Many customers praised the staff for their kindness and compassion towards pets, especially during difficult times.
Pricing Transparency
Several reviews highlighted concerns about a lack of transparency in pricing and perceived high costs for services.
Appointment Issues
Customers expressed frustration with appointment scheduling policies and experiences of being turned away or having appointments canceled.
Staff Professionalism
While many reviews commended the staff's friendliness and professionalism, there were also mentions of poor customer service experiences.
Overall Satisfaction
Despite some negative feedback, a significant number of customers reported high satisfaction with the care their pets received.
GS
Gary Singer
6 days ago
5.0
I took Luna, our 1 1/2 year old Boston Terrier to be seen for what I thought was an abscess near her butt. As it turned out it was a ruptured anal gland. The Technician and the Dr took very good care of Luna, and even though it was unpleasant what she had to have done, she still gave everyone kisses, and is on a couple of scripts and will return in 2 weeks for a follow up and to give some more kisses.
Thank you for taking good care of Ms Luna!
CI
Charles Leduc III
Dec 30, 2025
1.0
I called to inquire about getting my 1-year-old cat spayed. I was told they are scheduling about a month out, which is reasonable. What wasn’t reasonable was the complete lack of transparency around pricing—especially given the circumstances I clearly explained.
I stressed the urgency of the situation: I have a newborn in the house, and my cat has started spraying. I made it very clear that I’m trying to do the responsible thing as a pet owner by getting my cat spayed instead of doing what many people end up doing—giving the cat up or surrendering it to a shelter.
They stated my cat needed to be up to date on vaccines first, which I understand. I asked the cost and was quoted $248.80. I then asked the most basic question imaginable: How much does the spay cost? The representative flat-out refused to give any price. She said they would not provide one until after an exam and bloodwork, which she then said would be another $200.
I asked multiple times—if the exam and bloodwork come back normal, what is the cost of the spay? No estimate. No range. No transparency. Just evasive answers and deflection.
This is a massive, upscale hospital, and spaying is one of the most routine procedures in veterinary medicine. I understand that complications can exist, but refusing to give any pricing while requiring nearly $450 upfront before even discussing the actual surgery cost feels deceptive and predatory.
I would recommend not going here at all unless you’re wealthy and completely comfortable handing over a blank check based on hopes and wishes instead of honest, upfront pricing. This felt less like patient care and more like a bait-and-switch “gotcha” scheme. I will not be using this hospital.
JW
Jon Williams
Nov 24, 2025
1.0
Understand who these people are..
If you are looking for a veterinarian who can see your pet when it's sick or injured this facility is not that! This is an appointment only service, and they're very expensive.
GW
Gypsy Witch
Nov 21, 2025
5.0
This place is outstanding! I’ve been going here for 10 + years and the last five years have been exceptionally great. Dr Rapa is like family and so is the staff. The way they care for my dog is so special and I don’t know what I would do without them. My dog is my everything and any emergency I have they take him right in and care for him. They have been amazing when I had to put down my female cat. They are so warm and loving, and they do anything they can to help me with my animals. I highly recommend them, especially Dr. Rapa.
RR
r3medy0f
Oct 8, 2025
5.0
This is unquestionably the best vets office I've ever had the pleasure of having a dog in 10/10 your in the best care here
Frequently Asked Questions About VCA Montgomery Road Animal Hospital
What are the operating hours of VCA Montgomery Road Animal Hospital?
The hospital is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.
Where is VCA Montgomery Road Animal Hospital located?
It is located at 207 Montgomery Road, Westfield, MA 01085, USA.
What types of veterinary services does VCA Montgomery Road Animal Hospital offer?
Services include advanced care, allergy relief, diabetes treatment, diagnostics, diet and nutrition, flea and tick control, general care, heartworm treatment, internal medicine, medications, parasite control, wellness exams, spay and neuter, vaccinations, and weight loss programs.
Does VCA Montgomery Road Animal Hospital offer any promotions for new clients?
Yes, new clients can get a free first exam by using the coupon available on their website.
What affiliations does VCA Montgomery Road Animal Hospital have?
The hospital is accredited by the American Animal Hospital Association (AAHA).
How can I contact VCA Montgomery Road Animal Hospital?
You can call the local phone number at +1 413-568-1745 or the main phone at +1 413-729-0781.
What safety protocols are in place at VCA Montgomery Road Animal Hospital?
The hospital follows health and safety protocols based on healthcare best practices and local and state regulations.
Which nearby places of interest can customers visit before or after their appointment at VCA Montgomery Road Animal Hospital?
Customers can visit Westfield Warriors Field Hockey for sports activities, Westfield High School in the area, or shop at J J's Variety grocery store nearby.
Are there other veterinary services close to VCA Montgomery Road Animal Hospital?
Yes, Radiocat and VCA Animal Hospital are nearby veterinary service providers where customers can find additional pet care options.
How might a customer using public transit find their way to VCA Montgomery Road Animal Hospital and explore the neighborhood?
While specific transit stations are not listed, customers can visit nearby community centers like Troop 821 of Westfield or recreational spots such as Westfield Sportsmen Club for additional activities after their visit.