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Brand Certified

Verizon

4.8
(406 reviews)

Business Details

318b Montvale Ave, Woburn, MA
01801, United States
(781) 281-6859

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 318 Montvale Ave in Woburn, MA 01801

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
318b Montvale Ave, Woburn, MA
01801, United States

Hours

Reviews

4.8
406 reviews
5 stars
375
4 stars
7
3 stars
1
2 stars
3
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being knowledgeable, friendly, and helpful, often going above and beyond to assist with their needs.

Efficiency

Many reviews highlighted the quick and efficient service provided by employees, making the process of upgrading or replacing phones smooth and hassle-free.

Professionalism

The staff demonstrated a high level of professionalism, with multiple customers noting their patience and ability to handle multiple tasks simultaneously.

Mixed Experiences

While most feedback was positive, there were a few negative experiences reported, particularly regarding long wait times and unhelpful service from specific employees.
  • CM
    Constance Mahoney
    Feb 11, 2026
    5.0
    Shane was extremely helpful with my new phone set up!
  • LL
    lfd47lfd
    Feb 1, 2026
    5.0
    Representative was friendly and replaced my screen protector with no problems.
  • MT
    Marc Tierney
    Jan 25, 2026
    5.0
    I had an awesome experience today. My Galaxy S24 would not power up. The gentleman in your store (too distressed to remember his name...sorry) was awesome. He sent to another store to get me a phone to replace mine and got it all set up using some tricks on my old phone. It took a while but there was lots to do. It was also in the middle of a bad snow storm and I was traveling out of state and had EVERYTHING stored in that phone, directions, reservations etc. He literally pulled my arse out of the fire....or snow storm.
  • AM
    Amanda Meunier
    Jan 23, 2026
    5.0
    Ricardo was super helpful and knowledgeable. He was able to help several different people at once without missing a beat. Very professional and efficient!
  • MR
    mohak raut
    Jan 19, 2026
    5.0
    Excellent Experience at Verizon Woburn (Montvale Ave) We had an outstanding experience at the Verizon store in Woburn on Montvale Ave. Ricky, the store manager, was absolutely amazing. He helped us switch to Verizon smoothly and truly went above and beyond to make sure everything was set up perfectly and all our questions were answered. Ricky was knowledgeable, patient, and genuinely cared about making the process easy and stress free. The rest of the staff was also very friendly, professional, and helpful, which made the entire visit a great experience. Highly recommend this store if you’re looking for excellent customer service and a smooth transition to Verizon!

Frequently Asked Questions About Verizon

What is Russell Cellular and what services does it offer?

Russell Cellular is an independently owned Verizon Authorized Retailer at 318b Montvale Ave, Woburn, MA offering the latest mobile phone technology and related services.

What brands of mobile phones and accessories are available at Russell Cellular?

The store offers products from Verizon, Samsung, Google, Apple, Motorola, LG, and Russell Cellular.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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