Best Buy

Reviews

• JJ

  J. J.

  5 days ago
  1.0
  Really bad. So many electronics on display are not in stock, so you have to order online. If I wanted to order online, there are many online options with more variety and better prices. It's really a pointless store now.
• MM

  Mike

  Apr 25, 2026
  2.0
  I’m so tired of being ping-ponged around by the employees here. They don’t want to communicate so they send you off on a goose chase to find someone who will help you. Today I couldn’t find anyone on the floor so I asked the lady at the front door if she could get someone to help me find what I was looking for, she says yes, go to the aisle and I’ll call someone, I ask her if I can wait here, she says no, go wait in the aisle. What is the problem with waiting there for help?! I don’t want to go wait in an aisle while you page all employees, they all assume someone will get it and I’m stuck there standing. If I wait by you you’ll see no one has come and maybe attempt to get someone to me quicker. I’ve been in here to purchase AirPods before, I wait in line at the checkout and finally get to a register and they are out of stock behind the counter where they always keep them but there’s one on the floor, the employee at the register tells me to go find someone on the floor to unlock the case instead of doing it themselves or simply communicating with their coworkers that I need AirPods from the case on the floor. I go in another time to buy a SSD, I find it behind the locked case on the floor and I ask the employee in the pc section if he can unlock the case, he tells me to go ask the people at the checkout cause they have to get it from the warehouse. I spend 20 minutes standing at checkout while no one responds to the call the employee at the register made to get me the SSD, the employee at the register finally goes back to the warehouse himself and guess what, there aren’t any in the warehouse so he goes and unlocks the one from the case on the floor I originally asked for! I’m so fed up with these employees, please communicate with each other, there is no reason to make it this difficult. I can’t help you, so go find someone who can is what I get from the majority of the employees.
• JZ

  Jiaxu Zhou

  Apr 24, 2026
  5.0
  Soufiane was a great employee, helped me find the exact item I was looking for. Excellent service, super friendly. One of my favorite bestbuy in town because of this.
• JL

  Jonathan Lee

  Apr 24, 2026
  5.0
  soufiane hit us up by digging through the mass grave of topp cards. excellent service, amazing guy, would definitely buy from him again
• SW

  Stef Wowk

  Apr 21, 2026
  5.0
  This store is great, nice and neat and the employees are super helpful! Always a pleasure working in Watertown and coming here.

Frequently Asked Questions About Best Buy