Business Details
About
Cell Phone Store
Welcome to R Wireless, your trusted local Verizon store in Waltham. We offer a full range of home and mobile solutions, including Verizon Home Internet, discounted streaming bundles, and reliable device protection. Upgrade your Apple iPhone, Google Pixel, or Samsung Galaxy, and explore our selection of phones, tablets, wearables, and accessories. We also provide Business Internet, advanced phone systems, and fleet management to support local businesses. Our team includes bilingual representatives fluent in Spanish, ready to assist you. Visit or call R Wireless for expert support and the latest Verizon promotions!
Location
Hours
Reviews
4.4
167 reviews
5 stars
135
4 stars
7
3 stars0
2 stars2
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several customers praised individual staff members for their exceptional service, particularly highlighting Alana, Yamil, and Rashad for their helpfulness and professionalism.
Negative Experiences
Multiple reviews reported rude or unhelpful staff, with some customers expressing frustration over poor service and deceptive practices.
Store Management
Customers noted issues with store management, including problems with order fulfillment and equipment returns, leading to dissatisfaction.
Product Knowledge
While some staff were commended for their knowledge, others were criticized for providing incorrect information or failing to assist effectively.
Mixed Reviews
Overall, experiences varied widely, with some customers having excellent interactions while others faced significant challenges.
- SBSuha BekdashNov 3, 20255.0Absolutely amazing experience! Mustafa went above and beyond to make sure I had a working new phone, even though it was closing time. His patience and kindness really stood out! The store manager Rami was very helpful too; you can tell this team truly cares about their customers. Hands down the best Verizon store I have ever been to.
- RGRoman GreerSep 24, 20251.0Ordered phone for pick up based on it being in stock. Store did not ready the order for pick up, so I called to confirm in stock. Store manager stated exact model and color was in stock but they were having “online issues” and to cancel the order and buy through them in store. Called Verizon customer service to check on this to which they said that stores do this so they get the sale. Before phone was able to be picked up they sold it to someone else. Rude staff. Blocked my number after I called them out on their practices. Sketchy business practice, beware. Update: It has been a nightmare and huge waste of time redirecting the order elsewhere. Save yourself the hassle and don’t order here.
- PHPat HartMar 25, 20245.0Alijah was incredible
- OTOlivia ThomajanFeb 10, 20241.0Failed to mention that when you purchase a new phone with an eSIM it is locked for 60 days. caused me lots of issues. Update: I specifically did ask as I mentioned I was returning to work overseas that same week and was told I could just go to my local provider overseas to enable my other eSim.
- FBFrancis BignessMay 12, 20224.0Quality service
Frequently Asked Questions About Verizon
What products and services does Verizon at 1100 Lexington St in Waltham offer?
Verizon offers Verizon Home Internet (Fios), discounted streaming bundles, device protection, and a selection of phones, tablets, wearables, and accessories, including Apple iPhone, Google Pixel, and Samsung Galaxy. They also provide business internet, advanced phone systems, and fleet management.
What are the store hours for Verizon in Waltham?
The Verizon store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Does the Verizon store in Waltham provide in-store pickup services?
Yes, Verizon offers in-store pickup services at the Waltham location.
Are there bilingual representatives available at the Verizon Waltham store?
Yes, the store has bilingual representatives fluent in Spanish to assist customers.
What are the contact numbers for the Verizon store in Waltham?
The main phone number is +1 781-647-4856 and the alternate phone number is +1 781-647-0868.
How can I find promotions and expert support from Verizon in Waltham?
You can visit the store in person or call them for expert support and to learn about the latest Verizon promotions.
What nearby dining options are available around Verizon at 1100 Lexington St?
Nearby dining includes McDonald's for fast food, Chipotle Mexican Grill for Tex-Mex, Panera Bread café, ZENSHI Handcrafted Sushi, Bonfire Indian Grill, Boston Market, Banh Mi Oi for Vietnamese cuisine, and Friendly's burger restaurant.
Where can customers find banking services near the Verizon Waltham store?
Nearby banks include Citizens Bank, Watertown Savings Bank, Chase Bank, People's United Bank, and M&T Bank, offering ATMs, credit union services, and business banking.
Which nearby locations can customers visit for physical therapy and fitness near Verizon in Waltham?
ATI Physical Therapy, offering physical and occupational therapy as well as gym facilities, is located nearby.
What are some convenient nearby stores and services to visit in the area around Verizon Waltham?
Customers can visit GameStop for video games, KeyMe Locksmiths for locksmith services, Star Market Pharmacy for medications, Macy's Liquors for convenience shopping, and Coinstar for currency exchange near the Verizon location.