Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 4 Cornerstone Square in Westford, MA 01886
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.2
391 reviews
5 stars
294
4 stars
26
3 stars3
2 stars5
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being rude or unprofessional.
Knowledgeable Staff
Several customers highlighted the expertise of staff members like Moe, Nick, Alvaro, and Zach, who provided valuable assistance and resolved issues effectively.
Store Environment
The store's atmosphere was described as uninviting and poorly organized, with some customers noting long wait times and inadequate staffing.
Sales Practices
Concerns were raised about misleading sales practices, including unexpected fees and pressure to purchase unnecessary items.
Product Issues
Customers reported receiving defective products and difficulties with returns, leading to frustration and dissatisfaction.
- MHMichael HilliardAug 12, 20251.0My daughter purchased an iPhone 16 today that was used and defective. The store insisted that it was brand new. They replaced it, after she got home and discovered the defects and returned the item. (I’m the account holder.) I wouldn’t recommend shopping at this store. That’s some pretty serious fraud taking place.
- SMSarah MitchellJul 2, 20255.0Nick B. is an excellent and very professional associate. He helped me very much and deserves a raise.
- BHBetsy HallAug 12, 20175.0Very helpful positive experience.
Frequently Asked Questions About Verizon
What is Russell Cellular's relationship with Verizon?
Russell Cellular is an independently owned and operated Verizon Authorized Retailer.
Where is the Russell Cellular Verizon store located in Westford, MA?
The store is located at 4 Cornerstone Sq, Unit E1, Westford, MA 01886.
What brands of mobile devices does Russell Cellular offer?
They offer Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG devices.
What are the store hours for Russell Cellular in Westford, MA?
Open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I pick up my order in-store at Russell Cellular?
Yes, in-store pickup is available.
What payment options are accepted at Russell Cellular?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does Russell Cellular have wheelchair accessible entrances?
Yes, the store has wheelchair accessible entrances.
Which nearby places can I visit for food before or after shopping at Russell Cellular?
You can visit Panera Bread, Burtons Grill & Bar, Dunkin', or Evviva Trattoria for coffee, meals, or snacks near Russell Cellular.
What nearby stores can I visit for additional shopping after visiting Russell Cellular?
Nearby you can shop at Market Basket supermarket, Cornerstone Square shopping center, GNC health market, and various other retail stores.
If I am traveling to Russell Cellular, what nearby gas stations are available for fueling?
Several gas stations close to Russell Cellular include Exxon & Mobil Stations, Mobil, Alltown, VERС Westford Gulf, Haffner’s Gas Station, and Cumberland Farms.