Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Waltham’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.4
325 reviews
5 stars
268
4 stars
5
3 stars4
2 stars2
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting representatives like Amanda, Meline, and Brian.
Negative Experiences
Several reviews reported rude behavior from staff and issues with misleading promotions, billing errors, and unprofessional conduct.
Sales Process
Customers expressed frustration with upselling tactics and complications during the phone upgrade and trade-in processes.
Store Environment
The store was noted for being clean and having easy parking, but some customers mentioned uncomfortable seating.
Mixed Reviews
While many had positive experiences, a significant number of customers warned against visiting this location due to unresolved issues and poor service.
- TTThaBeardedKillaSep 26, 20255.0Went in there today and its Amazing customer service, one woman there, i forget her name but shes amazing, me and her has a great time setting up my new account, laughing and talking about how my other carrier had horrible customer service, made jokes and everything
- KWKrystal WuSep 7, 20251.0Worst experience. People here are super rude. We have only two people needing the service, but they trying to convincing us purchase the 1gb service, which is not necessary at all. When we said we don’t want 1gb, they start judging us. All they want is commission fee and no thing good for us.
- BSBarnette ShumanAug 30, 20255.0Spent quite a bit of time with Brian upgrading to a 16Pro from an iPhone 6se (2nd gen). I used up all my storage so it was time. Brian was extremely generous with both his time and expertise and answered all my questions with clarity and knowledge. I would highly recommend him and both the Newton and Waltham offices when it’s time for a change. Thanks Brian! Love the phone.
- DBDebbie BrunoAug 10, 20255.0Best experience i have had at this store. Addison very helpful and knowledgeable .every employee very friendly. Very satisfied
- JRJanell RJul 22, 20255.0Good customer service and empathetic reps
Frequently Asked Questions About Verizon
Where is the Verizon store located in Waltham?
The Verizon store is located at 117 Tower Road, Waltham, MA 02451.
What brands of smartphones can I find at the Verizon store on Tower Road?
You can find brands including Apple, Samsung, Motorola, Google, LG, HTC, and Asus at the store.
What are the store hours for Verizon at 117 Tower Road?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Do I need to make an appointment to visit the Verizon store?
Appointments are not required at this Verizon location; you can stop by anytime during business hours or call to make an appointment.
Can I pick up my online orders in store at this Verizon location?
Yes, the store offers in-store pickup for orders.
Which payment methods are accepted at the Verizon store on Tower Road?
The store accepts American Express, Discover, MasterCard, and Visa credit cards.
What services are offered at the Verizon store in Waltham?
Services include Verizon wireless plans, prepaid wireless, Hum smart car services, home phone and internet, mobile hotspots, and Fios home internet.
Are there any good dining options near the Verizon store at 117 Tower Road?
Yes, nearby dining options include Jake n JOES Sports Grille, Not Your Average Joe's, The Federal seafood restaurant, Flank steakhouse, Uno Pizzeria & Grill, and Starbucks Coffee.
Where can I find banking or ATM services near the Verizon store?
Santander Bank ATM and Western Union are nearby for your financial service needs.
What other shopping options are close to the Verizon store at 117 Tower Road?
Nearby shopping includes HomeGoods, Market Basket grocery store, Marshalls department store, and Redbox rental kiosk.