Best Buy

Reviews

• SL

  So Lo

  3 days ago
  3.0
  Look I'm usually a kinda shy (lol) quiet person or I used to be and that's so not the point and who cares anyway! I go into Best Buy and not a soul living or dead is to be found to assist. What do I do?.. begin to sing song not to list or obnoxiously the "helllooo anyone here" while walking around the store. Yippee, find a guy on a register and foolishly ask if he works at the store he Never makes eye contact but says no. I say thank you ma'am on register who doesn't work here, with a stupid grin and smile on my face. Finally out works out. A young man assists. I ask a few pointed questions regarding Chromebook vs tablets etc and I'm so happy to say he did not disappoint. He was respectful, direct and honest with no interest to oversell. Made a choice or two but decided last minute it wasn't worth it overall, why? Taxes + Geek Squad cost almost 1 1/2 times more than the item purchase. I thanked the young man for being true because it was admirable, shook his hand and left the EMPTY store with few showers and even fewer employees. There's potential but no one to encourage, enlighten, motivate anyone in the empty space.
• EM

  Emanuele Mattei

  Dec 21, 2025
  4.0
  Ottimo punto vendita della famosa catena di elettronica. Locale molto grande con tantissimi prodotti di vario genere. Personale molto gentile e disponibile. Nei pressi sono presenti numerosi parcheggi gratuiti. Poca fila alla cassa nonostante era un giorno festivo. Consigliatissimo
• TW

  Tom Wilhelm

  Dec 19, 2025
  1.0
  Huge store, zero employees anywhere to be found. Couldn't find someone to open a locked case for 10 minutes. Have up and left. Won't be back.
• LP

  Lora Pike

  Dec 17, 2025
  5.0
  Quick shout out to DJ! He was super friendly and professional today. He had such a positive attitude and clearly someone who cares about helping customers. As they say, you’re only as good as your last customer, and DJ nailed it.
• KC

  Katrina Capone

  Dec 7, 2025
  1.0
  This store has some of the worst customer service I’ve encountered. I went in, purchased an oven, opened a store credit card, and was assured that I would receive good service and support if anything came up. The delivery was scheduled for Thursday between 3 and 7 p.m. At 6:30, I received a text saying the delivery was delayed and that I needed to call to reschedule. When I called, I was told I had to wait until the next day because of a computer issue. I requested several call-backs and never received one. I ended up going back to the store and asked to speak to a manager. He checked the order and informed me that the oven wasn’t even available until after Christmas. He also said this happens to a lot of customers and there was nothing they could do. I then asked for the GM to contact me, but instead I got a call from the assistant GM, Alex, who was not helpful. He didn’t seem to understand the situation and repeated that this type of issue is common, as if that made it acceptable. I had prepared my home and blocked off my day based on the delivery they promised, and in the end I received no support, no accountability, and had to cancel my order entirely. I would not recommend shopping here or placing orders through this store. They are unorganized, unreliable, and do not take responsibility for their mistakes.

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