Business Details
76 Otis St, Westborough, MA
01581, United States
Certified by Verizon • Feb 22, 2026
(508) 329-5040
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Westborough, MA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.2
204 reviews
5 stars
153
4 stars
13
3 stars3
2 stars
4
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and personable, with specific mentions of employees like Allie, Antonio, and Alex.
Staffing Issues
Several reviews highlighted long wait times and understaffing, particularly during peak hours, leading to frustration among customers.
Mixed Experiences
While some customers had positive experiences, others reported significant issues with billing and service, particularly regarding upgrades and trade-ins.
Store Management
There were mentions of managers going above and beyond to assist customers, but also complaints about poor management leading to customer dissatisfaction.
- CFCarl Fulwiler6 days ago5.0Chris was wonderful. Pleasant, helpful, knowledgeable. Extremely pleased with the service.
- TRTory RevelliFeb 10, 20265.0Antonio was great to work with. He helped me lower my bill and upgrade to a new phone, and it never felt like a sales pitch. He actually listened to what I wanted, explained everything clearly, and made sure I was getting the best option instead of just the most expensive one. He’s super personable and easy to talk to, which made the whole process smooth and stress free. It’s rare to leave a phone store feeling like you genuinely got helped instead of sold to. Highly recommend asking for Antonio if you go in.
- LLLeslie LesperanceFeb 1, 20265.0Chris was extremely knowledgeable and helpful. He handled multiple people at the same time.
- MRMatt RoseneJan 14, 20265.0Antonio was wicked helpful. I walked into the store when I was thinking of switching and he talked to me for half an hour about the possibilities and the process, gave me his number and told me to reach out with any questions. He was very communicative through the entire process and very helpful. Would definitely recommend!
- DTDeepa TewariDec 9, 20255.0Antonio was very patient and helped me every step of the way with my new phone. It was a very pleasant experience and I recommend him very highly.
Frequently Asked Questions About Verizon
What products and brands does Verizon at 76 Otis St offer?
Verizon offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection. Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the operating hours for the Verizon store in Westborough, MA?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Verizon offer in-store pickup service?
Yes, Verizon provides in-store pickup for customers.
What payment methods are accepted at this Verizon location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can customers recycle electronics at the Verizon store in Westborough?
Yes, this location offers electronics recycling services.
Is there free Wi-Fi available at the Verizon store?
Yes, free Wi-Fi is available for customers in-store.
What languages are spoken at this Verizon store?
The staff speaks English and Spanish to assist customers.
What are some nearby restaurants where I can eat before or after visiting Verizon?
Nearby restaurants include Moe's Southwest Grill, McDonald's, and Auntie Anne's, offering a variety of dining options close to the store.
Are there beauty and wellness options near Verizon in Westborough?
Yes, several beauty salons and wellness centers such as Boro & Beauty Salon, Magick Beauty Bar, Escape Salon, Barrett Family Wellness Center, and Glow & Flow are nearby for relaxation and pampering.
Can I visit other electronics or mobile phone stores near this Verizon location?
Yes, you can visit nearby stores like Victra — Verizon Authorized Retailer and Target Store Westborough, which also offer mobile phones and electronics.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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