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Brand Certified

Verizon

4.3
(173 reviews)

Business Details

1100 Lexington St, Waltham, MA
02452, United States
(781) 647-0856
http://r-wireless.com/

About

Cell Phone Store
Welcome to R Wireless, your trusted local Verizon store in Waltham. We offer a full range of home and mobile solutions, including Verizon Home Internet, discounted streaming bundles, and reliable device protection. Upgrade your Apple iPhone, Google Pixel, or Samsung Galaxy, and explore our selection of phones, tablets, wearables, and accessories. We also provide Business Internet, advanced phone systems, and fleet management to support local businesses. Our team includes bilingual representatives fluent in Spanish, ready to assist you. Visit or call R Wireless for expert support and the latest Verizon promotions!

Location

Verizon
1100 Lexington St, Waltham, MA
02452, United States

Hours

Reviews

4.3
173 reviews
5 stars
138
4 stars
7
3 stars
0
2 stars
2
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Alana, Yamil, and Rashad.

Negative Experiences

Several reviews mentioned rude staff, unprofessional behavior, and issues with service, including problems with order fulfillment and billing.

Store Management

Customers expressed frustration with management practices, including lack of communication and accountability regarding service issues.

Mixed Reviews

While some customers had excellent experiences, others reported significant dissatisfaction, indicating inconsistency in service quality.
  • MO
    Madeleine Ohm
    Dec 20, 2025
    5.0
    Chris is very knowledgable and friendly. He truly wants customers to get the best price!
  • SB
    Suha Bekdash
    Nov 3, 2025
    5.0
    Absolutely amazing experience! Mustafa went above and beyond to make sure I had a working new phone, even though it was closing time. His patience and kindness really stood out! The store manager Rami was very helpful too; you can tell this team truly cares about their customers. Hands down the best Verizon store I have ever been to.
  • RG
    Roman Greer
    Sep 24, 2025
    1.0
    Ordered phone for pick up based on it being in stock. Store did not ready the order for pick up, so I called to confirm in stock. Store manager stated exact model and color was in stock but they were having “online issues” and to cancel the order and buy through them in store. Called Verizon customer service to check on this to which they said that stores do this so they get the sale. Before phone was able to be picked up they sold it to someone else. Rude staff. Blocked my number after I called them out on their practices. Sketchy business practice, beware. Update: It has been a nightmare and huge waste of time redirecting the order elsewhere. Save yourself the hassle and don’t order here.
  • EE
    Eli Efrat
    Jun 2, 2022
    5.0
    Eli E. just thanked Yamil for their friendly, professional and efficient service. No ratings. No reviews. Only gratitude. Download the Hawazai mobile app today.
  • T
    Ting ???
    Feb 17, 2019
    5.0
    Hamzah and Val were extremely attentive and helpful with numerous questions I had. Definitely recommending their services to anyone of my friends who have FiOS or Verizon Wireless.

Frequently Asked Questions About Verizon

What products and services does Verizon at 1100 Lexington St in Waltham offer?

Verizon offers Verizon Home Internet (Fios), discounted streaming bundles, device protection, and a selection of phones, tablets, wearables, and accessories, including Apple iPhone, Google Pixel, and Samsung Galaxy. They also provide business internet, advanced phone systems, and fleet management.

What are the store hours for Verizon in Waltham?

The Verizon store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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