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Brand Certified

Verizon

4.4
(334 reviews)

Business Details

117 Tower Road, Waltham, MA
02451, United States
(781) 701-8198

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Waltham’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Waltham connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
117 Tower Road, Waltham, MA
02451, United States

Hours

Reviews

4.4
334 reviews
5 stars
274
4 stars
5
3 stars
4
2 stars
2
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting representatives like Amanda, Meline, and Brian.

Sales Experience

Several reviews noted positive experiences during phone upgrades and purchases, with staff taking time to explain options and assist with setups.

Negative Experiences

A significant number of reviews reported issues with misleading promotions, billing problems, and unprofessional behavior from staff, leading to frustration among customers.

Store Environment

While some customers appreciated the cleanliness and organization of the store, others mentioned uncomfortable seating and slow service.
  • DJ
    Donna Jeffers
    Feb 10, 2026
    5.0
    Tanaka spent literally hours with me and was a tremendous help. His professional, friendly manner and skills were exceptional and rarely found in retail stores. He solved a problem for me and I really appreciate his efforts.
  • DH
    Donald Hodges
    Jan 15, 2026
    5.0
    Went in for a long time texting issue. Brian spent the time with suggestions and ending up finding something not on behind the scenes in the account. Highly recommend
  • CL
    Carolyn LaRose
    Jan 11, 2026
    5.0
    Joe was really helpful upgrading our phones. He explained our plan and options. The whole process was easy.
  • MH
    Michael H
    Jan 11, 2026
    5.0
    Great service, Joe was very helpful and got us setup with our new phones
  • JR
    Jim Ryan
    Dec 24, 2025
    5.0
    I spent 2 hours with sales rep Brian Santa Maria and I couldn't say enough good things about him and his way of handling our sale/purchase. Brian was incredibly patient, respectful, and knowledgable. In fact, he found a discount for me (since I'm a teacher) that helped offset our monthly bill so that the potential increase was minimized. Overall, a fantastic experience made possible by this wonderful sales representative!

Frequently Asked Questions About Verizon

Where is the Verizon store located in Waltham?

The Verizon store is located at 117 Tower Road, Waltham, MA 02451.

What brands of smartphones can I find at the Verizon store on Tower Road?

You can find brands including Apple, Samsung, Motorola, Google, LG, HTC, and Asus at the store.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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