Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 4 Cornerstone Square in Westford, MA 01886
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.1
430 reviews
5 stars
311
4 stars
27
3 stars5
2 stars
7
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness and professionalism, while others were criticized for poor service and lack of knowledge.
Staff Knowledge
Several reviews highlighted specific employees, like Moe, Nick, and Alvaro, for their knowledge and ability to assist customers effectively, contrasting with complaints about other staff members.
Long Wait Times
Many customers reported long wait times and inadequate staffing, leading to frustration during their visits.
Store Environment
The store's physical condition and atmosphere received negative remarks, with some describing it as dirty and unwelcoming.
Sales Practices
There were complaints about unclear sales practices, including hidden fees and pressure to purchase more expensive plans or equipment.
- BKbrad ketlerAug 18, 20251.0Terrible service waited over 20 minutes to turn in equipment while the line employee waited on a customer doing a full phone / plan switchover…. Picking out a phone a plan paperwork everything. No acknowledgement or anything. A simple hi I’ll be with you in a minute would suffice literally wouldn’t even look in the direction of 3 people standing around waiting. All he saw was commission dollars.
- MHMichael HilliardAug 12, 20251.0My daughter purchased an iPhone 16 today that was used and defective. The store insisted that it was brand new. They replaced it, after she got home and discovered the defects and returned the item. (I’m the account holder.) I wouldn’t recommend shopping at this store. That’s some pretty serious fraud taking place.
- RPRomy PatouxAug 2, 20251.0Unfortunately the people working there know nothing. They make you wait at least 40 minutes for then tell you that you have to call customer service because they do not know!???
- BRBarbara RandallDec 2, 20225.0Zach was extremely helpful and well informed in helping me set up my first smartphone and giving me all the information I needed. His good humor made my day.
- LGLance GuzmanMar 31, 20215.0Ian was awesome! Friendly, polite, and very knowledgeable. I honestly feel like I got the best deal possible. I did call around. He seemed to be the most knowledgeable rep. Everything went fast and smooth. He figured out how make it all work even though I had a bit of a time deadline and was looking for something very specific. Glad randomly popped in this store. Totally recommend.
Frequently Asked Questions About Verizon
What is Russell Cellular's relationship with Verizon?
Russell Cellular is an independently owned and operated Verizon Authorized Retailer.
Where is the Russell Cellular Verizon store located in Westford, MA?
The store is located at 4 Cornerstone Sq, Unit E1, Westford, MA 01886.
What brands of mobile devices does Russell Cellular offer?
They offer Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG devices.
What are the store hours for Russell Cellular in Westford, MA?
Open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I pick up my order in-store at Russell Cellular?
Yes, in-store pickup is available.
What payment options are accepted at Russell Cellular?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does Russell Cellular have wheelchair accessible entrances?
Yes, the store has wheelchair accessible entrances.
Which nearby places can I visit for food before or after shopping at Russell Cellular?
You can visit Panera Bread, Burtons Grill & Bar, Dunkin', or Evviva Trattoria for coffee, meals, or snacks near Russell Cellular.
What nearby stores can I visit for additional shopping after visiting Russell Cellular?
Nearby you can shop at Market Basket supermarket, Cornerstone Square shopping center, GNC health market, and various other retail stores.
If I am traveling to Russell Cellular, what nearby gas stations are available for fueling?
Several gas stations close to Russell Cellular include Exxon & Mobil Stations, Mobil, Alltown, VERС Westford Gulf, Haffner’s Gas Station, and Cumberland Farms.