Business Details
About
Cell Phone StoreElectronics Store
Visit our store at West Springfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
351 reviews
5 stars
172
4 stars
55
3 stars
31
2 stars
19
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual employees for their helpfulness while others report rude and unhelpful staff.
Store Management
Several reviews highlight issues with store management, particularly regarding the behavior of the General Manager and overall store organization.
Technical Support
Customers expressed frustration with the technical support provided, often feeling that their issues were not adequately addressed or resolved.
Wait Times
Many customers reported long wait times and understaffing, leading to dissatisfaction with the service experience.
Product Availability
Some customers noted that the store had good product availability, while others experienced issues with stock and fulfillment.
- JFJohn FranceschiniNov 14, 20251.0I’d like to relate to you a lousy experience I had at this Verizon store I had an increase in my bill and I wanted to get information why the person I dealt with couldn’t tell me the exact reason for it and also told me I didn’t have insurance on my 7 month old phone ( which was not true after I pressed him on that statement he was able to dig deeper) so I wonder what purpose Verizon stores serve ( other than selling devices) when the simplest task can’t be remedied
- BABristy Afrad07Nov 2, 20255.0Buijness
- AWAaron WoodSep 26, 20251.0Would give this store 0 stars if I could. Incompetence incarnate. Rude General Manager (Olivia) who does nothing but try and tell you that they had no hand in helping you on previous visits and staff that goes ahead and makes changes to your account without approval. Also, when I asked about switching to a lower priced plan, the first words out of the employee's mouth that was helping me was, "you don't want to do that." Avoid this location at all costs.
- RKRochelle KoenigSep 23, 20251.0Customer was good, phone stopped working and it seemed to be a simple change of SIM card fix, it was not. Phone was useless, they suggested I backup my phone and factory reset it and that should fix the problem or get a new phone, suggested iPhone 16 because that was al that was in stock, and would only cost me 30/month, when I asked about the 17 he laughed and said nobody has those right now, they are back ordered. Funny enough I went the the Westfield location and was treated to excellent customer serve and walked out with a free iPhone 17 pro max after my trade in. Won’t go to West Springfield location again!
- KNKiryl NenadovichSep 23, 20251.0They want you to do everything yourself :(
Frequently Asked Questions About Verizon
What are the Verizon West Springfield store hours?
The Verizon store in West Springfield is open Monday to Saturday from 9 AM to 7 PM, and Sundays from 10 AM to 5 PM.
Can I schedule an appointment or order online for the Verizon West Springfield store?
Yes, you can schedule an in-store appointment or place an online order via the Verizon website for the West Springfield store.
What brands of smartphones does Verizon West Springfield offer?
Verizon West Springfield offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and other brands like Motorola, Kyocera, and TCL.
What pickup and delivery options does Verizon West Springfield provide?
The store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Does Verizon West Springfield accept mobile payments and debit cards?
Yes, the store accepts mobile NFC payments, debit cards, checks, and does not require cash-only payments.
What types of services and products are available at Verizon West Springfield?
They offer mobile plans, wireless internet plans, voice plans, and business devices like cell phones, hotspots, tablets, and laptops.
What languages are spoken at Verizon West Springfield?
Staff at Verizon West Springfield can assist customers in English and Spanish.
Where can I get food near Verizon West Springfield?
Nearby dining options include Chili's Grill & Bar, It’s Just Wings, LongHorn Steakhouse, Tokyo Asian Cuisine Sushi Hibachi Steakhouse & Bar, Friendly’s, D'Angelo Grilled Sandwiches, Cal's Wood Fired Grill and Bar, and Starbucks.
What nearby places can help me access Verizon West Springfield?
Nearby gas stations like Shell, Riverdale Street Shell, and Mobil can be reference points or stops when visiting Verizon. Additionally, transit or roads nearby facilitate your visit.
Are there other mobile phone stores near Verizon West Springfield?
Yes, T-Mobile and Sprint Store are nearby options for mobile phone services and products.