VCA Montgomery Road Animal Hospital

4.4
345 reviews

About

VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & KennelsVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.

Location

VCA Montgomery Road Animal Hospital
207 Montgomery Road, Westfield, MA
01085, United States

Hours

Reviews

4.4
300 reviews
5 stars
220
4 stars
36
3 stars
7
2 stars
4
1 star
33

What are people saying?

AI-generated from recent customer reviews

Compassionate Care

Many customers praised the staff for their kindness and compassion towards pets, especially during difficult times.

Pricing Transparency

Several reviews highlighted concerns about a lack of transparency in pricing and perceived high costs for services.

Appointment Issues

Customers expressed frustration with appointment scheduling policies and experiences of being turned away or having appointments canceled.

Staff Professionalism

While many reviews commended the staff's friendliness and professionalism, there were also mentions of poor customer service experiences.

Overall Satisfaction

Despite some negative feedback, a significant number of customers reported high satisfaction with the care their pets received.
  • GS
    Gary Singer
    6 days ago
    5.0
    I took Luna, our 1 1/2 year old Boston Terrier to be seen for what I thought was an abscess near her butt. As it turned out it was a ruptured anal gland. The Technician and the Dr took very good care of Luna, and even though it was unpleasant what she had to have done, she still gave everyone kisses, and is on a couple of scripts and will return in 2 weeks for a follow up and to give some more kisses. Thank you for taking good care of Ms Luna!
  • CI
    Charles Leduc III
    Dec 30, 2025
    1.0
    I called to inquire about getting my 1-year-old cat spayed. I was told they are scheduling about a month out, which is reasonable. What wasn’t reasonable was the complete lack of transparency around pricing—especially given the circumstances I clearly explained. I stressed the urgency of the situation: I have a newborn in the house, and my cat has started spraying. I made it very clear that I’m trying to do the responsible thing as a pet owner by getting my cat spayed instead of doing what many people end up doing—giving the cat up or surrendering it to a shelter. They stated my cat needed to be up to date on vaccines first, which I understand. I asked the cost and was quoted $248.80. I then asked the most basic question imaginable: How much does the spay cost? The representative flat-out refused to give any price. She said they would not provide one until after an exam and bloodwork, which she then said would be another $200. I asked multiple times—if the exam and bloodwork come back normal, what is the cost of the spay? No estimate. No range. No transparency. Just evasive answers and deflection. This is a massive, upscale hospital, and spaying is one of the most routine procedures in veterinary medicine. I understand that complications can exist, but refusing to give any pricing while requiring nearly $450 upfront before even discussing the actual surgery cost feels deceptive and predatory. I would recommend not going here at all unless you’re wealthy and completely comfortable handing over a blank check based on hopes and wishes instead of honest, upfront pricing. This felt less like patient care and more like a bait-and-switch “gotcha” scheme. I will not be using this hospital.
  • JW
    Jon Williams
    Nov 24, 2025
    1.0
    Understand who these people are.. If you are looking for a veterinarian who can see your pet when it's sick or injured this facility is not that! This is an appointment only service, and they're very expensive.
  • GW
    Gypsy Witch
    Nov 21, 2025
    5.0
    This place is outstanding! I’ve been going here for 10 + years and the last five years have been exceptionally great. Dr Rapa is like family and so is the staff. The way they care for my dog is so special and I don’t know what I would do without them. My dog is my everything and any emergency I have they take him right in and care for him. They have been amazing when I had to put down my female cat. They are so warm and loving, and they do anything they can to help me with my animals. I highly recommend them, especially Dr. Rapa.
  • RR
    r3medy0f
    Oct 8, 2025
    5.0
    This is unquestionably the best vets office I've ever had the pleasure of having a dog in 10/10 your in the best care here

Frequently Asked Questions About VCA Montgomery Road Animal Hospital

What are the operating hours of VCA Montgomery Road Animal Hospital?

The hospital is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.

Where is VCA Montgomery Road Animal Hospital located?

It is located at 207 Montgomery Road, Westfield, MA 01085, USA.