Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
2,474 reviews
5 stars
1,241
4 stars
585
3 stars
288
2 stars
122
1 star
238
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with long wait times and unhelpful staff being common complaints.
Product Availability
Frequent issues with product availability and order cancellations were noted, leading to frustration among customers.
Staff Knowledge
While some staff were praised for their helpfulness, others were criticized for being uninformed or unprofessional.
Store Cleanliness
The store was generally described as clean and well-organized, contributing positively to the shopping experience.
Online Order Issues
Customers expressed dissatisfaction with the online order pickup process, citing delays and lack of assistance.
- SMsaikat mukherjeeNov 11, 20255.0The staff there were extremely helpful. Would go again.
- JAJessie AntonOct 24, 20255.0Wonderful Service! I lost my phone while coming up for a visit. DJ and Allen were a tremendous help getting a new Z Flip and even getting on the phone with Verizon to get it connected.
- PMPhilip MOct 23, 20251.0Bought a TV 5 weeks ago. Waited for a delivery to come, turns out they cancelled because they didn’t have the TV! Rescheduled the appointment and called today for confirmation of delivery. Cancelled again!! Extremely unprofessional in not upholding the guarantees and not notifying me. UPDATE: 10/31/25 I scheduled to have a TV I bought to be mounted today and Best Buy no showed for the 3rd time. I will be filing a complaint
- PPPeterOct 23, 20251.0Bought an expensive TV and they made me wait twice 2-3 weeks for delivery and then cancel at the last minute saying the product has not been delivered to the warehouse. I would understand for this to happen once but twice in a row for the same product. 8 weeks and still waiting.....going to cancel and go somewhere else!
- NONasser OspinaOct 22, 20255.0Muy buena atencion y excelentes precios cuando hay promociones, mejor precio que en apple store
Frequently Asked Questions About Best Buy
What kinds of products can I find at Best Buy in Watertown, MA?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy in Watertown.
Does Best Buy Watertown offer curbside pickup?
This location offers curbside pickup services to make your shopping convenient.
What are the operating hours for Best Buy in Watertown?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Is there wheelchair access at the Best Buy store in Watertown?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
What payment methods does Best Buy in Watertown accept?
They accept debit cards, checks, and other payment methods, and do not require cash only.
Can I get my electronics repaired at Best Buy in Watertown?
Yes, Best Buy offers service and repair support including Geek Squad assistance.
Are there nearby places to eat near Best Buy Watertown?
Yes, nearby dining options include Papa Gino's for pizza and Starbucks for coffee and light meals, both great to visit before or after shopping.
Where can I find tech support close to Best Buy in Watertown?
Geek Squad is located nearby and provides TV mounting, IT service, and computer repair services.
What other shopping options are near Best Buy in Watertown?
Nearby shopping spots include Payless ShoeSource for footwear and Watertown Mall for a variety of retail stores.
Is there a bank or ATM near Best Buy in Watertown?
Yes, Santander Bank ATM and Santander Bank US Branch are close by for your banking needs.