Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Westborough, MA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
191 reviews
5 stars
144
4 stars
13
3 stars
3
2 stars
3
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, particularly highlighting individuals like Allie, Alex, and Ciera.
Long Wait Times
Numerous reviews mentioned excessive wait times, with some customers waiting over an hour without assistance, indicating understaffing issues.
Mixed Experiences
While some customers had positive experiences, others reported significant frustrations with billing issues and poor service, particularly regarding upgrades and returns.
Staffing Issues
Several reviews pointed out that the store often had insufficient staff to handle customer volume, leading to delays and dissatisfaction.
- DTDeepa TewariDec 9, 20255.0Antonio was very patient and helped me every step of the way with my new phone. It was a very pleasant experience and I recommend him very highly.
- HPhigor pereiraNov 28, 20251.0Spent 20 mins in the store with a rep and couldnt pay a bill lol
- DADerek AllaireNov 4, 20255.0Jason and Antonio are absolute gentleman and have helped me immensely with all my issues past/present , I will not go to any other Verizon store as long as their employed at this location , highly recommend both of these guys
- DBDesmond BrooksOct 12, 20251.0Plan waiting at least an hour for anything upgrade, equipment return!
- CBChelsea BathindaAug 9, 20251.0We visited this store twice with scheduled appointments, and both times there was no proper staff available to help us. We ended up waiting over 30 minutes each time, only to be completely ignored. As a loyal Verizon customer for years, I never expected such poor customer service. No one even acknowledged us or asked if we needed help when we left. Both visits were a total waste of time.
Frequently Asked Questions About Verizon
What products and brands does Verizon at 76 Otis St offer?
Verizon offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection. Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the operating hours for the Verizon store in Westborough, MA?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Verizon offer in-store pickup service?
Yes, Verizon provides in-store pickup for customers.
What payment methods are accepted at this Verizon location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can customers recycle electronics at the Verizon store in Westborough?
Yes, this location offers electronics recycling services.
Is there free Wi-Fi available at the Verizon store?
Yes, free Wi-Fi is available for customers in-store.
What languages are spoken at this Verizon store?
The staff speaks English and Spanish to assist customers.
What are some nearby restaurants where I can eat before or after visiting Verizon?
Nearby restaurants include Moe's Southwest Grill, McDonald's, and Auntie Anne's, offering a variety of dining options close to the store.
Are there beauty and wellness options near Verizon in Westborough?
Yes, several beauty salons and wellness centers such as Boro & Beauty Salon, Magick Beauty Bar, Escape Salon, Barrett Family Wellness Center, and Glow & Flow are nearby for relaxation and pampering.
Can I visit other electronics or mobile phone stores near this Verizon location?
Yes, you can visit nearby stores like Victra — Verizon Authorized Retailer and Target Store Westborough, which also offer mobile phones and electronics.