before or after your veterinary visit.
Are there any nearby dining options to try before or after visiting VCA Abbott Animal Hospital?
Yes, you can visit Bushel and Peck Summit, a sandwich shop and delicatessen, Bennie's Bar & Grille which offers American restaurant and bar services, or Jimmy's Pizza for a casual meal near the hospital.
What other services and stores are nearby that might be useful during a visit to VCA Abbott Animal Hospital?
Nearby services include AAA Driving Schools for driver's education, Verizon Authorized Retailer for mobile phone needs, and real estate agents like Amy Bisson and Gina Lewis Realty, offering a variety of other professional services in the area.